A Customer Service Experience
Resume:
Brendan O’Neill
Henderson NV
****************@*****.***
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Skilled in working under pressure and adapting to new situations and challenges. Friendly and committed to building a customer base positive service experience.
Work Experience
Mandalay Bay Apprentice Bartender
August 3, 2024- Current
Area 15 Model Barback
October 23, 2023- Current
● Prepare correct garnishes for the 3 main bars
●Restock fridges with beers, seltzers, juices etc.
●Restock dog house with liquor
●Check kegs, and juice boxes
●Make sure everything is labeled
●Stock alcohol orders
Barback/Busser at Athena Infinity Pool at Resorts World Las Vegas: From April 2023-November 15
●Set up pool services
●Take food and beverage orders
●Prepare garnishes at beginning of the day, throw away at the end
●Restock the bar and prepare mixers for bar
●Prepare alcohol and non-alcoholcoic beverages
●Plan and present bar menu
●Interact with guest take orders and serve food and drinks
●Wipe down bar
Resorts World Cabana Host July 27 2022- May 2023
●Greeted guests upon entering the pool
●Assisted guest with their assigned seating
●Ensured the overall cleanliness and organization of all areas (including cabanas)
●Stocked cabanas to ensure success for the next guest
●Maintained and exceeded company standards
●Creating unforgettable standards of service for my guests and building connections with the people I've met so they return on my behalf.
● Take reservations on cabanas, daybeds, and chairs
●Clean cabanas and take food orders
●Book reservations for the future
March - July 2022
Bar Porter Venetian Hotel Pool
●Helped clean bar
●Organized the bar
●Cut fruit for bartenders
●Greeted customers as they walked into the establishment
2018 Feb - April2019
IDK Craft Pizza & Kitchen, Windmill Ln unit 20, Las Vegas - Food Runner // Host
●Assisted guests to their table
●Helped guest with the menu to ensure good dining experience
●Maintained a clean and lively atmosphere
●Work in a fast paced manner to expedite food while able to maintain a calm demeanor
Certifications
-Food Handlers Card
-TAM Card
-PILB Card
College of Southern Nevada
-Associate of Science Degree
-Looking to further education in Radiology
Ace Bartending School May 2023-Now a graduate
●Professional Bartender with knowledge of spirits and engages with customers one-on-one. Skilled in working in fast paced environments under pressure.
●Studied the most popular drinks.
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