Technical Support Information Technology
Resume:
DYLAN E PLISKA
Information Technology Professional
Evergreen Park, IL 60805
*************@*****.***
SUMMARY
Tech-savvy and results-oriented Information Technology Professional with a solid background and expertise in troubleshooting hardware and software issues, providing exceptional technical support, and implementing effective IT solutions. Proficient in managing network systems, configuring operating systems, and ensuring data integrity and security. Adept at communicating complex technical concepts to non-technical users with a demonstrated commitment to continuous learning and staying abreast of industry trends. An engaging individual with excellent organizational, communication, multitasking, and interpersonal skills with ability to build relationships with internal and external stakeholders. Eager to contribute strong problem-solving skills, technical proficiency, and a customer-focused approach in a Technical Support Specialist/ IT Helpdesk Support role. SKILLS / AREA OF EXPERTISE
IT Technical Support Specialist
Troubleshooting & Issue Resolution
Business Process Improvement
Operating System Proficiency
Network Security Protocols
Remote Technical Support
Strategic Planning & Execution
Cross-functional Collaboration
Troubleshooting & Issue Resolution
Analytical & Problem Solving Skills
Software & Hardware Knowledge
Security Policies & Procedures
PROFESSIONAL EXPERIENCE
Manager Galbraith Windows, Evergreen, IL April 2020 – Present Deliver expert computer technician support by leveraging in-depth knowledge of hardware and software components, ensuring seamless technology operations and knowledge-sharing across teams. Manage and oversee the company’s computer systems, ensuring they align with and support operational requirements. Demonstrate a strong commitment to delivering exceptional customer service and support, fostering positive client relationships and satisfaction. Lead and manage team members through effective hiring, training, and performance evaluation processes to foster a high-performing and cohesive team.
Recognized for excellence and promoted to Manager, entrusted with overseeing operations, staff management, and the optimization of computer systems.
Proactively diagnosed and efficiently resolved technical issues to minimize downtime and maintain operational continuity.
Consistently performed system maintenance, upgrades, and installations to ensure optimal functionality and reliability across all technology platforms.
Exhibited proven adaptability in evolving IT environments, leveraging technical expertise to drive organizational success and support strategic objectives.
Windows & Gutter Maintenance Technician Galbraith Windows, Evergreen, IL May 2017 – April 2020 Conducted thorough inspections and executed repairs on residential and commercial windows and gutters, ensuring both optimal functionality and enhanced aesthetic appeal. Collaborated closely with clients to understand their specific concerns and preferences, delivering customized solutions to meet their window and gutter maintenance needs.
Effectively utilized industry-standard equipment and techniques to meticulously clean windows and gutters, significantly enhancing property appearance and longevity.
Strategically developed and implemented proactive maintenance strategies to prevent future issues, leading to reduced repair costs and enhanced customer satisfaction.
Delivered outstanding customer service by effectively addressing client inquiries and concerns, ensuring a consistently high level of satisfaction throughout the service process. EDUCATIONAL BACKGROUND
Bachelor of Science in Computer Information Systems (Web Game Programming) October, 2023 DEVRY UNIVERSITY – Chicago, IL
Associate of Applied Science in Information Technology (Specialty in information Systems Programming) July, 2021 DEVRY UNIVERSITY – Chicago, IL
TECHNICAL PROFICIENCIES
Operating Systems: Windows, Linux, MacOS.
Programming Languages: Python, JavaScript, HTML/CSS, Java, C++. Software Applications: Text Editors, Command-Line Terminal, Video Editor, Debugging Tool. Hardware: Intel and AMD Installation and Formatting, GPU and Motherboard Installation and Troubleshooting, Power Supply Inspection, OS System Maintenance.
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