Customer Service Client Support

Melanie Mondragon

408-***-**** **************@*****.***

Professional Summary

Customer Service Professional with a strong background in delivering exceptional client support across diverse industries. Possesses excellent communication skills, a problem-solving mindset, and the ability to maintain a calm demeanor in challenging situations. Known for building rapport with customers, resolving complex issues efficiently, and driving customer loyalty. Building positive relationships and maintaining company values.. Core Competencies

● Customer Relationship Management: Building trust and rapport with customers.

● Problem-Solving & Conflict Resolution: Skilled in handling difficult situations, de-escalating conflicts, and delivering effective solutions.

● Time Management: Ability to handle multiple responsibilities with efficiency and accuracy.

● Communication: Excellent written and verbal communication skills; active listener with insight and clarity.

Professional Experience

Clear Sky Operations, LLC — Customer Service and Records 2018 - 2022

● Provide high-quality customer service by addressing inquiries via phone, email, and ensuring quick and effective resolution.

● Document customer interactions accurately in maintaining up-to-date records for efficient follow-up.

● Manage billing, scheduling, and account-related inquiries while offering timely and accurate solutions.

● Collaborate with internal teams to address complex customer issues, ensuring resolution and customer satisfaction.

● Utilize software tools to research issues and manage records, demonstrating expertise in navigating various platforms.

● Consistently exceed customer satisfaction targets and help achieve performance benchmarks

Stanford Hospital — Patient Care Assistant

2013 - 2018

● Delivered empathetic and compassionate care to patients while maintaining a friendly, professional demeanor.

● Recognized for accuracy in patient charts, effective communication with medical staff, and building rapport with patients and families.

● Demonstrated strong organizational skills while managing multiple responsibilities, ensuring timely care delivery.

● Maintained composure and professionalism when handling upset patients and families, focusing on resolution and care quality.

Education

2011- 2012 Bay Area College of Nursing

CNA & LVN training

Technical Skills

● Office Tools: Proficient in Microsoft Office Suite (Word, Excel) Key Achievements

● Recognized for consistently achieving high customer satisfaction scores and loyalty metrics.

● Awarded for exemplary conflict resolution and customer retention skills during challenging interactions.

● Successfully streamlined processes to improve customer response time and efficiency in issue resolution.

This updated resume for Melanie Mondragon highlights her experience and skills in a way that aligns with the key responsibilities of a customer service role. It emphasizes her expertise in communication, problem-solving, customer relationship management, and sales, while also showcasing her adaptability and technical proficiency.

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