Front Desk Receptioinist
Resume:
Lena Michel
Brooklyn, NY *****
************@*****.***
Education
Dr Michael Krop Senior High School 2011
Kingsborough Community College, Brooklyn, NY. A.A. in Arts - 2014 Experience
Front Desk Reception, La Palestra; New York, NY —Feb 2023—Present
-Greet all residents and guests of building.
-Checked in & registered new memberships.
-Filed and manage client documents.
-Complete monthly audits as necessary.
-Ensure cleanliness of reception area and amenities.
-Control phone lines and Email inquiries
-Generate and submit daily reports
-Data entry and maintaining filing system
-Review security system to ensure safety of residents.
-Replenishment of office supplies and amenities supplies.
*Rock Climbing certification
Admin Supervisor, OverSoul Media Group; Brooklyn, NY — Jan 2022—Sept 2022
-Guided the organization’s activities, handled client billing and compiled team task lists.
-Identified sales opportunities to improve the business’ goals, policies or objectives.
-Ensured the company is operating securely and effectively by preparing operational reports.
-Lead, scheduled and participated in company meetings. Registrar/Admin, Coney Island Hospital; Brooklyn, NY — Apr 2021—Nov 2021
-Checked in & registered new patients.
-Validated patient insurance for collecting and processed billing.
-Set and managed appointments for clients.
-Handled inquiries on COVID guidelines and protocols.
-Managed and updated patient electronic records & handled filing organization of sensitive client materials as well as documents.
-Provided vaccination cards while updating proof of vaccination into medical records.
-Data entry and maintaining filing system
Receptionist, Quest Diagnostics; Brooklyn, NY — Aug 2020—Apr 2021
-Open office and submit daily reports.
-Checked in & registered new patients.
-Validated patient insurance while collecting and processing billing.
-Set and managed appointments for clients.
-Managed patient electronic records & filing/organization of sensitive client materials as well as documents.
-Upholding COVID safety protocols and social distancing
-Maintained efficiency of waiting area while referring inquiries .
-Ensured specimens were adequate for collection.
-Closed down office and restock of medical supplies. Receptionist, H&R Block Tax Services; Brooklyn, NY — Jan 2019 —May 2019
-Open and close out office
-Handled guest and client reception, billing and intake.
-Set and managed appointments for clients
-Manage and curate schedules for employees
-Control phone lines and referring inquiries.
-Provided information on company’s services and products.
-Ensure cleanliness of office and reception area
-Maintain and order office supplies
-Managed patient electronic records & filing of sensitive client materials as well as documents.
-Preparation of daily reports and data entry
Hostess, Ai Fiore; New York, NY — Jan 2018 — March 2018
-Greeted and escorted guests while confirming clients’ information.
-Ensured the best quality of guest & customer service.
-Created client portfolio for event coordination.
-Answered phone lines while handling booking and managing reservations.
-Maintained smooth and efficient dining pace.
Server/Bartender, Red Lobster; Plainfield, NJ—March 2016—Nov 2017
-Provided excellent customer service/Clean dining area.
-Efficiency in food delivery and smooth flow of orders.
-Secured payments while up-selling beverages and meals.
-Acquired accuracy in mixology.
Sales Associate, Victoria’s Secret; Brooklyn, NY — May 2014—Sept 2015
-Provided excellent customer service/Fitting customers.
-Cross selling experience with merchandise while increasing store sales.
-Handled sales transactions and invoices.
-Replenished merchandise and execution of visual merchandising. Languages
English- Native language
Haitian Creole- Intermediate understanding
Spanish- Intermediate understanding
Skills
MS Office Suite and all admin programs
Epic/eClinical EMR
Switchboard telephone and operation
Typing proficiency
Data entry and filing organization
Program troubleshooting & advanced communication skills Rock Climbing Certification
References
Shearrod Duncan - 516-***-****
Miranda Joseph - 908-***-****
Paul Salandy - 917-***-****
Madelaine Hebranko - 347-***-****
Ola Ellis - 718-***-****
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