Customer Service Representative

Mettalikka Stovall

https://www.linkedin.com/in/mettalikkastovall

Detroit, MI 48217

*******@*****.***

+1-213-***-****

• I am a Customer Service Representative with 25+ years of experience in telephone customer service, tech support, and customer care. I am familiar with Intercom and several other customer service software solutions. Handled up to 100 calls daily with a retention rate of over 85%. Authorized to work in the US for any employer

Work Experience

Document Processor/Data Entry

WAYNE COUNTY PROBATE COURT-Detroit, MI

June 2024 to July 2024

Processed documents for probate court judges and families. CSR - Customer Service Representative

TEKsystems-Troy, MI

November 2023 to April 2024

Temp agency. Assigned to workforce a real estate company. SHELLPOINT Helped customers pay mortgages and any general customer service questions. Political Canvasser

Verdugo Strategies LLC-Troy, MI

October 2023 to March 2024

Help register people to vote and update voter registration. Call Center Representative

Blue Cross Blue Shield of Michigan-Detroit, MI

November 2021 to August 2023

Take Medicare benefits calls.

MAT agent

Bank of America-Chandler, AZ

January 2022 to September 2022

Work from home Money and assets team member.

Education

College in Business Administration

Davenport University - Dearborn, MI

September 2001 to June 2002

Skills

• Phone Etiquette (10+ years)

• Typing (10+ years)

• Customer Service (10+ years)

• Research (10+ years)

• Computer skills

• Supervising experience

• Communication skills

• Medicare

• ICD coding

• ICD-9

• CPT coding

• Medical terminology

• HIPAA

• Banking

• Clerical experience

• Medical office experience

Certifications and Licenses

IATA Certification

September 1998 to Present

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