Customer Service House Staff

Mobile no :- 868-***-****/ 730-***-****

Email I'd –****************@*****.***

Professional summary

With more than 11 years of experience in hospitality industry’s have a proven track record of successfully managing front of house staff taking reservations and resolving service and food related issues. I have a keen eye for detail and an ability adjust seating and tables to accommodate special request. My strong customer service skills and dedication to excellence have enabled me to provide superior experience for guest.

Educational Qualifications

B.com

PROFESSIONAL EXPERIENCE

SESAMI MUMBAI. Powai hiranandani garden

PANASIAN RESTAURANT

Hostess 05th Aug 2020 to still

Worked with guest first hand making sure everyone came in and left our restaurant satisfied.

Properly getting and exporting guest to assigned a table while supplying them with menu and daily specials.

Took reservations by phone and walk in, keeping scheduling and called back guest to confirm reservations.

●Worked in front of house staff to move table adjust seating to accommodate groups with special request.

●Assisted manager with quickly resolving service and food related issues.

●Schedule dining reservations and arrange parties and special service for diners.

Mevarix platform private limited company

Sr. Waitress, 21th March 2020 to july 2020

It is ferry ship from Mumbai to mandawa Alibaug.

●Served meals and drinks with professionalism and skill maintaining high presentation and quality standards.

●Kept guest table near and tidy by regularly clearing away dirty dishes and used glass and wiping down surface .

●Obtained a score of 100 %on menu knowledge and customer service.

Burgar King pvt ltd

Counter sells girl July,12th 2017 to march 2020

Greet guests with a smile, receive orders, process payments and respond appropriately to customer issues

verify accuracy of guest orders

-cleans dining room

Subway

Counter sells girl Dec 28th 2016 to July 1st 2017

Handle customer concerns and complaints professionally and calmly to resolve problems according to SUBWAY’s standards and policies.

Food Safety, cleans, sanitization and maintains all areas of the restaurant to promote a clean image.

Understands and adheres to the Wash, Rinse, and Sanitize method of cleaning.

Ambrosia resort and spa pune bavdhan

Ambrosia Resort And Spa (Wedding Resorts Bavdhan). Ambrosia Resort And Spa is a banquet hall, restaurant, Lounge And bars.

Hottess June 2016 – Dec 201

Welcome guests to the venue

Provide accurate wait times and monitor waiting lists

Manage reservations

Escort customers to assigned dining or bar areas

Provide menus and announce Waiter/Waitress’s name

Greet customers upon their departure

Coordinate with wait staff about available seating options

Maintain a clean reception area

Answer incoming calls and address customers’ queries

Assist wait staff as needed

Manas holiday resort Pune bavdhan

Chinese, Continental, North Indian, Oriental, Finger Food, Italian, Beverages ·

Sr.waitress Jan 2015–May 2016

Greeting customers: Welcoming guests and presenting menus

Taking orders: Accurately recording food and drink orders and passing them on to the kitchen

Making recommendations: Suggesting menu items based on customer preferences and specials

serving food and drinks: Delivering meals and beverages to tables when they are ready

Checking for satisfaction: Ensuring customers are happy with their food and drinks

Handling payments: Preparing bills, processing payments, and making change

Communicating with staff: Cooperating with kitchen staff and other servers, and passing on customer complaints

Achievement

Personal Details

DATE OF BIRTH: 13th April 1989

MARITAL STATUS: married

NATIONALITY: NEPALI

EDUCATION QUALIFICATION: 10TH PASSED

LANGUAGES KNOWN: ENGLISH, HINDI, MARATHI, NEPALI.

COMPUTER KNOWLADGE: MS-WORD, MS EXCEL

PASSPORT No : Can Provide on demand.

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