Customer Service & Microsoft Office

Abdul Gaffar

Address : Jalan Gunung Sahari */*C*, Jakarta Pusat, Indonesia.

*****@************.***

+62–857********

Graduate with more than 16 years of Experience in Finance Dept.

Willing to work in a competitive working environment by accepting challenges of the new technology.

Smart at developing competency in managing operations, implementing and innovating strategies towards enhancing customer service.

An effective communicator with excellent relationship building & interpersonal skills; strong analytical, problem solving & organizational abilities.

Possess excellent listening and responding skills.

Reconciliation and audit of accounts.

Windows and Microsoft Office (Word / Excel & Powerpoint)

Accounting software (Tally ERP / Orcale & SAP)

Ability to work independently in a team environment.

Strong desire to learn.

Microsoft excel, Microsoft office, Computer Skills, Communication Skills, Ability to work under pressure, Fast Learner, Adaptability, Highly responsible and reliable. Accountant Executive. (Finance Department) 08/2014 to Current PT INSAN ASRI SEMESTA – Jakarta (Indonesia)

Preparing monthly reports for Sales & purchase / Sales outstanding & Purchase outstanding / monthly expenses & Profitability.

Prepare surat jalan & faktur pajak and send to buyer along with the goods.

Preparing cost flow, profit and loss analysis.

Preparing the balance sheet analysis and bank reconciliation process.

Preparing the budgeting for forecasting weekly & monthly cash flow.

Follow up for the payments from buyer and make sure that all post dated cheques received from buyer are timely deposited in the bank.

Reconciliation of all bank statements and deviations monitored.

Making reminder to the buyer for make sufficient funds in the bank accounts for honoring all the above cheques issued.

Professional Summary

Skills

Work History

Preparation of daily and future cash/bank flow for the management to keep an eye on funds requirements or excess funds.

Estimating daily, monthly and time framed cash flow analysis.

Keeping track of all Indian visas.

Key Account Manager 09/2011 to 08/2014

Friends Color Images Pvt, Ltd. Koper Kharine (MIDC)

Handling end to end process of bill printing, stuffing & dispatching for one of the esteem telecomclient (Vodafone India LTD).

Internal & External coordination to ensure smooth functioning of process.

To ensure productive output from team by reviewing them daily and sharing feedback.

Handling client escalation and query in relate to process enhancement and new projects.

Preparing internal & external MIS for reference and analysis.

To ensure all the SLA are meet on a daily, weekly & monthly basis.

Co-coordinating with vendor to ensure the entire requisition place is available in advance.

Preparing PPT for review every quarter.

Coordinating with Courier to ensure end to end dispatch of bills.

Handling production in absence of production team.

Doing profiling for paper according to GSM for Kodak machine with using the software of Kodak ascolor tool kit, ICC profiler etc.

Customer Service Representative 08/2010 to 07/2011 Zain Telecom (K.S.A)

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Answered customer telephone calls promptly and in an appropriate manner.

Educated customers about the brand to incite excitement about the company’s mission and values.

Followed up with over more than 500 customers each week to verify that they were satisfied withservice.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Communicated clear expectations and goals to each team member.

Worked with management team to implement the proper division of responsibilities.

Determined customer needs by asking relevant question and listening actively to the response. Fulfillment Associate 12/2007 to 08/2010

E-NXT Financials Pvt Ltd – Thane (Mumbai)

Receiving customers’ data from head office, every different region, I use to collate data as per customer value wise, for all region and distribute to agents as per capability, which helps agents todo future process.

Oversaw the daily performance of agents.

Presented analysis finding both verbally and in written reports.

Implementing new ideas for making data.

Bachelor of Commerce (B.Com) in Financial Accounting & Auditing from Mumbai University in 2009.

Higher Secondary School Certificate from Mumbai University in 2006.

Secondary School certificate from Mumbai University in 2003.

Accounting Software: Tally ERP / SAP & Oracle.

Operating System/ Platform: Window 94/2000/Win 7/Win 8/ Win 10/XP.

Word Processor: MS-Word 2000/2003/2007/2010.

Spreadsheet: MS-EXCEL & MS-ACCESS 2000/2003/2007/2010. GENDER - Male.

DATE OF BIRTH - 17-07-1986.

LANGUAGES KNOWN - English, Bahasa, Hindi & Marathi. NATIONALITY - India.

PASSPORT No - S6655276

MARITAL STATUS - Married

RELIGION - Islam

DATE :

PLACE:

(ABDUL GAFFAR)

ACADAMIC QUALIFICATION

COMPUTER PROFICIENCY

PERSONAL DETAILS

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