Customer Service Representative

VENKY MOGUDALA

*** ***** ***, *****, **, 475-***-**** *********.********@*****.***

Seasoned Professional with over 6+ years of Customer Service experience plus over 8+ years of Operations and Management experience. Proven expertise driving exceptional results in resolving customer queries and operations. Trained in safety management, 5S.

Experience

Jan 2023 – Present: UBER/LYFT Austin, TEXAS CUSTOMER SERVICE ON WHEELS:

Pickup and drop off the riders/customers

Providing professional customer service

Hand over lost items to the customers or Uber/Lyft lost/found site

Trained driver with safety and customer satisfaction as main focus

Mar 2019 – Dec 2022: UBER/LYFT ONTARIO, CANADA CUSTOMER SERVICE ON WHEELS:

Pickup and drop off the riders/customers

Providing professional customer service

Over 4+ years with 5* rating by the customers

Rated Top 10% drivers in the country, Canada

Jan 2018 – July 2018: XPO LOGISTICS Mississauga, ON CUSTOMER SERVICE REPRESENTATIVE

At XPO Logistics exceptional customer service is at the heart of our operations

As the Customer Service Representative, provided professional customer service to both internal and external customers

Collaborated with customer service center personnel to resolve issues

Assisted customers over phone, email and fax with inquiries including, but not limited to: tracing shipments, rate quotes, tariff discrepancies and billing and/or invoicing questions

Perform general clerical duties as assigned, including, but not limited to: answering and directing phone calls, filing, data entry and billing

Process over, short and damaged freight and related documentation for customer resolution

Order Entry to create the order

Aug 2017 – Jan 2018: XPO LOGISTICS, North York, Ontario LOGISTICS ASSOCIATE/OPERATIONS:

Counting the incoming product of processed orders and documentation

Updating the orders in the system

Communicating with Dispatcher and Customer Service from time to time regarding the status of orders

Assigning the Drivers

Printing and distributing the Load Manifest docs to the drivers for allotted routing

Sorting out the docs based on the time frames and keep ready for the drivers to deliver to the customers

Updating the Returns Inventory on line every day

Scanning the PODs to the Managers, Dispatcher, Customer Service every day and Organizing the POD in an orderly manner

Attending the incoming phone calls from our client and help them in a timely manner

Using the business Skype from time to time to know the status of the out bound orders

Train the new people in terms of procedures to follow and policies to stick up

Keeping the work area clean and tidy

Take necessary measures to maintain health and safety

Upload the updated docs in the Delivery Monitor using ProTSp (software used for online administrative functions)

Sep 2012-July 2017: Mastermind Toys Scarborough, ON

Inventory-Logistics Associate:

Racks, Displays and Fixtures Dept.

In charge/New Stores Shipping

In charge/Team Leader Cross-Dock

Provided Support to the following functional areas: RECEIVING Department

Processed product into inventory following established processes; verify cost, quantities and intact condition

Match purchase orders with invoices and packing slips and produce price stickers

Ensure balance of financial totals related to purchase orders and invoices

Assign bin location, complete bin maintenance and spot checks

RETURNS:

Receive returned product from stores and process into inventory in accordance with standard procedures

DEFECTIVES:

Receive and organize defective product

Inspect product to identify nature of defect and sort as appropriate

ADMINISTRATIVE DUTIES:

Maintain all related documentation

Responsible to participate in data entry activities related to inventory movement

Participating in special projects or initiatives from time to time

Consistently applying all healthy and safety practices to ensure personal safety; the safety of others and the efficiency of the facility

OTHER JOB RELATED RESPONSIBILITES:

Preparing New Store product for shipping following the time lines

Preparing reports on the status and update to relevant departments

Working with people and assigning their duties for the task to be done in time for shipping

Updating the Cross-Dock details to various authorities (including Vice-President) of the organization in the form of a Brief Report

Sorting out the product according to the order

Finding short shipment and over shipment products write discrepancy

Order packing (Store friendly and Customer friendly)

Order Picking (different category of items)

Performing administrative functions

Working on Racks, Displays and Fixtures Returns (inspecting, filtering and adding to the inventory)

Training new employees to explain the standards and policies of the company

Implementing health and safety rules

Using scanners for picking, put-away and for Inventory and many more

Mar 2012 – Sep 2012: Shoppers Drug Mart, Scarborough, Ontario Pharmacy Assistant – Cashier

Assisting the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist’s opportunity to provide patient care

Participating in all aspects of Pharmacy Operations required of a team player

Assessing the prescription for completeness i.e., Name, Address, DOB, Allergies, 3rd Party Information

Performing Computer Functions as directed by the Pharmacist

Aug 2010 – Mar 2011: Ferrero Industries, Brantford, ON Assembling and Repackaging

Directed and coordinated the production, processing, distribution activities

Planned and laid out work to meet production and schedule requirements

Crucial team member and an individual to complete the targeted tasks in time

Ensured that all health and safety guidelines were followed

June 2010 – July 2010: Shell Gas Station, Oakville, Ontario Customer Service - Cashier

Greeting Customers and working at cash register, followed safety measures at the filling station

Answering customer calls on phone

Dealing with emergency situations

Additional Experience

June 07 – Apr 10 Visiting Faculty (Teacher) for different Schools Hyderabad, A.P. India

June 93 – Apr 10 Principal, M.S.V. Vidya Kendram Hyderabad, A.P. India

Education and Training

2023 ICS CANADA. Teacher Assistant ONTARIO

2017 Centennial College Production Control Scarborough, ON

2016 Centennial College Management Principles Scarborough, ON

2016 Centennial College Purchasing & Value Analysis Scarborough, ON

2015 Centennial college Logistic Management Scarborough, ON

2015 Centennial College E.R.P. Scarborough, ON

2015 Centennial College MS Excel 2013 Scarborough, ON

2014 Centennial College Supply Chain Management Scarborough, ON

2012 Medix School Pharmacy Assistant Honors’ Diploma Scarborough, ON

2012 Medix School MS Office (60 wpm) Scarborough, ON

1987 L.N.Gupta College BSc Hyderabad, India

1983 Govt. Junior College Grade-12 Hyderabad, India

1981 Diploma-in-Commercial Practice Wanaparthy, India

**AWARDS AND RECOGNITIONS**

Employee of the Year – XPO Logistics: 2018

Exceptional Team Member/Leader – Master Mind Toys: 2016, 2017

Best Teacher Award – St. Theresa High School 2008

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