Customer Service Data Entry

Miesha Smith

****************@*****.***

206-***-****

Seeking a position as an Phlebotomist in the Seattle, WA area That utilizes the following experiences:

-17 but+ Years Phlebotomy Experience

-Venipuncture on 50+ patients daily

- Specimen collection on neonatal, pediatrics, adolescents, adults and geriatric patients

- Assured correct patient identification

- Prepared patient for specimen collection

- Verified specimens for processing

Phlebotomy

- Operated centrifuge

- Performed finger sticks

- Instructed patients on proper urine collection

- Performed ECG/EKG daily

Customer Service

- Identified customer needs and took appropriate actions focusing on solutions

- Processed customer transactions while maintaining high quality standards

- Verified customer information by telephone, updating information when required

- Used a calming and welcoming voice on the telephone

- Solved customer concerns using the L.A.S.T technique: Listen, Apologize, Solve and Thank

- Resolved customer complaints in a timely manner

- Provide prompt customer service in a fast paced, multi-tasking environment Communication

- Communicated with diverse customer population, ensuring understanding

- Asked for customer feedback to increase customer satisfaction

- Provided positive feedback to co-workers and over 100 customers daily

- Utilized listening skills to promote understanding and determine customer needs

- Coordinated with co-workers to build a team environment of trust and support Computers

-Keyboarding @40 wpm

-MS Office XP: Word, Excel, Access

-10 key by touch 6000sph

Education

Everett Community College. Phlebotomy Tech. 2005

Everett Community College Business and Financial Services 2004 Certified CPR & AED, Communication, Team work, Goal Management Employment

-Phlebotomists OnSite Wellness 9/2019-Present

Finger stinks, blood draws, vitals

-Phlebotomist/ (temp) Labcorp 5/2008-11\2018

Blood draws, urine /stool collection,scheduling, ordering supplies, Customer Service, processing

-Phlebotomist/CLT Nuwest Group 09/2016-Present

Blood draws, Epic System, Processing, Data Entry, Scheduling,Filing, Urine/Stool Collection

-Phlebotomist Western Washington Med Group Snohomish County 6/2013-10/2015

-Phlebotomy, EKG, Processing, Data Entry, File, Completing Paperwork, Urine/Stool Samples, Instructing patients on proper collection, Scheduling appointments, Answering Telephones, Assisting coworkers with Specimen Collections, Training Students, Training New Hires Phlebotomist/Health Screener Wellness Corporate Solutions King/Pierce/Snohomish Counties 1/2006-Present

-HT/WT BP,BMI, Body Composition, Finger Stick, Clerk Phlebotomist/ Health Screener Summit Health King/ Snohomish/ Pierce Counties 1/2006-Present

-HT/WT, BP, Venipuncture, BMI, Phlebotomy, Clerk

Phlebotomist/ Health Screener Childrens Hospital Seattle,WA 10/2013-Present

-HT/WT, BP,Venipuncture,BMI

Phlebotomist/ Oncology/LabCorp MT. Vernon,WA 10/2009-10/2010

-Venipucture,Fingersticks,Urine Collection and Testing

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