Salesforce Developer
Resume:
Preeth E-Mail: ***********@*****.***
Salesforce Developer Mobile: 816-***-****
Having around 8 years of Total IT experience. Salesforce.com CRM Platform Involved in various stages of the Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment, and maintenance of standalone, web-based, and portals-based object-oriented enterprise applications.
EXPERIENCE SUMMARY
Experience in administration, configuration, Implementation, and Support of Salesforce CRM, based on Apex Language and leveraging Force.com Platform.
Experience working with Force.com IDE &Eclipse IDE in the design and development of Custom Applications for Complex Business Processes in both Sales and Service Cloud Modules.
Proficiency in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports, and Approval Processes.
Experience in front-end components in Lightning Aura Components and Lightning Web Components (LWC) for record creation modals, responsive layouts, and Lightning flex pages.
Experience in working with custom objects, custom fields, Pick-list, page layouts, Workflow Alerts and Actions, Approval Processes, Validation Rules, and Custom Tabs.
Developed Visual force pages and Custom Objects using Apex Programming on the Force.com Platform and good knowledge of Apex development in creating Objects, Triggers, Apex Classes, S-controls, Standard Controllers, Custom Controllers, and Controller Extensions.
Expertise in maintaining the Functional areas of Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, and Activities.
Hands on Experience with Salesforce Lightning Builder, Salesforce Lightning Components
Expertise in Lightning app builder (salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
Developed Lightning Component Framework and also built Lightning component using aura framework.
Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, Salesforce support communities and Chatter groups.
Built reusable UI/UX components with lightning component framework.
Experienced in Sales cloud and Service Cloud implementation.
Leveraged Communities of Salesforce to setup Partner and Customer Portal.
Data Integration and Data Migration using ETL tools like Data Loader, Import Wizard and Informatica on the cloud.
Translate mockups and wireframes into fully-featured production screens
Build out wireframes, mockups, low and high-fidelity prototypes and final production visuals for various platforms (web, mobile, application)
Proficiency in web technologies like HTML, XML, CSS, JSP, jQuery JavaScript and databases such as SQL Server and Oracle. Worked on Salesforce Communities and created VF pages for Communities.
Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile sdk.
Excellent communication and inter-personal skills, technical documentation and reporting skills, accustomed to working in both large and small team environments.
Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally; to handle full workload and meet proposed deadlines.
TECHNICAL SKILLS
Salesforce Technologies
SalesForce.com,Force.com,ApexLanguage,ApexClasses/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Components, Apex Web Services, Work Flow and Approvals, Dashboard, Analytic Snapshots, Aura, Lightning Web Components (LWC).
Force.com Tools
Force.com IDE (Eclipse), Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform (Sandbox and Production). AppExchange, Jira, Sandbox environment, Lightning components
ETL Tools
Data Loader, Salesforce-to-Salesforce, Apex Explorer, Informatica.
Languages
Apex, AJAX.
IDE
Eclipse, My Eclipse and Force.com Eclipse IDE plug-in.
Web Technologies
HTML, CSS, Java Script, XML
Tools
MS Office, Adobe Photoshop, Ms Excel, Eclipse IDE.
Apps
CTI, Service Max, Process Builder, Apptus, Workbench.
Methodologies
AGILE, Waterfall.
EDUCATION DETAILS:
Masters in CS at Rivier university, Nashua, NH.
Bachelors in ECE at JNTUH, India.
CERTIFICATIONS:
Salesforce Certified Administrator (ADM 201)
Salesforce Certified Platform Developer – I (DEV 401)
Salesforce Certified App Builder
Salesforce Certified Marketing Cloud Administrator
Salesforce Certified Marketing Cloud Email Specialist
Copado Certified Administrator
Copado Certified Developer
Flosum Certified Professional
United States Pharmacopeia (USP) Mar2023 –Tilldate
Salesforce Lightning Consultant
Responsibilities:
Collaborated with stakeholders to gather requirements, create technical specifications, and deliver scalable solutions on time and within budget.
Optimized and refactored existing Apex code, leading to an improvement in overall system performance.
Developed and maintained a Lightning Web Components (LWC) suite that significantly enhanced the user interface and overall user experience.
Implemented automation using Apex triggers and workflows, reducing manual data processing and improving data accuracy.
Designed and deployed a comprehensive Salesforce Community portal, resulting in an increase in customer self-service and satisfaction.
Integrated Salesforce with third-party applications, streamlining data synchronization and eliminating manual data entry.
Actively participated in code reviews and mentored junior developers to maintain high-quality standards and foster a collaborative team culture.
Spearheaded development and implementation of a custom Lightning component that reduced data entry time for the sales team.
Implemented external ReCAPTCHA functionality for data security purposes.
Implemented custom file uploader functionality using lightning components.
Successfully lead and participate in multiple full-cycle Salesforce implementations and integration projects.
Environment: Salesforce Lightning Components, Apex Programming, SOQL and SOSL,
JavaScript, HTML, CSS, Lightning Web Components (LWC), Salesforce Integration (REST, SOAP APIs), Salesforce DX and Version Control (Git), Salesforce Communities, Lightning App Builder, Salesforce Mobile App Development
Johnson & Johnson Dec 2021 –Feb2023
Salesforce Lightning Developer
Responsibilities:
Worked as developer and customized the Lighting web components.
Worked with the Integration team to push and pull the data from Salesforce to the external system
Developed customized solutions within the Salesforce Platform to support critical business functions and meet project objectives, client requirements, and company goals.
Proactively documented and maintained self-learning documents for internal departments connected within Salesforce, reviewed, and updated role hierarchies, and managed sharing access among different users.
Created apex classes, triggers, Workflow Rules, and Validation Rules.
Completed Unit testing by writing test classes.
Loaded the data using Import Wizard, Data Loader.
Enhanced the existing integration module using Rest API.
Resolved the integration issues.
Performed deployment Activities & Testing of the code.
Worked on the deployments using CI/CD process using GIT Hub and Jenkins.
Conducted Knowledge Transfer sessions for strategic modules with end customers.
Responsible for all the activities related to Data Loader, Workbench uploading data in CSV files into Salesforce org while checking the correctness, format, and quality of entered data.
Worked on configuring Visual Flows and Process Builder to automate functionality in Salesforce.
Environment: Salesforce.com platform, Sales cloud, Service cloud, Apex classes, Triggers, Lightning Component and Web Components, Visualforce pages, Data loader, Workbench, Flows, Process Builder, Workflows, Approvals, CSS, HTML, Java Script, jQuery, Reports, Dashboards, SOAP and REST API’s, Salesforce DX, Gitlab, Jenkins
Brite systems (Remote) Oct 2019 –Nov2021
Salesforce Developer (Lightning)
Description
Mainly collaborated with business partners to solve complex and critical business issues and enable CRM and service processes using the Salesforce platform. Worked for the enhancement, maintenance and support of our Salesforce ecosystem. It will involve platform strategy, technical architecture, product development, data management, configuration, and troubleshooting the Salesforce instance as well as systems with which it integrates. Successfully communicated with project managers, clients, and other Team members to design cohesive project strategies and ensured effective collaboration throughout all phases of development, testing and deployment.
Responsibilities:
Closely worked with Salesforce.com consultants while implementing the solutions for the requirements.
Worked on configuring and implementing Salesforce maps.
Gathered and documented Business and Functional Requirements (BRD, FRD), User requirements, Use Cases, and System Requirement Specs (SRS). Prototyping, Surveys, User Stories, Joint Application Requirement / Design (JAR / JAD), and Brainstorming.
Used SOQL, and SOSL queries for the Salesforce database.
Developed Lightning components, and Lightning apps to provide better user experience.
Used REST API to create web services and integrate with existing systems
Developed and Added Lightning Aura Components to the existing page layouts.
Created and deployed several reports using the force.com platform.
Expertise in advanced APEX development, including high-volume data processing, managed packages, community portals, SSO, Canvas applications, and metadata API.
Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, and Case Assignment rules.
Hands-on experience with Continuous Integration – Continuous Deployment using Visual Studio code and GitHub.
Developed Apex classes, Controller Classes, Apex triggers, and API integration for various functional needs in the application.
Implemented the requirements on Sandbox and Force.com IDE plug-in during deploying it in production.
Working Knowledge of Sales Cloud, Service Cloud, Community Cloud, and Apex Programming on Force.com Platform.
Written Triggers in order to process incoming service e-mail requests from customers to automatically create new case records.
Implementation of Salesforce Service Cloud from Business case to operation.
Configured Chatter Answers for the insider team as a part of Service Cloud.
Configured and used the source control tool Git to maintain repositories for various releases
Involved in Setting up Service Cloud (Creating queues, Web-to-case setup, auto-assignment rules, auto response rules, escalation rules).
Created workflow rules and defined related tasks, email alerts, and field updates.
Environment: Agile, Saleforce.com CRM, Admin Functions, Case Management, Aura components, (LWC) Lightning Web Components, Community cloud, Apex, Triggers, Visual Force, Soap UI, Workflow & Approvals, Change Sets, Force.com migration tool, Data Loader.
Amazon.com Seattle, WA Aug 2018 – Sep2019
Salesforce Developer (Lightning)
Responsibilities:
Proposed and developed so many complex solutions which were supposed to handle by customization but solved by configuration.
Developed rest API in the sales force for sending information to other system.
Developed custom lightning component for taking user input.
Involve in Ownership of all technical aspects of Salesforce.com, including development, data migrations, systems integrations, AppExchange products, and custom code
Responsible for developing in Visualforce, Apex, Java, AJAX, and other technologies to build customized solutions that support business requirements and drive key business decisions
Responsible for Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
Seek out ways to utilize SFDC to improve processes and productivity
Supported and enhanced existing Force.com based applications
Conveyed all Business requirements to IT Salesforce.com configuration team
Managed Salesforce users support issues; modifying data, unlocking/resetting passwords, customizing security settings
Followed CI/CD process for deployments using Force.com Migration Tool and Snapshot
Worked on the Security Model of different users.
Collaborate with Project Managers and Developers on scope, solution of each requirement.
Responsible for UAT hand holding and ensuring a delivery of each module on time.
Responsible for providing direct support to users on production issues.
Developed Visual Force pages using standard controllers and custom controllers in combination with controller extensions.
Environment: Saleforce.com, Apex, Visualforce, Data Loader, lightning, Workflow & Approvals, Reports, Service Cloud, Email Services, HTML, Java Script, CSS, Java, SOAP, REST, Web Services, WSDL, ANT, Sandbox, Eclipse IDE Plug-in, SDLC, UAT, Agile, App exchange, AJAX, OTQ, OTR, wave Analytics.
Care N Care INC.., Fortworth, TX (June2017 –July2018)
Salesforce Consultant
Responsibilities:
Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation Rule, upgrade installation.
Leveraged Communities of Salesforce to setup Partner and Customer Portal
Developed APEX Classes and APEX Triggers for various functional needs in the application.
Proficiency in using Sites methods of Salesforce to accomplish several needs of communities.
Implemented Salesforce Lightning Components for a small set of users within the organization
Created many app pages, home pages integrating the custom components for salesforce lightning and salesforce1 mobile sdk. Developed Salesforce.com custom application using Apex, Visual force and AppExchange.
Developed and deployed workflows and approval processes for opportunities and products/ assets management.
Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce mobile sdk platform to make Lightning Application mobile. Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
Hands on experience with Continuous Integration – Continuous Deployment using Visual Studio
Used latest techniques of JavaScript Remoting and Remote Action methods to talk to Angular UI
Expertise in Flattening, parsing and consuming WSDL to integrate Salesforce with other external systems
Implemented Email-to-Case entry and manual case entry.
Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.
Created workflow rules and defined related tasks, email alerts, and field updates
Expertise in Integrating with external systems using SOAP Web Service callouts.
Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.
CVS Caremark, Southborough MA (June 2016-May 2017)
Salesforce Developer
Responsibilities:
Closely worked with Salesforce.com consultants while implementing the solutions for the requirements.
Gathered and documented Business and Functional Requirements (BRD, FRD), User requirements, Use Cases, System Requirement Specs (SRS). Prototyping, Surveys, User Stories, Joint Application Requirement / Design (JAR / JAD) and Brainstorming.
Used SOQL, SOSL queries for Salesforce database.
Worked on Standard objects such as leads, Opportunities, Accounts, Contacts, Campaigns associated with Sales Cloud.
Developed various custom objects, Custom Fields, Formulas, Roll-up Summary fields, Reports, Dashboards, Tabs, Profile, Permission Sets, OWD, Roles & Sharing Rules.
Implemented pick lists, dependent pick lists fields, Relationships, and validation rules.
Created and deployed several reports using force.com platform.
Developed Apex classes, Controller Classes, Apex triggers and API integration for various functional needs in the application.
Apex code to convert lead to a contact and associate the contacts with accounts.
Developed and deployed approval processes for leads conversion, opportunities and products/Assets management.
Implemented the requirements on Sandbox and Force.com IDE plug in during Eclipse and deploying it in production.
Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
Configured Chatter Answers for the insider team as a part of Service Cloud.
Created workflow rules and defined related tasks, email alerts, and field updates.
Environment: Agile, Saleforce.com CRM, Admin Functions, Apex, Triggers, Visual Force, Soap UI, Workflow & Approvals, Change Sets, Force.com migration tool, Data Loader.
Tech Mind Solutions, India (July2013- Aug 2015)
Salesforce Admin/ Developer
Responsibilities:
Worked on customizing various Salesforce.com standard application objects like Campaign, Lead, Account, Contact, Opportunity, Case, and Case Solution.
Designed and Developed Visual Force pages, Custom controller, Controller extensions.
Developed APEX triggers and APEX classes for improving Data quality and overall process automation in Salesforce.com.
Wrote Test classes with 80% of code coverage to support automated Testing.
Created customized web to lead forms with hard coded record types to identify the Sales partner generating the Lead.
Integrated Salesforce with legacy systems using Apex Web services and Force.com callout.
Configured Profiles and Permission set to meet the Information security needs of the organization.
Worked on integration with App-exchange packages like Instant Service Chat, Vertical Response and Eloqua from the App-exchange package.
Created workflows for automated Case routing, Case escalation, alerts and custom coaching plans.
Implemented auto escalation rules, automatic case generation and routing to call center agents.
Configured lookup and master-detail relationships, pick-list, and field dependency on custom objects.
Development work is done using AGILE methodology with strict budget and time lines.
Extensively used export, insert, upsert and update functions in data loader.
Experience in code deployment from Sandbox to Production environment using Eclipse and Change sets.
Environment: Saleforce.com platform, Apex, Visualforce, SOQL, SOSL, Workflow & Approvals, Reports, AppExchange, Custom Objects, Custom Tabs, Windows XP, Sales cloud & Service cloud, Integration, Web Services.
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