Customer Service Office Operations

Summary

Skills

Experience

Clement Myla

** **** **.

Parlin, NJ 08859

*****@*******.***

Dedicated Supervisor with excellent issue and conflict resolution skills, offering 9 years of experience leading talented teams.

Experienced Supervisor that thrives in fast-paced environments. Proven ability to meet company expectations to propel accomplishments while providing associates with the necessary tools to succeed. Ambitious and passionate professional willing to take on new challenges while adapting to business changes.

Focused Supervisor with expertise in post office operations and hands-on experience in high volume mail distribution centers.

Goal-oriented

Verbal and written communication

Processes and procedures

Cheerful and energetic

Courteous demeanor

Resolution-oriented

Dependable and reliable

Employee scheduling

September 2008

to

Current

USPS Jersey City, NJ

Supervisor

Assigned tasks to employees and monitored productivity, performance and task completion.

Provided input for performance reviews and identified areas for additional improvement.

Addressed employee and production issues head-on to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules. Processed personnel paperwork and planned schedules to ensure top efficiency. Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives. Offered instruction, coaching and motivation to employees. Supervised the loading and unloading of packages in the warehouse. Ensured compliance with workplace policies and safety objectives. January 1996

to

September 2008

USPS Monroe Twp, NJ

Letter Carrier

Cleaned and checked over vehicle after completion of all daily deliveries. Routed all classes of mail in sequence of delivery along established route. Delivered mail along prescribed route and retrieved additional mail from relay boxes as needed.

Handled undeliverable mail in accordance with established procedures. Prepared mail in proper sequence for efficient, prompt delivery. Observed road rules, weather and road conditions and other factors to ensure safe driving on all shifts.

Assisted customers in receiving oversized parcels by carrying items inside when Education and Training

necessary.

July 1991

to

December 1996

K-Mart Somerset, NJ

Sporting Goods Manager

Explained to customers the benefits of certain types of equipment and apparel and discussed product features.

Completed customers' purchases by processing credit and payment cards and placing items in bags.

Checked inventory levels in an effort to locate products sought by customers. Maintained friendly and professional customer interactions. Worked as a team member to provide the highest level of service to customers. Strayer University Piscataway, NJ

BBA: Business

Middlesex County College Edison, NJ

Associate of Science: Radiology Technology

1991 New Brunswick High School New Brunswick, NJ

High School Diploma

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