Customer Service Medical Billing

Certificates

HIPPA Compliance Certification

Medical Terminology

CPR/ First Aid Certification

Skills

Medical Billing and Coding

Patient Relations

Healthcare Documentation

Insurance Verification

Time Management

Empathy

Strong Work Ethics

Problem Resolution

Customer Service Excellence

Reliable

Lucy Ann Johnson

409-***-****

**************@*****.***

Professional Summary

Dedicated customer service professional with healthcare experience and medical coding and billing education. Skilled in patient relations, healthcare administration, and delivering exceptional customer in medical settings.

Education

Bryant & Stratton College (Online)

Medical Coding and Billing 03/2024 - 08/2025

Relevant Coursework: Medical Terminology

Healthcare Coding Systems

Medical Billing Procedures

Healthcare Documentation

Experience

Home Health Customer Service Representative.

Healthcare Baytown Services

11/2009 – 03/2024

Managed incoming calls and inquiries from patients, families, and healthcare providers.

Coordinated patient care schedules and maintain accurate patient records.

Processed medical billing documentation and verified insurance information.

Demonstrated strong knowledge of healthcare policies and procedures.

Utilized medical terminology and coding knowledge to effectively communicate with healthcare professionals.

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