IT Support

Matthew James Shavis

718-***-****

Stroudsburg, PA, USA

***********@*****.***

https://github.com/Learning77-art

linkedin.com/in/matthew-shavis-4807b8256/

Education

Bachelor of Science in Computer Science University of the People

High School of Arts and Business

Certifications

Google IT Support Professional

IBM IT Support

CVS Call Center Customer Service

IBM Data Science Professional

IPVM IP Networking

Projects

Project: Automating Active Directory User Account Creation with PowerShell

Source: github.com/Learning77-art/Auto-AD-User-Creation/blob/main/README.md

Platforms and Technology Used: Windows Server, Active Directory, PowerShell

Experience

Company: Log(N) Pacific

Title: IT Support Engineer September 2024 – Present

Provisioned and troubleshot Azure Virtual Machines (VMs), VNets, and Network Security Groups (firewalls).

Provided support for the setup, configuration, and troubleshooting of the osTicket ticketing system/platform.

Administered Active Directory basics, including user creation, role assignment, and security group management.

Company: IPVM January 2024 -Present

Title: Facility Manager/ IT Support

Managed daily operations of a research facility, including overseeing inventory, configuring Ubuntu servers, testing security systems, and resolving technical issues, IT Support

Enhanced workflows, maintained network infrastructure, and supported equipment functionality to ensure operational efficiency and compliance with industry standards.

Skills and Technologies

IT Technical Support & Troubleshooting, Network Configuration & Maintenance, System Administration (Windows/Linux), Hardware & Software Installation, Help Desk Ticketing Systems, Version Control (Git/GitHub), Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Customer Support & Communication Skills

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