Customer Service Associate
Resume:
Courtney Venafro
Old Bridge, NJ *****
********@*****.***
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Customer Service
Crisis Intervention
Classroom Support
Documentation
Student Supervision
Computer Skills
Activity Planning
Teacher Assistance
Teacher Support
Test Proctoring
Educational Assistance
Call Management
Follow-Up Skills
Payment Processing
Experience
September 2024-present
Data collection for Scanscape
10/21-8/24 Homemaker/Stay at home mom
December 2004 - September 2021
NYC Department of Education - Staten Island, NY
Paraprofessional
Applied positive reinforcement to redirect negative behaviors.
Created and maintained positive relationships with students, parents, and colleagues.
Provided guidance to students in the classroom setting.
Supported students throughout academic instruction and assignments.
Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
Helped implement behavior management strategies for individual students.
Assisted teachers with planning and preparing lessons for students.
Supervised small groups of students during instruction time.
Assisted children at stations during small-group learning periods.
Observed students to help teachers identify potential learning blocks and opportunities for support.
February 2020 - June 2021
Burlington - Freehold, NJ
Customer Service Associate
Greeted customers and identified their needs.
Answered phone calls from customers promptly and courteously.
Kept work area neat, clean, and well-stocked at all times.
Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Resolved customer inquiries in a timely manner.
Demonstrated active listening skills when responding to customer questions and complaints.
Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
Handled cash register operations accurately during peak times.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Educated customers on special pricing opportunities and company offerings.
September 2014 - August 2016
DSW Shoes - Staten Island, NY
Customer Service Associate Cashier
Handled cash accurately during each shift.
Processed payments using cash registers and credit card machines.
Provided excellent customer service by listening to customer needs and responding accordingly.
Greeted customers upon arrival and assisted them with their inquiries.
Organized merchandise in the store to ensure items were easy to locate.
Followed company policies regarding returns, exchanges, refunds procedures.
Improved customer service wait times to mitigate complaints.
Promoted brand and marketing campaigns to create interest with customer.
Education and Training
May 2009
College of Staten Island of The City University of New York Staten Island, NY
Bachelor of Arts Sociology And Anthropology
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