Customer Relations Accounts Payable

Yvette G. Cruz

**** ******* ***** ***** **

Marietta, GA * 30008

407-***-**** * ********@*****.***

Customer Relations / Administration Management / Human Resource

Highly organized, team oriented, administrative and customer relations professional with an extensive background in regional and management support. Ability to implement, execute and provide follow up to strengthen client and staff relationships. Confident and assertive in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively.

Skills/Abilities

•Microsoft Office 365

•Bilingual (Spanish/English)

•Customer Service & Relations

•Accounts Payable/Receivable

•Materials Management

•Field Training

•Office Administration

•Excellent typing skills

•Oracle

•Quality Assurance

•OMMS – Otis Elevator CRM

•Procurement

Professional Experience

Volusia County Schools – Advanced Programs & CTE

Office Specialist III 2022 - Present

Screen telephone calls, routes calls, take messages, greets, and directs visitors to appropriate sources, program information, and help desk requests.

Compose and type, edited correspondence, report, personnel records, maintenance request database, forms, vehicle inspections, compensatory time earnings, annual and sick accrued leave hours, and P-Card Financial Reconciliation.

Arrange meetings and conferences, appointments and interviews, makes travel and lodging arrangements.

Receive all incoming and outgoing mail, date stamps, logs in, sorts, and distributes.

Prepare work orders, supply requisitions, and related documents within established limits and procedures to obtain appropriate signatures AICE Cambridge Program.

Monitor and maintain office supplies, inventory, and equipment, ensuring insurance and licensing.

Operate and knowledgeable of computer software, word processing, database and spreadsheet applications, and office equipment.

Otis Elevator Company

Service Project Manager 2002 – 2022

Be the primary point of contact for all modernization projects, and liaison between PEC, customers and vendors.

Assisted the Field Manager in conducting surveys and preparing estimates for potential projects

Coordinated with the Sales Manager and Field Manager to draft and finalize project contracts

Assisted Field Manager in preparing material specifications and obtaining quotes from vendors

Created purchase orders and place material orders with vendors for upcoming projects. Tracked the status of orders and ensure delivery to warehouse RAs

Prepared project schedule, including manpower and resource allocation via SharePoint

Obtained all necessary permits and schedule inspections as required by the Field Manager

Ensured all materials, man-power and documentation are ready for mobilization prior to start of a job on-site

Monitored the progress of OMMS projects to ensure on-schedule completion, and regularly update customers with the status, make weekly site visits

Ensured project profitability by monitoring labor hours and material cost tracking

Coordinated with the Service Operations Manager to optimize scheduling and deployment/assignment of

Prepared reports as needed, and review financial performance of each job to ensure profitability. Assisted in annual budgeting and financial analysis.

Financial Shared Services

Senior Assistant Finance 2014-2018

Corresponded with vendors to reconcile over 80% of the company's unpaid invoices.

Accurately control vendor check payments to completion.

Executed the receivable of large purchase orders.

Examination of monthly control audits for branch offices.

Education

Nova University - Davie, FL

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