Customer Service Representative
Resume:
Amy Tucker
Fayetteville, NC *****
adzyiy@r.postjobfree.com
Work Experience
Tax Reviewer
AmerisourceBergen with Lash Group - Conshohocken, PA October 2022 to February 2023
I was working with Amerisource Bergs . As a fax reviewer. I would get records with DEC and I would go over the data base. Then if everything looks good. I will fax it over. Tax Reviewer
Spectraforce Technologies - Charlotte, NC
October 2022 to February 2023
I worked for Amerisource Berge Account.
Fax Reviewer
I would get DEC and I would make sure everything match with the SOB. Once I feel everything looks good.
I will fax it out to the provider.
Benefits Verification Specialist
Spectraforce Technologies - Jacksonville, FL
November 2021 to December 2022
• Worked from home on a Amerisource Berge account.
• I made out bound calls to insurance companies and pharmacies to determine eligibility/benefits for this certain medication called Benlysta.
• I had to make sure that they had a prior authorization on file and if they did not how do we get one on file, and then see how long it will take to get into the system
• Make sure these patients get there dosage and by doing that is keep the case up to date and keep the notes up to date so the next team knows what is going on with that certain case.
• To summer it all up I was in charge of patients getting there medication called Benlysta it helps with Lupus.
Customer Service Representative
Alorica - Greensboro, NC
February 2020 to March 2021
Worked from home on a Duke energy account. I took inbound calls from customers, I helped them with transferring there lights, disconnection, and gave them extension on there light bill to keep the lights from getting disconnected.
Customer Service Representative
HGS - Fayetteville, NC
October 2019 to February 2020
Texas
HGS is a vendor i work for Humana insurance company. I answer the phones help members pay on there account, go over there insurance benefits, change there address when they move or even if they have a different mailing address, and i change there provider when needed. Customer Service Representative
Taco Bell - Aberdeen, NC
March 2008 to September 2010
Took orders from customers and worked the cahier, and cleaned the lobby and bathrooms Customer Service Representative
Papa John's - Aberdeen, NC
February 2008 to June 2009
Answered phones and took customers orders via phone and walk ins. Did cashier, and made boxes. Cleaned up around my area.
I worked for taco bell at the same time I was working for papa Johns. They where both full time jobs, that is why in 09 I quick papa johns and just worked at taco bell Education
High school diploma in Mathematics
East Aurora High School - Aurora, IL
June 1987 to July 1991
High school diploma in Mathematics
East Aurora High school - Aurora, IL
January 1987 to June 1991
Skills
• Algebra (4 years)
• Math (8 years)
• Word Processing, spreadsheet power point (6 years)
• Typing (7 years)
• English (10+ years)
• Customer service (5 years)
• Customer support (7 years)
• Windows (10+ years)
• Data collection
• Microsoft Windows Server (1 year)
• Citrix
• Help desk
• Research
• Computer skills (8 years)
• Office experience (6 years)
• Organizational skills
• Computer literacy (8 years)
• Phone etiquette (4 years)
• Data entry
• Microsoft Excel (8 years)
• Quicken
• QuickBooks
Assessments
Customer focus & orientation — Highly Proficient
January 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Call center customer service — Completed
February 2021
Applying customer service skills in a call center setting Full results: Completed
Sales skills — Completed
February 2021
Influencing and negotiating with customers
Full results: Completed
Customer focus & orientation — Highly Proficient
January 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Completed
January 2021
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
The reason why there is a big gap in my employment history, because I am also on disability. I found out that I can work as long as it is from home, do to I do not drive.
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