Customer Service Administrative Support
Resume:
C O N TACT
****************@*****.***
Germantown, MD 20906
phone
address
P R O F E S S I O N A L S U MMARY
Dynamic professional with a proven track record at Holy Cross Hospital, skilled in administrative support and recognized for exceptional organizational abilities. Successfully improved sanitary standards and delivered outstanding customer service, demonstrating adaptability and expertise in office management. Proficient in billing and customer relations, effectively resolving issues with a focus on excellence and fostering a collaborative work environment.
E X P E R I E N C E
August 2022 - October 2024
Environmental specialists
Holy Cross Hospital, Germantown, Maryland
December 2019 - March 2020
Autism Paraprofessional
General Health Care, Fredrick, Maryland
January 2012 - November 2015
Billing Clerk
Giant Food, Gaithersburg, Maryland
Displayed strong organizational skills while
managing housekeeping supplies inventory.
•
Sanitized bathroom fixtures and restocked
amenities according to established protocols.
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Adaptable to new work environments and quickly
learned new processes and procedures.
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Developed proficiency in operating various cleaning equipment, such as vacuums, mops, and carpet
cleaners.
•
Followed infection control and universal
procedures, maintaining sanitary environment.
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Applied knowledge of proper chemical usage when
sanitizing bathrooms, kitchens.
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Performed deep cleans of guest rooms, including
carpets, drapes, walls, and fixtures upon request.
•
Assisted in developing effective transition plans
from school to home or community settings.
•
Demonstrated knowledge of evidence-based
interventions used for individuals diagnosed with
autism spectrum disorder.
•
Attended meetings with parents and guardians
regarding their child's progress in order to foster collaboration between home and school
environments.
•
Provided customer service support by responding
to inquiries related to billing matters.
•
Verified accuracy of invoices prior to sending them out for payment processing.
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• Input bills into system to generate invoices.
K A L I S H A WALKER
March 2000 - May 2006
Receptionist
Stephen F Allen Law firm, Gaithersburg, Maryland
Maintained accurate records of invoices, payments, and account statuses.
•
Analyzed customer accounts to identify
discrepancies and resolve billing issues promptly.
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Performed data entry tasks accurately, including
entering invoices into accounting software.
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Monitored billing and collections processes across multiple customer profiles.
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Compiled, verified and sorted information from bills to prepare source data for computer entry.
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• Greeting visitors and clients warmly upon arrival. Answering and directing phone calls to the
appropriate personnel.
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Responding to inquiries about the organization,
products, or services.
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Managing appointment schedules and maintaining
calendars.
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Coordinating meeting rooms and preparing them
for use.
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Notifying staff of arrivals or scheduled
appointments.
•
Handling incoming and outgoing mail and
packages.
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Maintaining records, filing documents, and
updating databases.
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Performing basic bookkeeping tasks, such as
processing invoices or tracking expenses.
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S K I L L S
• Front Desk Management
• Scheduling and Coordination
• Administrative Support:
• Customer Interaction:
• Office Management Tasks
Contact this candidate