Customer Services Human Resources
Resume:
AMERICA A ESPENDEZ
Huntersville, NC 28078
Cell 703-***-****
*********@*****.***
Professional Overview:
Business management professional with experience in finances, banking, investments, operations quality, regulations and procedures for audit control. Managing and supervising employees, experience in sales, meeting goals each quarter, maintain budget, problem solving, compliance reviews, customer services approach, action plans and business
development; taken responsibility and accountability for the business.
Experience:
PRIMERICA 11/01/2024 - Present
Insurance License for educating customers to br financial sounds, helping with mortgages rates, homeowner insurances, analyzing for proper recomendations, profiling clients, customer services and handle diverse approach.
ALIGHT CORPORATION 12/10/2018 - 10/30/2024
Handle Human Resources Benefits for different companies like City Bank or Bank of America and helping customer or employees to undersatnd their 401K, pension, insurance coverage and life insurance. Adding beneficiaries and other changes in their benefits.
ALLSTATE INSURANCE 02/05/2016 - 06/09/2018
Learning all the billing, procedures, license for property & Casualty, getting to handle customers quote and inquiries, maintain customer services approach as quality and diverse,
learning how to handle differents aspects of the home insurance and some life insurance process.
OPTUM - UNITED HEALTHCARE 11/25/2015 - 02/05/2016
Working directly with medicare programs and helping providers to understand their claims, using information regarding Medicare supplement to help customers and providers to be in the right plan, submit information regarding claims, research and using data to pay claims and billing questions.
WELLS FARGO BANK, Branch Manager 07/09/2013 - 09/24/2015
Handle, supervise and coaching employees, review every day reports, operations, sales and procedures, review compliance delegate employees duties and tasks. Huddle and meetings with our private bankers and referrals for mortgage/investments. Check loans pipeline. Keep and meeting goals.
WAL MART CORP, Co-Manager or Shift Manager 10/24/2009 – June 2013
Second in command at the Supercenter Store, I have to handle around 400 associates on daily basis, I properly delegate to 5 Assistant Managers their daily duties, supervise and enforce the regulations, policies and procedures, monitoring and achieving store sales and profits, enforce the safety of 100 Million dollars in Store assets, I am a Team Player who strive to keep the store successful and profitable. In addition, keep monitoring the cash control, financial services departments, customer services approach, interview and hiring candidates for different Departments while tracking and auditing inventory. Also, decision maker as a merchant, dealing with different vendors and focus in better margins of the merchandise to be display in our market store.
CHEVY CHASE BANK, Branch Manager, Woodbridge VA 9/2007 - 6/2009
Controlling and maintain branch operations and procedures, review every single compliance necessary to keep the branch running, also, supervised and mock audit the branch every month, preparer and review the Bar Report monthly, manage and delegate employees duties, reviews and appraisals, coordinate monthly conferences and meetings, create and develop lead customer profile, supervise performances for each employee. Since I was at this branch, the deposit base growth more that $4.5 millions dollars in only 1 year and 8 months. The branch was at $17.5 million dollars deposit base, 150% in new business accounts, mortgages pipeline were around $1.7 million dollars.
PROVIDENT BANK, Branch Manager, VA 9/2002 - 9/2007
Maintain branch operations and procedures, compliance with policies and regulations, keep cash management, daily report, merchant services, employees managerial, sales and production, financial reports and budgets, inventory, mortgages, Sales weekly report, presentations, conferences, monthly meetings, customer services, working directly with Hispanic outreach program, action plans and strategies, employees training program, coaching and hiring new employees. Branch grew more than $8.5 million dollars in 2 years and half.
HOLIDAY INN TYSONS CORNER, Sales Coordinator/FD VA 7/2001 - 9/2002
Book conferences, banquets services, seminars, weddings, and helping at the front desk, check in and out clients, also, answers phone calls, make reservations, customer services, handle complaints, cash handling, reports, contracts, represent the company in some sales presentation.
MERIFRANK INC, Director/Owner,Florida 10/1998 - 12/2000
Handle business inventory, hiring employees, accounting, payroll, schedule, controlling the business account receivable and payable; customer services, sales, financial reports, contracts, cash handling.
Education:
Florida Metropolitan University, Orlando, Fl 10/1998
Master of Business Administration GPA 3.79 / 4.0 (Magna Cum Laude)
Florida Metropolitan University. Orlando, Fl 04/1997
Bachelor of Business Administrations GPA 3.4 / 4.0
PH Doctor program (Finances) in progress at University of North Carolina (Charlotte campus) 2011
Skills: Computer literacy (Microsoft Office), Internet, Powerpoint, IMS, Excel,Words, Intranet,Spanish (speak, read and write).
Awards: Carolina's Finest Top Managers in the Region at Wal-Mart, Walton Institute Top Manager in Eastern Seaboard at Wal-Mart, Top Mortgage Seller award Chevy Chase Bank, Investment Best Seller Award Provident Bank, Employee of the month Marriott Hotels, Holiday INN hotel Best Associate at Orlando, Florida.
Affiliations: Hispanic Chamber Commerce, Outreach Hispanic, Arlington Goodwill, Winston-Salem Goodwill, Hickory Baptist Church donation center at Charlotte.
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