Security Operations Customer Service
Resume:
LUIS CASILLAS
Abingdon MD, 21009
***********@*****.***
Linked In 410-***-****
Authorized to work in the US for any employer
WORK EXPERIENCE
Security Site Supervisor
Sunstates Security - October
2022 to Present
Allied Universal- October 2021 to
October 2022
G4S Solutions USA - Newark, DE
January 2019 to October 2021
Ensuring compliance and documentation of Citigroup security operations at Citibank White Clay Center.
•Site liaison for Local, State, and Federal Law Enforcement.
•Responsible for providing and maintaining all audit related evidence on site regarding site security requirements.
•Responsible for on site event security of VIP personnel and government entities as well as new employee hiring events consisting of 530 people annually, along with a daily local population of 220 personnel.
•Managing Local Site Events such as
● Special Citi Employee Events
● New Employee Hiring Events
● U.S. Representative Lisa Blunt Rochester
● Department of State and Bureau of Fiscal Service Visits
•Providing Customer Service for Citibank Security and Citibank business relations.
•Troubleshooting Verint Cameras and placing service tickets with local security vendors for onsite issues.
• Managing Honeywell Pro-Watch User database creating, removing, and troubleshooting as necessary
•Managing Honeywell LobbyWorks Database
•Citi Security and Investigative Services GSMS Report Writing of Security issues and Government Lock-box Security Guidelines required weekly and Monthly Tasks
•Weekly Intrusion Detection System and Camera Testing.
•Camera NVR (Network Video Recorder) Maintenance and Time Synchronization.
•Video investigations
•Fingerprinting using Biometric Processing Platform program.
•Supervising 26 Security Officers on all three shifts (0000-0800, 0800-1600, 1600-0000)
•Attending Client meetings regarding guard staff and security needs
•Payroll
•Scheduling
•Ensuring Officer compliance with contractual requirements (Certifications, hours filled, uniform requests, adequate equipment provided for work duties)
•Emergency Evacuation route planning and practice for the facility. (Active Shooter, Severe Weather, Fire Drills) System Administrative Officer
G4S Solutions USA - Newark, DE
September 2015 to December 2018
•Ensuring compliance and documentation of Citigroup security operations at Citibank White Clay Center.
•Troubleshooting Verint Cameras
•Managing Honeywell Pro-Watch User Database
•Creating and Removing Users as necessary
•Managing Honeywell LobbyWorks Database
•CSIS Perspective Report Writing of Security issues and GLSG required weekly and Monthly Tasks
•Weekly Intrusion Detection System and Camera Testing
•Camera NVR Maintenance and Time Synchronization
•Video investigations
•Fingerprinting using Biometric Processing Platform program Custom Protection Officer (CPO)
G4S Secure Solutions - New Castle, DE
April 2015 to September 2015
Observing and analyzing physical behavior of individuals entering Sydney-Thomas Jewelry Store
Barista
Starbucks - Bel Air, MD
May 2008 to April 2015
Team Member
•Helped customers with questions about Starbucks Products as well as the location of Target products
•Working the Cash Register for customer purchases
•Having knowledge of Starbucks company products to help better inform customers of new and current items Security Officer
S.A.F.E. Management - Baltimore, MD
August 2014 to December 2014
Event Security
•Checking credentials for authorized persons requesting access to the football field at M&T Bank Stadium
•Enforcing the rules and regulations of the field regarding VIP fans on the field
•Monitoring the fans seated in the stadium for any unruly behavior as well as potential field jumpers. Intern
South African Police Service - Pretoria, Gauteng
May 2013 to July 2013
Worked with various departments within the South African Police Service.
•K9 Unit
• Observed training
• Worked with Police dogs
• Special Task Force (Attached to Special Operations Unit specializing in high risk warrants)
• Shadowed Police officers
• Engaged in Training exercises
• Detective Unit
• Shadowed detectives
• Read-in on active and closed cases
EDUCATION
Bachelor of Science in Criminal Justice
Stevenson University - Stevenson, MD
May 2014
Associate of Science in Criminal Justice
Harford Community College - Churchville, MD
May 2012
SKILLS
•CPR Certification
•First Aid
•Microsoft Outlook
•Microsoft Word
•Microsoft Excel
•Microsoft Powerpoint
•Adobe Photoshop
•Adobe Premiere
•iMovie
•Windows Registry
•Linux OS (Fedora, Debian, Whonix)
•WindowsOS (Windows XP, 7, 10, & 11)
•MacOS
•Server Management
CERTIFICATIONS AND LICENSES
Security Guard
CPR, AED, and Basic First Aid Certified
September 2022 to September 2024
Current Treasury Folder Clearance for Citi Lockbox (White Clay, DE)
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