Hr Generalist Customer Service
Resume:
Cynthia Mancino
Human Resource Manager
Crete, IL 60417
**************@*****.***
Extremely organized providing thorough and skillful support to senior management. I excel in prioritizing, multi- tasking, organizing and following through to achieve deadlines. Versatile, reliable and efficient with 12+ years experience. Excellent customer service while handling policies and procedures. Flexible and hard working with strong drive to succeed. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
HR Specialist
M&M Home Remodeling Services - Crete, IL
April 2023 to Present
• Process weekly payroll for multiple locations, generated in QuickBooks, Paycor, iSolved and Excel.
• Administer Child Support garnishments and 40lK contributions.
• Maintain employment records and files.
• Assist employees with various Leave of Absence processes including FMLA, Workers Compensation, Short/Long Term Disability as well as other company specifics.
• Work with Management team daily.
• Assist Talent Recruiter with extended offers and execute new hire checklist.
• Company-wide Compensation and Benefit plans.
• Open Enrollment completion ahead of schedule.
• New hire orientation.
• Onboarding and Offboarding.
• Ensure all employment forms are completed within 72 hours.
• Teamwork and collaboration.
• Policy compliance and law.
• Company transition.
• Disciplinary action, processing termination.
• Meet deadlines.
Human Resources Manager
Fedele & Associates, Inc. - Homewood, IL
May 2022 to April 2023
• Promoted within a three-month timeframe for exceeding goals and supporting company.
• Provide leadership, direction and expertise for all staff and HR functions.
• Administer all staffing initiatives and employee relations such as understaffing, handle conflicts, and coordinating hiring and termination decisions.
• Onboarding and Offboarding.
• Mentor and train team.
• Maintain business, personnel, and vendor records.
• Compensation and employee benefits.
• Oversee disciplinary action.
• Policy compliance and law.
• Attend meetings, take meeting minutes.
• Meet deadlines.
• Work and report to CEO.
• File system highly organized.
• Multi-task double duties.
Office Manager
Blue Island Newspaper Printing, Inc. - Harvey, IL
May 2019 to September 2021
• Day to day office procedures and operations.
• Answer and monitor telephone calls and emails daily.
• Payroll weekly.
• IRA and 401K manual deductions.
• Child support garnishments to IRS.
• Accounts Payable and Accounts receivable.
• Pay company federal 941 /501 state taxes.
• General ledgers.
• Human resources; Compensation and Employee benefits, Compliance and Labor Laws.
• Employee and employer relations
• Deposits and bookkeeping.
• Bank reconciliation.
• Organizational filing.
• Order supplies.
• Invoices/statements weekly and monthly.
• Work with tax accountant.
• Experience in Sage 50 accounting, Intuit QuickBooks, Outlook, Windows, MS Word, and Excel.
• Multi-tasking a double duty, responsible for daily production.
• Printing, email clients, produce shipping labels using customer portal,
• Generate reports; weekly and monthly.
• Book and schedule air bills online for several locations in the United States.
• Utilize UPS and FedEx daily.
• Bank deposits.
• Communicate with CEO daily.
Office Manager
Werning Maintenance Corporation - Chicago Heights, IL September 2012 to May 2016
• Daily computer skills in QuickBooks, MS Word, Outlook, and Excel.
• Scheduling and time keeping functions.
• Handles all human resources: compensation and benefits, schedule and coordinate interviews. Work with candidates through Onboarding / Offboarding. Training and development.
• Screen incoming calls.
• Weekly / Bi-weekly payroll.
• Invoicing- daily, weekly, monthly.
• Create proposals for bid invites, finalized offers.
• Tracked and order supplies.
• Employee travel reimbursement.
• Produce monthly taxes and payments to the IRS.
• Direct contact with clients.
• Conduct on-site inspections.
• Organizational filing.
• Excellent customer service with clients and vendors.
• Prepare and distribute various reports to superior. Senior Personal Banker
Washington Mutual Bank - South Chicago Heights, IL March 2007 to May 2009
• Knowledgeable of all office procedures.
• Open and close accounts - checking, saving, CD's, savings bonds, credit card offers.
• Conduct weekly and monthly audits.
• Manage vault.
• ATM fill and balancing.
• Schedule weekly meetings, call nights.
• Promote events to meet monthly sales quota.
• Superior customer service.
• Top sales production.
Education
GED
Prairie State College - Chicago Heights, IL
June 2001 to July 2001
Skills
• Microsoft Word, Excel, Powerpoint, Quickbooks (10+ years)
• Quickbooks (8 years)
• Front Office (10+ years)
• Bookkeeping (10+ years)
• Billing (10+ years)
• Scheduling (5 years)
• Payroll (10+ years)
• CSR (5 years)
• Call Center (4 years)
• Customer Care (10+ years)
• Customer Service (10+ years)
• Sage / Peachtree (2 years)
• Banking (7 years)
• Proposal Writing (4 years)
• Office Management (10+ years)
• Accounts Payable (10+ years)
• General Ledger Accounting (10+ years)
• Bank Reconciliation (10+ years)
• Journal Entries (10+ years)
• Accounts Receivable (10+ years)
• Data Entry (10+ years)
• Balance Sheet Reconciliation (10+ years)
• Account Reconciliation (10+ years)
• Auditing (6 years)
• Microsoft Excel (8 years)
• Supervising experience (10+ years)
• Administrative experience (10+ years)
• Office manager experience (10+ years)
• Microsoft Word (10+ years)
• Employee relations (10+ years)
• Human Resources Management (10+ years)
• Human resources (10+ years)
• Leadership (10+ years)
• Microsoft Office (10+ years)
• Benefits Administration (10+ years)
• Recruiting (10+ years)
Certifications and Licenses
Employment & Employer Services
September 2001 to Present
Illinois Job Training Certificate
SHRM-Certified Professional
2015 to Present
Assessments
Spreadsheets with Microsoft Excel — Proficient
December 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Versatile energetic working experience in several areas including Office Management, Administrative, Human Resources, Sales, and Logistics. I'm very detail-oriented with excellent customer service skills and problem solving.
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