Quality Assurance Technical Writer

Clifton Euler

805-***-****, ********@*****.*** Simi Valley, CA 93063

Summary Statement

Experienced Technical Writer with over two decades of expertise in crafting comprehensive documentation for credit card terminal management systems. Proficient in Adobe FrameMaker, Jira, and Confluence, with a strong track record of establishing document templates and guidelines. Adept at collaborating with cross-functional teams to ensure timely product delivery and alignment with technical specifications. Proven ability to take ownership of complex documentation projects, including online terminal management systems. Skilled in project tracking with Jira. Looking to leverage my extensive knowledge and skills to contribute effectively to a dynamic organization. Technical Writer PAX TECHNOLOGIES INC., Jacksonville, FL 2016 - 2024

Use Adobe FrameMaker to create quick reference guides, user guides, and release notices for credit card terminal management systems.

Developed various Confluence pages.

Created company document templates for long-form and short-form documents.

Established document template guidelines for Quick Reference Guides, Quick Installation Guides, and Secure Key Injection documents.

Created proposed company flow chart supporting product application design, development, quality assurance, and product release.

Chaired various weekly conference calls regarding product teams including company managers, product managers, and technical writer teams.

Worked closely with the VP of Financial Products to deliver products on time and ready for market.

Provided technical support for new product releases to verify the product is aligned with original technical specifications and worked as designed.

Ownership of the company's online terminal management system documentation for four years which includes quarterly system update release notes, user guide updates, and specialized targeted documents.

Using Jira for project tracking.

Performed user acceptance testing.

Office Manager WESTLAKE AUDIO INC., Newbury Park, CA 2015 - 2016

Successfully streamlined the time card payroll process, documentation, and filing system.

Improved customer and vendor data storage format and invoicing process.

Lowered company expenses through accounts payable review and implementing new purchasing formats.

Implemented global sales and marketing strategies to improve new customer growth. Test Analyst / Quality Assurance Specialist FIRST DATA CORPORATION, Moorpark, CA 2001 – 2015

Provided quality assurance testing and support for the development of embedded applications, hardware, and firmware for credit card terminals.

Performed various test methodologies; black box, stress, load, reliability, acceptance, functionality, ad-hoc and regression testing to ensure proper operation and freedom from defects.

Performed user acceptance testing.

Evaluated existing test methodologies, oversaw test scripts written by other Quality Assurance Engineers, identified and improved the process, and suggested new techniques to deliver high- quality test results.

Reported issues with enough detailed information to reproduce and describe the issue utilizing issue logging software's Jira, SharePoint, and Excel, and collaborated with developers, business, project managers, related teams, and customers.

Worked with development and quality assurance team to create and maintain technical documents including; test plans, test scenarios, and test scripts based on design specifications for validating product functionality, performance, system requirements, and pre-certification testing.

Created and implemented technical documents including; formal software quality assurance project plans, end of test reports, and tracked completion of programs.

Created technical documents including; detailed terminal user guides up to 400+ pages, design specifications for terminal enhancements and new features to be used by engineers, and test scripts to support new features and enhancements for the quality assurance team.

Actively participated and contributed to conference calls and planning sessions, analyzing requirements and helping to define acceptance criteria for the features to be developed.

Actively participated in and contributed to conference calls, scrum meetings, and meetings with multiple departments to support projects from inception to completion.

Participated and contributed to the Agile development process and worked with Scrum team members using Jira and SharePoint tracking tools. Supported Agile and waterfall-type formats.

Successfully lead quality assurance teams in various projects with up to 7 colleagues.

Tier 4 Help Desk support for hardware, software, downloads networking, troubleshooting, and resolution.

EDUCATION AND TRAINING

Simi Valley Career Institute – Studied Web Development Moorpark College – Studied Business Administration Allan Hancock College – Studied Electronic Design

TECHNICAL SKILLS

Proficient with the following software; Adobe Acrobat Pro, Photoshop, FrameMaker 9 and 10, Premiere Elements, Apple Quick Time, QuickBooks Pro, Malware bytes, Carbonite, Wireshark, FTP Voyager, Serial Collect, MLT Modem Line Trace, MS Professional Win10, Win11, Excel, Outlook, PowerPoint, Publisher, Word, SharePoint, Visio, Visual Basic, OneDrive, Confluence, Jira, and basic HTML programming. Experience with electronic test equipment including digital multi-meters, power supplies, signal generators, oscilloscopes, and RF power meter.

Motorola 2-way radio installation and service for the mobile, portable, base stations, consoles, mountain top sites, tower work, all levels of government, small, medium, and large business AWARDS

Center Stage Award First Data - 2012

For contributing to the First Data "OfferWise" SM Product LinkedIn: https://www.linkedin.com/in/clifton-euler-8ab3904a Citizenship

U.S. Citizen

Contact this candidate