Customer Service Real Estate

KATHLEEN RUVALCABA

*********@*****.*** • 253-***-**** • Wilder, ID 83676

Professional Summary

Dedicated professional with extensive experience in customer service and management within fast-paced environments. Strong relationship-building, decision-making, and communication skills, with a commitment to delivering exceptional customer satisfaction. Results-focused, proactive, and reliable with expertise in Title, Escrow, Lending, Real Estate, and Customer Service. Skilled in managing client expectations, providing support, and resolving issues efficiently. Notary Public.

Core Competencies

Proficient in customer relations and conflict resolution

Knowledge of AS400, Data Trac, Encompass, and Arive software

Strategic Development

Data Management

Critical Thinking

Supervision & Leadership

Team Management

Negotiation skills

Friendly, Positive Attitude

Organizational Skills

Microsoft Office Suite

Training & Development

Planning & Organizing

Excellent Work Ethic

Contract drafting and execution

TRID Closing disclosure knowledge

Experience

Mortgage Master Service Corporation – Kent, WA

Funding Manager/Loan Officer

August 2010 – October 2022

Highly organized, with the ability to expeditiously prepare and audit complex contractual documents. Analyze and reconcile files.

Maintained current understanding of applicable regulations and laws to stay within compliance guidelines.

Worked successfully with a diverse group of coworkers to accomplish goals.

Managed, hired and trained closing teams. Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.

Security level to wire funds daily to the Federal Reserve to fund loans in a timely manner.

Accomplish management responsibilities which include sourcing, interviewing, and hiring talented employees. Providing ongoing coaching and feedback, recognizing, and developing employees, identifying, and managing risks, and completing daily management tasks with the ability to draw conclusions from data and present to leadership.

Create and update financial reports on a frequent basis to present information to leadership teams.

Develop and implements operational, servicing, or documentation procedures, methods, and work systems.

Support the development and implementation of strategies.

Adhering to RESPA laws.

Proficient with TRID closing disclosure forms. Knowledge Reverse mortgages and HUD1.

Notary of legal documents.

Fay Ranches – Washington & Idaho

Licensed Real Estate Broker

April 2017 – Present

Advised clients on market conditions, offering personalized insights and responding promptly to questions to foster trust and loyalty.

Maintained constant communication with all parties involved in transactions, including buyers, sellers, lenders, and attorneys, to keep clients informed and confident.

Prepared and reviewed contractual documents with clients, taking time to explain terms and ensure their comfort and understanding.

Utilized the MLS to meet client needs effectively, providing up-to-date information and personalized solutions in real estate transactions.

SeaTac Escrow – Federal Way, WA

Senior Escrow Assistant

July 2007 – August 2010

Provided accurate and timely document preparation while maintaining clear communication with clients, ensuring they felt informed and valued throughout the escrow process.

Coordinated closing documents with a focus on client experience, maintaining attention to detail and making sure all transactions were smooth and stress-free for clients.

Handled records and filings with precision and ensured clients were supported and confident in the security of their documentation. Researched and cleared title reports. Signed and notarized loan documents.

Trained new employees to prioritize customer service and exceed client expectations in escrow management.

Countrywide Home Loans – Federal Way, WA

Processor and Funder

April 2004 – July 2007

Expeditiously prepared and reviewed complex documents, ensuring that all client interactions were respectful, informative, and supportive. Opened title and escrow. Worked with HUD-1 to balance with escrow.

Maintained current understanding of compliance guidelines, educating clients on regulatory processes and making sure their needs were met within legal frameworks.

Created and presented financial reports, translating complex information into easily understood formats for client reassurance and satisfaction.

Ensured timely and accurate loan funding, focusing on client satisfaction and reliable service delivery.

Parkside & Auburn Meadows Retirement – Auburn, WA

Activity Director

March 2002 – April 2004

Planned activities with a customer-focused approach, listening to resident needs and tailoring events to enhance their quality of life and satisfaction.

Developed partnerships with local resources to expand available services, ensuring residents felt supported and connected to the community.

Conducted regular marketing outreach, highlighting the facility's commitment to resident well-being and attentive care.

United States Postal Service – Enumclaw, WA & College Place, WA

Letter Carrier

June 1984 – September 1991, April 1992 – August 1994

Delivered mail with attention to accuracy and reliability, building positive relationships with residents and ensuring their postal needs were met.

Acted as Shop Steward and Safety Manager, advocating for employee and customer safety and satisfaction.

Provided responsive and friendly service to all postal customers, making sure their experience was positive and respectful.

Bankers Life and Casualty Walla Walla, WA

April 1994 - September 1996 Insurance Agent

Specializing in the sale of health, long term care, life insurance and annuities.

Setting appointments, closing sales and excellent customer service.

Education and Training

Auburn Senior High School – Auburn, WA

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