Project Management Quality Assurance

ANCHALEE KAEWBUADEE

Project Management Quality Assurance Warranty Research & Development Process quality improvement P: +1-206-***-**** 17234 SE 262nd ST Covington WA 98042 USA ***********@*****.*** https://www.linkedin.com/in/anchalee-kaewbuadee-215b16209/ SUMMARY

Over 15 years of experience in Project Management, Accessory part development, Quality Improvement, QA, Warranty, and Customer Satisfaction Improvement in high-paced Automotive Industries. Develop and possess exceptional planning, organizational, team management, problem-solving, decision-making, leadership, and customer relationship management skills. EXPERIENCE

Sales Consultant Renton, WA

Younker Motors Nissan Mitsubishi 12/01/2024-Present

§ Engage customers, assess their needs, explain and demonstrate vehicle features.

§ Maintain a deep understanding of the dealership’s new and pre-owned car inventory, features, pricing, financing options.

§ Provide after-sales service including follow-up/ feedback and addressing any customer concerns or issues.

§ Work closely with other sales consultants, managers, service managers to ensure customer satisfaction and meet KPIs. Assistant General Manager (Senior Manager) Samutprakarn, Thailand Nissan Motor Thailand 10/01/2021-08/31/2024

§ Successfully managed new accessory product developments till ready to delivery for new model vehicles collaborated with vehicle development and product marketing team, all projects are delivered on time within project master schedule 100%.

§ Established accessory part stock control system and delivered comprehensive training for part stock check and reconcile for Part Logistic and Finance team, significantly enhanced team’s efficiency and expertise.

§ Set standards and procedures in accessories development, part & installation quality confirmation for import and export, resulting in the successful onboarding of importing part which reduced part cost 30% and exporting new parts which directly contributed to a 10% growth in accessory sales.

§ Led a cross-functional team of 10 to establish a formal market claim investigation and warranty process for accessory parts, improving defect root cause identification and countermeasure effectiveness by 80%.

§ Implemented quality audit process in accessory installation supplier (PDI), conducted accessory Supplier Health Check (SHC) with supplier quality team, and authored detailed audit reports & quality documentations, ensuring yield 95% and cutting down PDI installation overtime (OT) by 75%.

§ Executed accessory part sales improvement activities in Thailand nationwide dealerships, which led to a 10% increase in dealer wholesales and satisfaction.

Regional Product Quality Manager Samutprakarn, Thailand Nissan Motor Asia Pacific 05/01/2016-09/30/2021

§ Successfully managed new project launches in Asia & Oceania collaborated with Project Management Office, Product Planning, Marketing, R&D, Manufacturing, Sales, and Aftersales team, all projects are delivered on time within project master schedule 100%.

§ Validated Countermeasure effectiveness of issues detected in production trial & SOP vehicles, ensuring a 100% Quality Target achievement rate.

§ Conducted in-depth analytics in product quality and customer satisfaction improvement for future models, ensuring a 100% recurrence claim prevention, and Unique Market requirements confirmation in 5 key markets.

§ Collaborated with other regions to troubleshoot and resolve quality issues.

§ Delivered comprehensive trainings for project quality management to other departments, enhancing the team’s understanding of Global & Regional Standards and Procedures.

Regional Field Quality Improvement Manager Samutprakarn, Thailand Nissan Motor Asia Pacific 11/03/2014-04/30/2016

§ Established Warranty Claim & Cost analyzing processes and reported to Global & Regional Top management, ensuring a 100% countermeasure adoption within target and countermeasure effectiveness by 80%.

§ Designed and implemented satisfaction improvement activities, provided field quality improvement process trainings, and conducted quality assessments in 5 key markets, resulting in a 75% decrease in customer dissatisfaction and a 10% decrease in countermeasure adoption lead time.

§ Successfully managed and supported Nissan Distributors in Asia & Oceania (A&O) in Market Field Quality Improvement (FQI) systems, standards and procedures for accelerating countermeasures taken in the market.

§ Worked closely with development teams to solve the critical issues in region, onsite co-investigated and provided guidance to technicians/ engineers for executing efficient technical reports and quick part return for investigation. Senior Quality/ Warranty Engineer Samutprakarn, Thailand Toyota Motor Asia Pacific 05/03/2005-07/28/2008

§ Managed and evaluated warranty claims, warranty cost share & allocation among Toyota affiliates, improving cost share & allocation accuracy by 30%.

§ Conducted claims reduction and recurrence prevention activities, contributing to a 20% warranty reduction.

§ Provided guidance and assistance on warranty support services to 8 key distributors, resulting in a 30% decrease in error warranty claims.

§ Authored detailed “Appropriate Field Fix Repair” to reduce unnecessary/ inappropriate part replacement and enhance transparency, cutting down installation cost by 40% and part cost by 70%. Quality Service Engineer Samutprakarn, Thailand

Isuzu Motor Thailand 07/08/2002-06/04/2004

§ Coordinated with Isuzu Japan to establish formal quality management process and warranty system for the first-time warranty system launch in Thailand, ensuring a 100% success rate on first attempt.

§ Conducted warranty claim assessment and reimbursement, resulting in warranty claim reduction and improving budget setting accuracy.

§ Collaborated with development teams to find root causes of product faults and countermeasures, improving product quality and reliability by 15%.

§ Managed service campaigns/ recalls, quality documentation, and part replacement, ensuring 100% completion. Quality Assurance Engineer Lamphun, Thailand

Hoya Glass Disk Thailand 11/14/2000-05/11/2002

§ Conducted QA process, in-depth analytics before shipping products to customers, ensuring yield 99%.

§ Investigated and solved customer claims, ensuring 100% countermeasure adoption and CAR reply.

§ Collaborated with production engineering team to develop product samples and prepared quality reports for customer evaluation, resulting in the successful onboarding of 2 key customers. EDUCATION

Bachelor of Engineering in Industrial Engineering Chiang Mai, Thailand Chiang Mai University 05/01/1996-03/06/2000

ACHIEVEMENTS

§ Nissan Global Aftersales Certificate of Appreciation: Recognized for outstanding performance and contribution.

§ Nissan Whale Done Certificate of Appreciation: Acknowledged for achievement of PDI accessory BOM Integration process improvement.

§ Product Quality & Satisfaction Improvement: Directed a regional team to streamline quality and customer satisfaction improvement processes, resulting a 25% improvement in customer satisfaction score.

§ Warranty System Implementation: Led implementation of a new warranty system.

§ Toyota Global Quality Representative: Nominated by Quality EVP. SKILLS

Microsoft Office Expertise Quality Assurance Continuous Improvement Quality Improvement Process Improvement Project Management Product development (Design Review) Warranty Management Cost Reduction Strategies Supplier Audit & Management Process Audit Strategic Planning & KPI Development Team Leadership COURSES

§ Quick Design Review, Product Design Technology Evaluation Department, Nissan Motor Japan.

§ Nissan Way, Coaching, Effective communication, Situational Leader, Nissan Motor Asia Pacific.

§ Total Customer Satisfaction, Nissan Motor Japan.

§ Warranty cost share analysis and warranty reviews, Toyota Motor Japan.

§ Toyota Business Practice Foundation (TBPF) and Toyota Management System, Toyota Motor Asia Pacific.

§ Toyota Warranty System, Toyota Motor Japan.

§ New Warranty System, Warranty Cost and Budgeting, Isuzu Motor Japan. REFERENCES

§ Dell Harmsen, International Women Associate, Chicago IL. P: 312-***-****

§ Kikuya Yoshidome, Deputy General Manager, CC0) Field Quality Improvement Department, Nissan Motor Japan, *-*********@****.******.**.**

§ Werapong Phansamut, General Manager, Aftersales – Conversions & Accessories Department, Nissan Motor Thailand, ********.***@******.**.**

§ Pisit Saithep, Manager, Customer Quality & Service Department, Toyota Motor Asia, *********@******-****.***

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