Technical Writer

Betsy Walters

**** ******** *****, *******, ** **606

919-***-**** *************@*****.***

LinkedIn: https://www.linkedin.com/in/betsywalters/

Portfolio: https://betsywalters7.com/technical-writing/

PROFESSIONAL SUMMARY

Expert Technical Writer with over 10 years of experience creating and maintaining comprehensive documentation across various software industries and platforms:

Skilled in collaborating with cross-functional teams, including developers, subject matter experts, and business colleagues, to gather and interpret complex technical information.

Experienced in writing clear and concise content that meets target audience needs, adhering to style guidelines and documentation standards.

Training in Python, Generative AI, and Machine Learning.

Enthusiastic about finding solutions, improving processes, and creating content accessibility.

Experience documenting complex data center-based services and platforms.

Passionate for learning especially learning new technologies.

TECHNICAL SKILLS

Software Programming Tools: HTML, CSS, XML, Git, GitHub, CLIs, Python, RESTful API (Postman)

- Documentation Tools: MadCap Flare, Markdown, Adobe FrameMaker, AEM, OxygenXML, Wiki, Google Workspace, Slack, and CMS platforms including but not limited to Tortoise SVN, CVCC, WordPress, and SharePoint

- Multimedia and Content Creation: Captivate, Camtasia, Articulate, Audacity, and SnagIt

- Microsoft Suite: Office 365, Visio, Excel, and SharePoint

- Agile Project Management: Agile practices (including Kanban), SDLC schedule management, CA Rally, Confluence, Jira, and Zendesk

- Additional Skills: Working towards the Google Cybersecurity certification; Team player and Individual contributor; Interpersonal communications

WORK EXPERIENCE

Senior Technical Writer

Spirion, September 2024 – December 2024

- Edit, create, and restructure XML documentation for data mining and cybersecurity platforms.

- Create and develop release notices detailing enhancements and bug fixes.

- Tools: MadCap Flare, SharePoint, MS 365 Office.

Senior Technical Writer - IC Digitization & GenAI – Training (Contract/Remote)

TEKsystems for Cisco, March 2022 – May 2024

- Collaborated with developers and subject matter experts to edit and publish technical articles on Cisco.com using Generative AI.

- Conducted training sessions on documentation standards for engineering teams, improving the overall quality of technical content.

- Managed documentation in Adobe Experience Manager (AEM) and ensured proper archiving of older documents.

- Design, develop, and manage the team SharePoint site.

Tools: Git, XML, Word, Framemaker, Visual Studio Code, SharePoint, Cisco GenerativeAI tool.

Senior Technical Writer/Editor (Contract/Remote)

APC for Toshiba, February 2021 – March 2022

- Created from scratch and maintained user guides, API documentation, and installation manuals for Point-of-Sale products, contributing to a 25% improvement in user satisfaction

- Collaborated closely with developers & product teams to gather technical information & ensure accurate documentation.

- Managed documentation using GitLab and Visual Studio Code, maintaining the source of truth.

- Tools: VuePress, Visual Studio Code, Git, XML, SharePoint.

Technical Writer/Project Coordinator (FTE)

TeraRecon, Inc., April 2018 – December 2020

- Developed and maintained documentation for AI medical devices, including quarterly software release guides and reference materials, improving usability by 20-25%.

- Trained and mentored junior writers, elevating the overall documentation quality and consistency.

- Create training materials for developers.

- Tools: MadCap Flare, Framemaker SGML, Git.

Senior Information Developer (FTE)

Peoplefluent, June 2017 – January 2018

- Enhanced online help content management using RoboHelp, reducing user queries by 15%.

- Created API user guides and supported product development and customer service teams by delivering accurate and user-friendly documentation.

- Tools: Adobe RoboHelp, MS Office tools, Framemaker.

Senior Technical Writer (Contract)

IBM Watson (formerly Truven Health Analytics), November 2016 – May 2017

- Developed user guides and documentation for a healthcare analytics platform, improving developer onboarding by 30-35%.

- Collaborated with Agile team leaders and project managers to promptly complete documentation projects.

- Tools: Framemaker, MadCap Flare.

Senior Technical Writer (Contract)

Cisco Systems, Inc., August 2014 – November 2016

- Edited and created documentation for networking systems, cloud networking, SaaS, PaaS, and IoT products.

- Documented complex data center-based services and platforms.

- Mentoring and training a writing team on documentation standards and tools like MadCap Flare and oXygen.

- Create training Wiki and materials for developers.

- Created video tutorials and onboarding for developers.

- Tools: MadCap Flare, Framemaker, AEM, Git, Xmetal, Camtasia, and Git.

See https://www.linkedin.com/in/betsywalters/ for extended work history.

See Portfolio: betsywalters7.com/technical-writing

EDUCATION & CERTIFICATIONS

Bachelor of Arts in English Literature and Communications

North Carolina State University Raleigh, NC

Professional Development

- Google Cybersecurity Professional Certificate (In-progress) Coursera

- Medical Device Regulation (MDR): Intro for Device Designers Udemy

- Practical Regulatory Affairs 2020 – US FDA Medical Devices Udemy

- Fundamentals of Compliance and Compliance Governance Mode Udemy

- Prompt Engineering: ChatGPT Content Writing Masterclass Udemy

- AI and Machine Learning: Introduction to AI with Python Stanford University

- Python for Machine Learning & Data Science Coursera

- API and Technical Writing: How to Write API Software Documentation Udemy

- Docker and Kubernetes: The Complete Guide Udemy

- Agile Methodology Training Davisbase, Inc.

HONORS

Member of Lambda Pi Eta National Communication Association Honor Society

Member of Alpha Psi Omega National Theater Honor Fraternity

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