Customer Service Sales Associate
Resume:
Thomas Barry
Blue Springs, MO *****
*********@*****.***
Professional Summary
Hardworking, motivated, easy-to-teach, caring, communications, thoughtful, leadership qualities, Great customer service, ideal for all parties involved.
Authorized to work in the US for any employer
Work Experience
Finish Line Sales Associate
Finish Line-Independence, MO
October 2024 to Present
• Trained new hires on product knowledge, sales techniques, and customer service standards, resulting in improved performance and customer satisfaction
• Utilized point-of-sale (POS) systems proficiently to process transactions accurately and efficiently
• Assisted in the recruitment process by conducting interviews for potential candidates and making hiring recommendations based on qualifications
• Maintained accurate inventory records, conducted regular stock checks, and coordinated replenishment orders to prevent out-of-stock situations
• Supervised a team of XX retail sales associates, providing guidance and support to ensure exceptional customer service
• Consistently exceeded monthly sales targets by an average of XX%, resulting in increased revenue for the company
• Developed and implemented effective sales strategies to drive customer engagement and increase product awareness
• Collaborated with cross-functional teams to execute promotional events and marketing campaigns, driving foot traffic and boosting sales
• Resolved escalated customer complaints or issues promptly and effectively, ensuring high levels of customer satisfaction
• Provided personalized recommendations based on customers' needs, preferences, and budget constraints to maximize upselling opportunities
• Implemented visual merchandising strategies to create visually appealing displays that attracted customers' attention and increased product visibility Warehouse Worker
Goodwill Industries-Blue Springs, MO
August 2019 to October 2019
Accept donations, set floor displays
• Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
• Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
• Operated forklifts and other warehouse equipment to safely load, unload, and transport materials
• Safely stored hazardous materials according to OSHA regulations and company guidelines
• Collaborated with team members to optimize workflow efficiency and meet daily production goals
• Assisted in the training of new warehouse employees on proper procedures for handling materials and operating equipment
• Maintained a clean and organized work area to promote safety and productivity
• Packed fragile items using appropriate protective packaging materials (e.g., bubble wrap) to minimize breakage during transit
• Leveraged strong communication skills when coordinating with drivers, vendors, and other warehouse personnel on shipment schedules
• Participated in regular safety training sessions to ensure compliance with workplace health and safety guidelines
• Assisted in the organization and maintenance of warehouse layout for optimal space utilization
• Collaborated with team members to unload delivery trucks efficiently and accurately count received items
• Maintained knowledge of safety regulations and best practices for handling hazardous materials
• Operated pallet jacks and hand trucks to move materials within the warehouse
• Achieved an average picking rate of XX items per hour, exceeding department standards
• Demonstrated flexibility by adapting quickly to changing priorities or urgent requests from supervisors
• Collaborated with cross-functional teams (e.g., logistics, purchasing) to coordinate efficient inbound/ outbound shipment processes
• Maintained compliance with company policies regarding security measures for high-value merchandise
• Investigated customer complaints regarding damaged or missing items, taking prompt action for resolution
• Leveraged knowledge of different material types (e.g., fragile items) to ensure appropriate handling techniques were used
• Closely followed all safety protocols when handling heavy machinery or working at heights
• Achieved a perfect attendance record over XX months of employment at the warehouse facility
• Performed quality control checks on outgoing shipments to ensure products met customer specifications
Crew Member
ABI CORPORATION-Blue Springs, MO
June 2019 to August 2019
Strip, build, carry/haul
• Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
• Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
• Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
• Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
Assistant Manager
TRADEHOME SHOE STORE-Independence, MO
November 2015 to July 2016
Hire,fire,bank deposit, open/close, sales
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Implemented new scheduling system that optimized staff allocation and reduced labor costs by XX%
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Created training materials and conducted training sessions for new hires on company policies and procedures
• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings of XX%
• Collaborated with marketing department on promotional activities to drive foot traffic and increase sales revenue by XX%
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Developed employee schedules based on business needs while optimizing staffing levels during peak hours
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Coordinated special events or promotions within budget constraints while exceeding customer expectations
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Increased overall store profitability by analyzing product performance data & adjusting pricing/ markdowns accordingly
• Implemented customer loyalty programs resulting in a XX% increase in repeat business
• Collaborated with the management team to develop and implement operational policies and procedures
• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
• Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
• Conducted regular meetings with staff to communicate goals, expectations, and provide updates on company initiatives
• Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
• Utilized data analytics tools to track key performance indicators (KPIs) such as sales conversion rates or average transaction value
• Implemented cross-training initiatives among team members to enhance flexibility and ensure efficient operations during peak periods
• Collaborated with vendors to negotiate favorable pricing terms resulting in cost savings of XX%
• Developed effective strategies for upselling or suggestive selling techniques resulting in an increase in average order value by XX%
• Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed
• Maintained up-to-date knowledge of industry trends, competitor activities, and market conditions through continuous research
• Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
• Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
• Achieved consistently high scores on mystery shopper evaluations by delivering exceptional service standards at all times
• Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively
Sales Associate
My Smokeless-Independence, MO
June 2015 to November 2015
Sales, deposit, open,close
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
• Consistently exceeded monthly sales targets by XX% through effective product knowledge and persuasive selling techniques
• Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
• Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
• Maintained a clean and organized work environment to enhance the shopping experience for customers
• Effectively communicated promotions, discounts, and special offers to customers at the point of sale
• Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
• Collaborated with cross-functional teams such as marketing and operations to implement promotional campaigns effectively
• Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis
Education
Ged
USP Yazoo City complex - Yazoo City, MS
April 2023 to August 2023
GED
Blue Springs South High School - Blue Springs, MO
August 2010 to May 2013
Skills
• Communication skills
• Shipping & Receiving
• Store Management Experience
• Retail Management
• Assistant Manager Experience
• Pallet Jack
• Packaging
• Pricing
• Materials Handling
• Cash Handling
• Load & Unload
• Inventory Control
• Shift Management
• Sales Management
• Management
• Order Picking
• Warehouse Experience
• Time Management
• Upselling
• Recruiting
• Training & Development
• Merchandising
• Purchasing
• Profit & Loss
• Human Resources
• Payroll
Awards
Boy scouts eagle scout
August 2011
Worked hard to achieve my eagle scout while in boy scouts. Assessments
Working with MS Word documents — Completed
August 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed
Customer focus & orientation — Completed
August 2024
Responding to customer situations with sensitivity Full results: Completed
Customer service — Proficient
August 2024
Identifying and resolving common customer issues
Full results: Proficient
Management & leadership skills: Impact & influence — Completed August 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Attention to detail — Proficient
August 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Marketing — Completed
August 2024
Understanding a target audience and how to best communicate with them Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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