Customer Service Business Development

AB

ALISIA BAILEY

******.********@*****.*** 954-***-**** Pembroke Pines, FL 33023

Visionary CEO known for high productivity and efficient task completion. Skilled in strategic planning, financial management, and team leadership. Excel in communication, decision-making, and problem-solving to drive company success. Committed to innovation and growth through effective leadership. 10 years plus experience in customer relations. Data analysis

Business development

Client relationship management

Analytical skills

Business intelligence

Multitasking Abilities

Problem-solving abilities

Organizational agility

Brand management

Operations management

Self motivation

Resourcefulness

Lisa moshe LLC Miramar, Florida

CEO

10/2020 - 11/2024

Developed and implemented strategic business plans to increase company profitability.

Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.

Assessed financial performance of the organization on a regular basis and identified areas for improvement.

Established policies and procedures that promoted an ethical work environment.

Directed long-term research initiatives to identify new markets for growth opportunities.

Provided consultations, beauty products and services to clients. Developed a loyal client base through excellent customer service. Promoted additional services or products.

Managed appointments through scheduling.

Hired, trained, and mentored staff members to maximize productivity. Self Employed Services West Park, FL

Cosmetologist

04/2018 - 09/2020

Provided consultations, beauty products and services to clients. Developed a loyal client base through excellent customer service. Collaborated with other professionals in the beauty industry. Managed appointments through scheduling software program. Attended continuing education classes to stay up-to-date with trends in the industry.

Trained new staff members on salon policies and procedures. Performed basic bookkeeping, filing and maintaining clients' records. Secret to hair salon North Miami, Florida

Assistant Hair Stylist

Assisted hairstylists in shampooing, conditioning and styling clients' hair. Maintained a clean and sanitary work station.

Summary

Skills

Experience

03/2016 - 04/2018 Assisted with special events such as fashion shows or photo shoots. Performed basic administrative work, including answering phone and setting appointments.

Family Dollar Hallandale, FL

Assistant Store Manager

10/2014 - 01/2016

Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling. Maintained accurate records of all transactions, stock levels and employee performance metrics.

Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Family Dollar Hallandale, Florida

Customer Service Cashier

06/2013 - 09/2014

Operated cash registers to process payments for goods and services. Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

Greeted customers and provided friendly customer service. Hollywood Institute of Beauty Careers Hollywood, FL Associate of Applied Science in Cosmetology

01/2016

Hallandale High School Hallandale, FL

High School Diploma

06/2013

Education and Training

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