Customer Service Relationship Manager

Science, Professional Studies, Business Administration

Bergen Community College •2017

S A L E S

S E N I O R R E L A T I O N S H I P M A N A G E R

S K I L L S

S U M M A R Y

W O R K E X P E R I E N C E

E D U C A T I O N

BRETT PIC

Highly skilled and motivated senior relationship manager with six years of experience in solution based merchant service sales. Responsible for evaluating and recommending payment options based on the business and train clients and staff on payment processing methods. Manage relationships with C-level executives, partner banks and financial institutions, develop plans for lead generation, train staff to generate referrals, and maximize profitability. Worked to expand the company's territory and onboard new business and financial partnerships. Develop and lead a team to meet and exceed sales goals. 201-***-**** adzxb3@r.postjobfree.com

142 West Prospect Street,

Waldwick, NJ 07463

Leadership experience

Expertise of industry

products and applications

Microsoft Office Suite

Employee Onboarding

Lead Generation

SaaS and Solution Sales

Territory expansion

Sales Presentations

Consistently exceed sales goals of 150 accounts per year Drove 600K in account revenue

Manage and monitor a portfolio of 400 clients

Expert knowledge of merchant services industry applications including POS systems, payment gateways, and PCI Compliance

Recruit, develop, and onboard a sales team in the Northern NJ region Manage relationships with partner banks and financial institutions. Coach colleagues on industry knowledge

Expand territory through prospecting of banks and other financial partners. Lead sales presentations for potential business partnerships President's Club Award 2023

Consistently met and exceeded sales goals of over 150 sales per year Implement solutions based sales for credit and debit card processing and payroll Manage relationships with clients through delivery of strong customer service and client retention while maximizing profitability

Expert experience and knowledge of Point of Sales, B2B Sales, Cash Discount, and SaaS Sales Build a trusted relationship with bank partners maintained by collaborating on sales/marketing strategy and leading monthly meetings to enhance collaboration and communication Maintain energy and enthusiasm in a fast-paced environment President's Club Award 2020, 2021, 2022

Lead a team of 25 plus employees

Responsible for all department inventory, product movement, and product ordering for 75% of the store Oversee store operations, staff assignments, and production lists. Produce accurate and thorough management reports

Train and onbaord new employees

Senior Relationship Manager

Relationship Manager

Store Manager

Banc Card of America • 2022 - Present

Banc Card of America • 2019 -2022

Shop Rite in NJ/NY •2014-2019

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