Customer Service Sales Manager
Resume:
Eric L. Palmer
CUMMING, GA 30041
Mobile: 770-***-**** Email: **********@*****.***
SUMMARY
To acquire a position that will allow me to use my education, work experience, and interpersonal and technical skills to work together with my employer to achieve their company objectives and goals. Lead, manage and support the company in an executive role.
WORK ACHIVEMENTS AND EXPERIENCE
Don Jackson North, Cumming, Ga 2
Finance Business Manager/Sales/Buyer/Trainer
Worked directly with customers to provide an exceptional vehicle buying experience. Continued Stellantis certified status with product knowledge and prefect surveys.
Palmer Dodge Inc., Roswell, GA
Business/Finance Manager
Provide financial solutions to customers purchasing vehicles. Complete necessary Buyer’s orders and All paperwork needed to complete the sale. Increased Dealer profits by adding products for customer benefit. Use of R&R and DOCU Pad to complete transactions.
Internet Sales Manager Sold vehicles through EBay/Internet. Salesman of the Year. Top Producer of the Year. Provide an excellent customer service experience by listening to customer needs, wants and questions. Supervised internet sales department.
United BMW Roswell, Penske Automotive Group, Roswell, GA 2013-2015
Internet Customer Advisor
Regularly achieve monthly sales goals. Achieved Salesperson of the Month recognition. Consistent excellent Customer Satisfaction Surveys. Present additional products and finance options to customers.
John Deere Landscapes, Alpharetta, GA
Department Manager, Landscape Supplies Department
Managed and Successfully exceeded store budget by 10%+. Worked with all departments to achieve budget goals and increased sales for the store. Coordinated and trained all sales reps on products and systems in Landscape Supplies Department. Created and processed purchase orders to maintain adequate inventory levels. Reconciled invoices to shipments assisted with technology integration and design, operations management.
Pike Nursery, Cumming, GA
Assistant Store Manager
Hired, trained and coached new employees. Established and promoted core values for employees. Worked with store manager to insure adequate inventory levels. Maintained inventory control to minimize shrink. Managed store as needed. Instructed workshops. Maintained inventory to fill customer orders. Ability to communicate effectively, at an executive level, in challenging situations, involving a variety of cultures and diverse traditions.
Sunshine Landscaping, Tampa, FL 1993-1997
Owner
Complete project management and delivery of landscaping solutions. Proposed, budgeted, and managed all landscaping solutions. Supervised installations. Performed assignments for Tampa Parks and Recreational Department. Operated all machinery and equipment as needed.
Circuit City, Inc.. Tampa, FL
Sales Consultant
Top Salesman in Electronics, TVs, Home Audio, Major Appliances, Computers, and Car Audio products. Assisted as Floor Manager and Customer Service Associate. Acknowledged for superior customer service in the cutting edge technology retail center.
CONTINUING EDUCATION
2022-Present DealerTrack, Darwin, Adobe, Dealer Connect Stellantis Certified
2020-2021 Doc-u-sign remote e-sign/Dealer Connect E-sign
2019 Safe-Guard Business /F&I Training
2014-2019 FCA Training Certified Sales
2013-2015 BMW sales training
2011-2013 I.C.I.P. (International Certified Paver Installer)
2009-2013 Belguard University Certification
2007 G.G.I.A. (Georgia Green Industry Association) Certified Plant Professional, current
2006 GSWCC (Georgia Soil & Water Conservation Commission) Level 1B Certification
1998-2006 DaimlerChrysler Academy training
2003 Design Studios Training
1998 DaimlerChrysler Training Courses: Gold Certified Sales Consultant, Sales, Management, and Customer Relationship
1996 Hillsborough Community College – Certificates of Degrees achieved in Horticulture &
Landscape Design
TECHNICAL SKILLS
Microsoft Office, Microsoft Windows
Web-Page Designer
CRM Interface
Website Management
Telecommunications/Ethernet/Wireless setup
Hardware Installation and setup of computers, laptops, desktops and tablets/phones
Small and Large machinery operator
Heavy Equipment operator (bobcat, dozer, backhoe, pan ect.)
2021-Present
1998-2021
2009 - 2013
2006 - 2008
1993 - 1997
1993 - 1997
Contact this candidate