Process Technician Customer Service

• Sadia Nisa

• Engineering Process Technician

• 2406 Nebo Street, Durham, US, 27707, 919-***-****, **********@*****.***

• Professional summary

Engineering Process Technician with 12+ years of expertise in semiconductor manufacturing, specializing in nanospec measurement and advanced inspection techniques. Demonstrates a strong proficiency in operating and optimizing complex equipment, enhancing yield, and reducing defects through innovative process improvements. Known for a collaborative team spirit and meticulous attention to detail, aiming to drive further advancements in manufacturing efficiency and quality.

• Employment history

• Manufacturing Diffusion and Implant Technician (Fab), Oct 2021 - Nov 2024 Wolfspeed Inc., Durham, NC

• Operated diffusion and implant tools (like Implant tools of 100 and 150 mm products and where Implant tools work with the various kinds of gasses like AL NI SI PH3 AR, VFT, and Anneal tools) performing critical semiconductor manufacturing tasks with attention to safety protocols and quality standards and verify them under the microscope to assure the quality.

• Monitored production parameters to maintain accuracy in wafer processing, performing troubleshooting and tool adjustments as needed.

• Responsible for the operation of the primary equipment of the plant (chillers, dryers, compressors, cooling towers, HVAC, lighting, pumping system).

• Collaborated with engineering teams to refine processes, reduce defects, and improve yield rates.

• Optimized diffusion and implant processes, enhancing wafer yield and reducing defects through meticulous parameter analysis and continuous improvement initiatives.

• Streamlined production workflows, leading to substantial improvements in efficiency and output quality while maintaining strict adherence to safety protocols.

• Customer Service Associate, Sep 2024 - Present

Harris Teeter Neighborhood Store, Raleigh, NC

• Delivered exceptional customer service by assisting customers with inquiries, addressing complaints, and ensuring a positives-hopping experience.

• Processed transactions efficiently, handled cash register operations and adhered to store policies for handling returns and exchanges.

• Contributed to store organization and cleanliness, ensuring aisles were well-stocked and visually appealing.

• Streamlined checkout process, reducing average transaction time and enhancing customer satisfaction in high- volume retail environment.

• Partnered with team members to maintain store appearance, ensuring product availability and creating an inviting shopping-atmosphere.

• Semiconductor Production Worker, Jan 2017 - Oct 2021 Cree Inc., Durham, NC

• Operated high-precision semiconductor manufacturing equipment, including etch and deposition tools, under strict quality controls.

• Contributed to the Cree Bright Ideas Team, collaborating on projects aimed at streamlining production processes and enhancing safety protocols (June 2018 - July 2019).

• Conducted quality assurance checks on wafers, identified and documented defects, and worked closely with quality teams to address any issues.

• Prepare detailed reports on audit findings.

• Prepare and maintain production reports or personnel records.

• Coordinate or recommend procedures for facility or equipment maintenance or modification, including the replacement of machines.

• Initiate or coordinate Inventory or cost control programs. Communicate quality control information to all relevant organizational departments, outside vendors and contractors.

• Product Line Supervisor & Quality Control Inspector, Jan 2014 - Nov 2016 Beximco Pharmaceutical Company, Dhaka, Bangladesh.

• My main function was Customer Corrective Action Coordinator.

• Receive customer notification of issues and then submit into TipQa Database and coordinate the completion of them.

• Maintain and report the current status of around 225 CAs at a time... Collect data from several individuals in excel format, manipulate the data and create PowerPoint presentations to report the information on a weekly and monthly basis.

• Work with the Quality Sr, Director and all Managers to complete annual budgets. As well as each upcoming Trimesters budget, Create weekly and monthly metrics in Excel & PowerPoint format.

• Enhanced workflow efficiency, boosting productivity and reducing assembly time.

• Trained new hires on procedures, promoting a quality-focused, safe work environment.

• Spearheaded process improvements in product assembly and formula mixture, fostering a culture of continuous enhancement and efficiency in manufacturing operations.

• Customer Care Representative, Dec 2012 - Dec 2014 Computer Valley Cyber Cafe, Dhaka, Bangladesh

• Assisted customers with technical issues, providing support for software and hardware troubleshooting in a high- traffic-environment.

• Managed daily operations, including cash handling, system maintenance, and monitoring internet connectivity for customer-workstations.

• Developed expertise in Microsoft Office applications, frequently assisting clients with document creation and formatting.

• Optimized customer experience by swiftly resolving technical issues, enhancing client satisfaction, and fostering a positive cybercafe environment.

• Education

• Cybersecurity Bootcamp, 2024

• North Carolina State University

• Process Technician Certification, 2023

Durham Technical Community College

• Master's in English Literature, Jun 2011 - Dec

2012 Govt. National University, Dhaka, Bangladesh

• Skills

• Etch, Dielectric, Wafer Handling, P5000 RIE, P5000 CVD, LAPECVD, Nanospec Measurement, KLA Tencor UV 1280,

• Woollum Measurement, Centrotherm, SSEC, Tape Liftoff, Inspection, Microsoft Office, Semiconductor Manufacturing,

• Quality Control, Process Improvement, Team Supervision, Customer Service, Troubleshooting, Safety Compliance, Root Cause Analysis, Process Automation, Statistical Process Control.

• Languages

• English (Native), Bengali (Native), Hindi (Native).

• Awards

• Kermit Award, Recognized for hard work and dedication in the department

• Supervisor: Susan Hamlett Date: September 20, 2017 From: Cree, Inc.

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