Data Entry Customer Service
Resume:
Tracey K. Alston
adzoov@r.postjobfree.com • 919-***-****
LinkedIn • Durham, NC 27707
Summary
Dependable and motivated individual with demonstrated expertise in strategically prioritizing and professionally performing tasks within fast-paced settings. Enjoys working and striving for new challenges with unmatched work ethic.
QUALIFICATIONS SUMMARY
Accounting/Finance Assistant
Highly capable of financial analysis, general ledger reconciliation, and bookkeeping.
Expert in claims overpayment recovery, accounts receivables, and data analysis.
Possess keen understanding of accounting and financial principles.
Data Entry Specialist
Proficient in operating diverse data entry terminals and automated systems for recording and validating billing data.
Adept at ensuring strict compliance with standard sequences and coding protocols.
HR Assistant
Talent for providing high-level support on HR operations.
Aptitude for processing payroll with meticulous attention to details and ensuring accurate and efficient payroll operations.
Ability to handle confidential information and maintain compliance with company policies and regulations.
EDUCATION
Bachelor’s degree in Business Administration & Finance
Southern New Hampshire University
New Hampshire
ADDITIONAL EXPERIENCE
Insurance Customer Service, Summers Thompson Lowry
Chapel Hill, NC
Insurance Customer Service / Help Desk / Information Technology, BBT Insurance Service
Durham, NC
EXPERIENCE HIGHLIGHTS
Blue Cross Blue Shield – Durham NC 2014 – Present
Financial Recovery Specialist (2019 – Present)
Maintain data accuracy and financial integrity by processing internal adjustments to complete/correct prior claim transactions. Address all customer queries about accounts receivables promptly by employing various communication channels, including telephone, email, and regular mail. Provide reliable assistance to clients by handling customer service inquiries, including processing Stop-Pay/Reissues and addressing various concerns. Create and supply data analysis by employing essential tools.
Contributed to process optimization by recommending new procedures through analyzation of improvement opportunities.
Ensued timely, effective query resolution while acting as single point of contact for internal and external customer inquiries pertaining to claim overpayment recovery.
Claims Professional (2014 – 2019)
Assured completion of claim forms and documents by conducting thorough reviews. Determined claims coverage by examining company records. Provided support to new employees after claims training by offering answers to questions. Facilitated issue resolution by analyzing and identifying missing information.
Ensured timely payment by calculating and submitting claim amounts.
Promoted accurate and consistent claim processing by adhering to established guidelines and policies.
LabCorp – Durham, NC 2014
Data Entry Operator
Recorded and verified billing information by operating various data entry terminals and automating data systems. Complied with standard sequences and coding protocols to accurately enter and key data while verifying integrity of information to maintain data quality standards. Executed manual processing of OE batches with precision and attention to detail, ensuring smooth flow data.
Reduced billing errors and improved customer satisfaction by resolving complex suspension and billing problems.
Optimized data accuracy and streamlined billing processes by efficiently entering and processing accounts receivable information and laboratory data identification.
IBM/Seterus – Research Triangle Park, NC 2011 – 2014
Call Center Team Agent
Improved customer satisfaction through effective communication with borrowers, addressing account status, payment inquiries, and mortgage-related questions via phone. Managed ~200 calls on daily basis along with successful execution of heavy data entry tasks.
Enhanced overall efficiency and adherence to quality standards by executing process changes and following quality assurance guidelines.
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