Customer Service Administrative Assistant

Michelle E. Rice

Olmsted Twp., Ohio *****

440-***-****

*********@*****.***

SUMMARY

I lead by focusing on efficiency, managing office functions, building relationships, and delivering quality customer service. I am an administrative professional with extensive experience among diverse industries providing support up to senior management. My technological skills, written and verbal communication expertise enhance smooth functioning of the organization.

SKILLS

• Proficient with computers, Microsoft Office, Outlook, Adobe Acrobat, Hindsite, Salesforce, adept with office equipment

• Exemplary interpersonal skills, verbal and written; consistently able to clearly communicate within a diverse population under various circumstances

• Thorough understanding of the principles of customer service, adept at handling complaints, resolving grievances, and negotiating with others

• Strong ability to multitask while paying attention to details and maintaining composure

• Exceptional ability to maintain efficiency, accuracy, organization, confidentiality, and time management skills

ADDITIONAL INFORMATION

• Self-starter, known for taking initiative, capable of effectively functioning with minimal or no supervision

• Thorough, reliable, efficient, resourceful, extremely organized

• Diligent, sincere, patient, punctual, motivated, and willingness to learn

EXPERIENCE

Mystic Rain, Brunswick, OH April 2019 – Present

Office Manager

I am the intermediary between clients, owner, and technicians via a multi-line phone, text, mail, and email. My primary responsibility is to make appointments and schedule driving routes based on distance, size of lawn, client’s needs, and then provide the technicians the time and details needed to do the job. Constant contact during maintenance hours is supported via phone, and text. During the spring I’m required to fill out backflow test forms, scan those, and email them to the appropriate authorities. I’m responsible for the maintenance of clients’ accounts, mailing invoices, and other duties as assigned. I keep a clean, organized office. Hindsite software, Microsoft Office, hard copy maps, and Google maps are utilized.

VIP Inc., Trafford, PA Oct 2012 – Nov 2018

Administrative Assistant/Personal Assistant

I handled all correspondence between owner and associates (phone, email, and letters). I made travel and food arrangements, maintained the company schedule and files via Outlook, Microsoft Office, Adobe Acrobat, and hard copy, and was responsible for research and data collection. Nurturing diplomatic relations between parties to concur with contracts was an essential component of my position. Confidentiality was required. I managed social media and a plethora of other duties as assigned.

Interactions Marketing, San Diego, CA Aug 2012 - Mar 2014

Brand Ambassador

I checked online to see what promotions were available and would accept those that worked with my schedule. Once accepted I would go into a store (Giant Eagle, Sam's Club) set up a display, initiate conversation, promote products, sell products. I would then report back via online.

Night Owl Consultants, Cleveland, OH Sept 2008 – Oct 2012

Receptionist/Administrative Assistant

I greeted guests, handled all correspondence (multi-line phone, email, fax, hard copy), organized and maintained the structure of accounts and filing system. I operated office equipment, maintained stock and inventory of the office, general cleaning and other duties as assigned.

EDUCATION

Baldwin Wallace University Bachelor of Liberal Arts

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