Product Owner, Business Analyst, Quality Analyst

IVIN JACOB

********@*****.***

Mob: +1-812-***-****

linkedin.com/in/ivin-jacob-894aa639

Objective

Seeking challenging assignments as a Product Owner/ Product Owner Delegate/ Business Analyst or in the field of Software Testing and triage with an organization of repute.

Summary

Dynamic and highly accomplished IT Professional offering 12+ years of experience as a Product Owner / Product Owner Delegate/ Business Analyst/ UAT Lead/ Quality Assurance (QA)/ Agile Tester which includes:

Agile Software Development Cycle, SDLC

IoT (Internet of Things) Testing

Mobile App testing for Android & iOS (iPhone/iPOD), Firmware Testing /Embedded Device Testing. Android Device Testing, AR- AI Testing, User Acceptance Testing (UAT), Telecom Testing

API Automation, API Testing and Performance testing using JMeter and API Testing using Postman

Basics of Automation testing with Robot framework using Selenium Libraries

Basic Knowledge of Supply Chain Management System

Basics of SQL, Github

Key Professional Experience

•Methodologies worked on: Agile-Scrum Methodologies, Waterfall

•Market Segments: Home Automation Systems and IoT (Internet of Things), Media & Entertainment, Telecom, AR-AI, Food & Agriculture.

•Clients worked for: Belkin, United States Department of Agriculture, Virgin, Meta, ATT

•Products worked on: ATT’s Atlas, Rakuten Communication Platform (RCP)-NRC, Meta-Portal, Meta Glasses, AR-AI, Belkin Home Automation Devices

Academics & Certifications

B. Tech. (Computer Science Engineering) from Kerala University

Certified Scrum Product Owner by Scrum Alliance

Certified Scrum Master by Scrum Alliance

Technical skills

Languages:

C, C++

Operating Systems:

Windows XP/7, Linux, Mac OS

Database:

Google App Engine-Data Store, MySql

Tools:

RIDE for Robot framework, Ride for Python, Google App Engine-Data Store, Confluence, iTunes, Content Management System, JMeter, SVRVE, XCode, Adb, Eclipse, PostMan, RestClient, Tora, Fidler, Localytics, Putty, TOAD for MySql Database, TestFairy, Zeplin, REST API, Figma, Azure DevOps (ADO), SharePoint, Tspace, One-Drive, Jenkins

Meta Tools: Task Tool, Knowledge Graph, Assistant Studio, Assistant Console, Memory API, BLE Simulator, Log Insights Tool, Call Debugger Tool, Aloha Assets Tool, Aloha Device Tool, Oxygen App Tool, RTC-Call Dive Tool, OneVC Tool, MWS Log tool

Facebook’s tables-Scuba table, Daiquery

Test Management Tools:

ApTestManager, Test Link, DevTrack(Bug Management Tool), Redmine

Hardware devices:

TOAD, Zigbee Protocol Analyzer-Ember Insight Desktop, MMB RapidSE meter simulator, MMB RapidSE Zigbee Device Simulator, Smart thermostat, In-Home Display, Portal, Portal Plus, Portal TV, Portal Mini, Meta Smart Glasses

Responsibilities

Responsibilities as a PO:

Understanding business after coordinating with users and stakeholders

Collaborate with Product Manager and Solution Architects to Inspect and get involved to Create Epics, Features and Stories for Product Backlog

Create Clear and Concise acceptance criteria for user stories in Backlog.

Create User Story documents after thorough discussions with stakeholders and design team and get them reviewed with Stakeholders.

Lead and facilitate grooming sessions with development team, demos with design teams and stakeholders

Coordination between development team, design team, stakeholders/clients

Maintaining the Azure DevOps (ADO) boards managing the team’s progress on the Features, User Stories, Defects for each iteration

Ensure deliverables are up to quality standards at the end of each sprint in time

Communicate team deliverables and sprint outcomes to stakeholders

Contribute to Agile Ceremonies e.g. product backlog refinement, preplanning, planning, daily standups, sprint reviews, retrospectives.

Help Scrum Master refine the backlogs considering business priorities and expected outcomes.

Manage key Stakeholders’ expectations through strong relations

Responsibilities as a QA:

Responsible in preparing Test Plans, Test Scenarios, designing test cases, contributing to design discussions, raising bugs, bug triage, validation and bug management.

Understanding the business and software requirements of products

Reviewing the Test Cases prepared by peers and subordinates.

Delivering sprint demos to walk through the Stories, responsible for Client Interactions as required.

Extensively involved in mobile applications testing (iPhone/iPod/Android Devices), Web App Testing, web testing on different browsers, Firmware Testing /Embedded Device Testing for Gemtek and OpenWRT devices using Mobile Applications, Android Device Testing

API Automation and Performance Testing

Video Call Testing on Portal with Messenger/WhatsApp/ Workplace Apps, AR/AI testing, testing of various third-party Apps on the Portal device like Spotify, Pandora, iHeart Radio, FB Watch, FB Live etc., Voice Assistant testing for Alexa and Facebook’s own voice service “Hey Portal”. Worked on Alexa Acoustic Testing. Worked on OTA/Over the air testing

Exclusive expertise in Device Testing, Android Device Testing, API automation and Performance testing using JMeter, App analytics testing using Svrve/Localytics.

UI-Testing, Functionality/Functional Testing, Exploratory Testing, Localization Testing, Compatibility Testing, Performance Testing, Black box testing, Smoke Testing, Sanity Testing, Integration and system testing, High Level Regression, Regression Testing, Interruption testing, Basic Database Testing, Security Testing, Content Management System (CMS)testing, API Testing, Endurance Testing, Adhoc Testing, Accessibility Testing, User Acceptance Testing

Raise bugs on the basis of feedback from Alpha and beta testers; for issues found during UAT testing

Prioritizing/tagging/escalating bugs and report blockers, processing user feedback, deduping issues, reviewing relevant logging/tooling to find key information

Processing user feedback and raising tickets based on feedback from users

Log analysis to analyze the root cause of the issues to help the developer fix the bugs. Extensive log analysis (RTC, MWS, OneVC) was done for Call Quality/Call Stability issues for Facebook's Portal Calling and Facebook's Workplace Calling. Extensive log analysis was done for Facebook's Portal Assistant issues and Alexa Assistant issues as well

Providing knowledge transfer and trainings about the Product and the Process as and when required and preparing the documentation for future reference.

Leading UAT test team, creating test cases and test data for users for the NRC project

Automating NRC application using Robot Framework

Knowledge of how to use JIRA, Confluence and Logs Analysis Tools.

Requirement Analysis and understanding.

High Level System Architecture Knowledge - SW Design, Sequence diagrams, APIs, HTTP error codes.

Professional Background

Mar 2018-Present: Tech Mahindra Americas, USA

Projects Handled

Role: Product Owner

Project-Client: ATLAS – ATT

Duration: Jan 2024-Present

Description: AT&T Atlas System is a tool used by ATT technicians for managing work orders and appointments which helps with scheduling, dispatching and tracking service tasks. It also provides customer info, equipment details and troubleshooting guides. It ensures effective routing and communication for technicians. They can record the task that they have completed, the time spent on each task, assign a task to some other tech, reject/ return a job etc. This application will soon replace the already existing GCAS application.

Role: UAT test lead/ UAT testing

Project-Client: NRC – ATT

Duration: May 2021-Dec 2023

Description: NRC is a project template configured on top of Site-Forge platform. The goal is to have Icomply and Guardian on one platform which is RAE.

Icomply stores information related to battery, fuel, storage, tank data etc. when ATT tower structures are constructed. Guardian is all about Compliance, Federal rules and regulations

Role: Triage and Testing

Project-Client: Facebook Assistant – Meta

Duration: July 2020-April 2021

Description: A digital assistant that people can interact with through voice, text or touch on Facebook apps and devices like Portal, Oculus, Messenger and Facebook app.

Role: Triage and Testing

Project-Client: Portal – Meta

Duration: March 2018-June 2020

Description: Portal devices (in-home calling devices) designed primarily for video calling include Amazon's Alexa voice assistant, plus Facebook's own "Hey, Portal" voice service (Trusted AI helper). "Smart Camera,” which uses AI, supports panning and zooming. Using a feature called Superframe user can display pictures from Facebook photo albums/Instagram, show birthday reminders etc. While on a call, user can try on AR masks or share music from Spotify and Pandora or parents / grandparents can read stories to young ones from “Story Time”

Feb 2016-Sept 2017: Senior Quality Analyst Engineer with DMI India

Projects Handled

Project-Client: FoodKeeper – United States Department of Agriculture

Duration: July 2017-30 Sept 2017

Description: FoodKeeper App helps users understand how different storing methods affect a product’s shell life. This should help user maximize the storage life of foods and beverages at home.

Project-Client: Virgin RED – Virgin

Duration: Sept 2016-June 2017

Description: Virgin RED App provides new ways to earn points. Every month it will be something new with a chance to win big. Extra points, offers, and competitions will be earned each month if you connect, verify with Virgin Companies you’re a customer of. See More: http://www.virginred.com/#/

Project-Client: CustomFit – Fitness First

Duration: Feb 2016-Aug 2016

Description: CustomFit App is designed for Fitness First Gyms. The Google Fit App tracks steps of users & CustomFit App derives data from it. Users can generate workout /customize their own workout. Clubs, classes of Fitness First Gyms are shown based on users’ location for user to plan his class/set timetable. See More: https://www.fitnessfirst.com/

Feb 2011-Jan 2016: Senior Member Technical Staff with AGNITY INDIA TECHNOLOGIES

Projects Handled

Project-Client: WeMo – Belkin

Duration: Feb 2012-Oct 2015, Nov 2015-Jan 2016

Description: WeMo, a line of simple, modular home automation products allows household electronics to be controlled from anywhere using a mobile app on a Smartphone (IOS / Android) or tablet. See More: http://www.belkin.com/wemo/

The Belkin NetCam app works with the NetCam Wi-Fi Camera with Night Vision so you can see and hear your kids, elderly parents and pets from anywhere in the world, day or night. See More :https://netcam.belkin.com/

Project-Client: Duo Zorro – Belkin

Duration: June-2011 to Jan-2012

Description: Zorro device uploads electronic signature files on cloud on events taking place on appliances. These files are downloaded, and the consumption is calculated as per single device. User bills, tips, comparisons with previous months and with neighborhood and history of the user is sent by email on month end.

Project-Client: Belkin Energy Management System [SOLO] – Belkin

Duration: March-2011 to June-2011

Description: Belkin EMS product is designed to track, monitor and control energy use in the home. Two-way communication is enabled between common household devices & utility companies' back-end IT infrastructure. Consumers can cost-effectively manage energy consumption while having the ability to choose inter-operable products from a diverse range of manufacturers.

Personal Details

Location: Fishers, Indiana

Visa Status: H1B

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