Customer Service Delivery Driver
Resume:
JEREMIAH AMAECHI
adzy85@r.postjobfree.com
Profile
Business Manager with more than 15 years of experience managing sales, marketing, operations, personnel, and merchandising. General manager successful at propelling retail stores to lead revenue spot in district. Experienced manager of teams of up to 40 staff. Collaborative leader driven to develop high-performing teams. Hard working and resourceful with superb sales skills.
Highlights
• Detail-oriented with excellent decision-making and management skills. Strong ability to lead and build relationships.
• Strong ability & proven record of accomplishment to help results-oriented organizations interact with the public.
• Excellent researching skills and extensive relationship skills developed to work with customers, employees, and upper management.
• Quick learner, very coach-able and willing to learn new processes and implement systems to help a strong company’s productivity.
• Proficient in Microsoft Word, Excel, Outlook, PowerPoint, QuickBooks, and basic PC skills required for most tasks.
• Public Relations with Exceptional Presentation and Public speaking skills PROFESSIONAL HISTORY
Residential Sale manager / Levy & Son - Dallas, TX 03/2020- Present
• Sale, Repair and maintenance of HVAC-R heating and cooling systems, commercial and residential units including handling of various Refrigerants and installation various HVAC-R systems.
• Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
• Forecast sales trends and then set goals to increase sales and company profits.
• Manage customer relationships to ensure retention, growth and client satisfaction and develop relationships with the architectural, engineering and design/build community to advance company growth.
• Maintaining book of clients, playing a critical role in the success and development of the sales reps by supporting project fulfillment, monitoring the competitive landscape, and analyzing overall performance metrics.
• Customer relationship management skills using a high-quality CRM. Strategic planning and analysis skills. Proactive lead generation and prospecting skills.
• Meet and greet customers, I spend a portion of my time interacting with customers in person, making them feel comfortable while taking them through the sales process.
Work out financing options for the customer and with our team to meet monthly budget/sales goals. Box Truck Delivery Driver Owner Operator / ASPECT DELIVERY SERVICE 01/2018- 03/2020
• Pick up freight and deliver to designated stops.
• Pallet drops
• Operate a pallet jack to load/unload freight.
• Use Pace delivery app to track and document all deliveries.
• Represent Pace in a professional and courteous manner.
• Perform pre-trip and post-trip inspections.
• Follow Federal Motor Carrier Safety Administration regulations.
• Comply with all traffic laws and Department of Transportation regulations.
• Load, secure and protect product in delivery vehicle and safely transport merchandise without damage.
• Verify product information and accessories to ensure it matches for deliveries.
• Accurately document all vehicle movement on daily route sheets.
• Conduct daily inspection of assigned delivery vehicle to ensure safety and maintenance guidelines are met. General Store Manager / Conn's Home Plus - Dallas, TX 06/2011-01/2018
• Recruit, interview, select, manage, and train a team of customer service representatives and porters.
• Ensure company established customer service standards are achieved.
• Research and resolve invoice discrepancies.
• Responsible for maintaining strict cash control procedures.
• Full oversight of warehouse, inventory control, cycle counts, product merchandising and pricing standards.
• Work closely with store’s management team to set and/or implement and enforce policies and procedures.
• Create store staffing schedules.
• Ensures accuracy and integrity of product shipments.
• Special projects as assigned.
Operations Manager/ Sears- Plano TX 06/2008-06/2011
• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees.
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions.
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends.
• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions.
• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, and shipping.
• Meet or exceed operations labor budget expectations.
• Track vendor pricing, rebates, and service levels
• Review and approve all operational invoices and ensure they are submitted for payment.
• Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. This includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring.
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
• Communicate all operating policies and/or issues at department meetings.
• Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reduce sub-rental expenses. Professional References Available Upon Request
Contact this candidate