Customer Service Relationship

Dante Hickson

Alexandria, VA ***** ********@*****.*** 1-856-***-****

Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering many years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.

Authorized to work in the US for any employer

Work Experience

Retail Sales Consultant

Ferguson Enterprises, Inc. - Alexandria, VA

September 2022 to Present

●Work with customers, including builders, designers, and homeowners, to sell a wide range of products,which may include lighting, appliances, high end fixtures and cabinetry

●Respond to inquiries with accurate pricing, inventory and delivery information

●Greet guests upon arriving in our retail showroom, learn their motivation for their visit and developing a lasting customer relationship

●Prepare job quotations and submittals

●Assist customers, both by appointment and walk-ins, while utilizing suggestive sales techniques and handling complaints timely and accurately

●Continually improve sales skills and product knowledge to promote a professional image in the field

Customer Service Representative

Saatva Mattress Company - Washington, DC

March 2022 to August 2022

●Answer customer questions and resolve customer issues, both basic and complex, on the phone and via live chat, as well as

●Face to face interaction with customers on the Viewing Room floor, as needed.

●Constantly learning new products and updates

●Contact and follow up with customers in a timely manner

●Answer 40 + incoming calls daily

●Use systems like Magento, Zendesk, Google workplace

Car Sales Consultant

Passport Nissan - Alexandria, VA

September 2021 to February 2022

●Responsible for assisting customers throughout the buying process.

●Greeting customers when they enter the store, helping customers find specific products, or showing them how to use them

●Respond to customers questions quickly via phone, email, or text

●Follow up daily via text, email, phone call to potential customers

●Use systems like Elead, Microsoft Teams, & Excel spreadsheet

Customer Service Associate

Toyota Financial Services - Cherry Hill, NJ August 2018 to September 2021

●Assist consumers via telephone in the resolution of financial obligations through account maintenance according to both client and company compliance guidelines and expectations.

●Take ownership of account handling, maintenance, collection and liquidation for assigned portfolios.

●Evaluates and limits loss exposure, provides customer-oriented service and problem resolution in accordance with established guidelines.

●Use system such as excel, salesforce, Avaya etc.

Teller 2

TD Bank - Cherry Hill, NJ

July 2015 to August 2018

●Provides exceptional customer service by meeting all customer demands as they relate to straightforward inquiries

●Resolves problems independently, Adhere to the execution of established safety, security, and store operation policies.

●Processes regular transactions for customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, as well as cashing checks.

●Correct discrepancies on accounts and make necessary adjustments

●Conducts needs-based conversations and offers financial solutions to meet Customers' needs.

●Process loans, wire transfers, deposits, etc.

Education

VIRGINIA STATE UNIVERSITY PETERSBURG VA

Skills

•Zendesk

•Magento

•E-Commerce

•CRM Software

•Live Chat

•Jira

•Salesforce

•Account Management

Contact this candidate