Customer Service Representative

Fikirte Kebede

Personal details

Fikirte Kebede

****************@*****.***

+1-240-***-****

** *********** ***** #**

***** ****** ******

June 7, 1985

Addis Abeba, Ethiopia

B

Female

Dutch

Married

Skills

Communication

Problem solving

Emotional intelligence

Organization

Languages

Dutch

Amharic

English

Hobbies

Reading

Photography

Education

Business Administration Aug 2024 - Present

Breda University, Breda

Software engineering Sep 2003 - Aug 2005

Microlink information technology college, Addis Abeba Employment

Junior Accountant Jun 2019 - Jan 2024

Kreko B.V, Moerdijk

I was responsible to posting journal entries, updating financial statements, maintaining accounts receivable and accounts payable, paying monthly payroll, and preparing financial reports.

Customer service representative Feb 2016 - Jun 2021 Kreko B.V, Moedijk

As a Customer service representatives i listen to customer concerns, answer customer questions and provide information about our company products and services. I was also take orders and set up new customer accounts. Logistic supervisor Apr 2012 - May 2016

Life plus, Bergen op zoom

I managed the daily operations of a company logistics department, which includes the storage, shipping, and delivery of goods and materials Company manager/ Entrepreneur Sep 2005 - Mar 2011

Fikir milk processing, Addis Abeba

I Onboarding and training new employees,

Managing budgets and resource allocation,

Maintaining project timelines

Ensuring the company meets its financial goals,

Researching and recommending improvements,

Arranging company housing and transportation

Certificates

Reactruck Jan 2022

References

Martijn van de loon

Kreko B.V, General Manager

+311********, **********@*****.**

Ralf van der wegen

Life plus, Bergen op zoom

+312********, ****.**@********.***

Qualities

Honesty

Accountable

Willing to learn

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