Customer Service Assistant Manager

Lucy Douglas

*** **** ******* ******, ***** Springs, MS USA 662-***-**** *************@*****.***

Summary:

Highly motivated and experienced professional with a strong background in the food service industry. Proven track record of success in leadership roles, ensuring efficient operations and exceptional customer service. Skilled in team management, problem-solving, and multitasking. Seeking a challenging position to utilize my skills and contribute to the success of a dynamic organization.

Experience:

DTS Driver 3 months

- Safely and efficiently transported clients to various locations, ensuring on-time delivery.

- Maintained accurate records of deliveries and performed routine vehicle inspections.

- Collaborated with team members to optimize delivery routes and improve overall efficiency.

Amazon Picker and Packer MEM 6 8 months

- Accurately picked and packed customer orders, meeting strict quality and productivity standards.

- Utilized warehouse management systems to track inventory and maintain organized work areas.

- Collaborated with team members to meet daily targets and ensure timely order fulfillment.

Murphy Assistant Manager Murphy's Convenience Store 4 months

- Assisted in managing daily store operations, including inventory management, cash handling, and customer service.

- Trained and supervised a team of employees, ensuring adherence to company policies and procedures.

- Resolved customer complaints and inquiries, maintaining a high level of customer satisfaction.

Burger King Assistant Manager 3 years

- Oversaw all aspects of restaurant operations, including staff scheduling, inventory control, and food safety compliance.

- Trained and mentored new employees, fostering a positive work environment and promoting teamwork.

- Achieved consistently high customer satisfaction ratings through exceptional service and quality control.

McDonald's Shift Lead 4 years

- Managed shift operations, including cash handling, food preparation, and customer service.

- Led a team of employees, ensuring smooth workflow and efficient service during peak hours.

- Implemented cost-saving measures and streamlined processes, resulting in increased productivity.

Back Yard Burgers Shift Leader 3 years

- Provided excellent customer service, taking and preparing orders to meet customer preferences.

- Maintained cleanliness and organization of the restaurant, ensuring a pleasant dining experience.

- Collaborated with team members to achieve sales targets and promote customer loyalty.

- Adhered to all operation and cash handeling policies.

Education:

High School Diploma Holly Springs High School Holly Springs,MS USA 2006

Skills:

- Strong leadership and team management abilities

- Excellent problem-solving and decision-making skills

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