Customer Service Representative
Resume:
Joy Carter
Los Angeles, CA *****
adzj4o@r.postjobfree.com
Friendly and efficient Customer Service Representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Customer Service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success, along with being a well-developed communicator.
Work Experience
Customer Service Representative
VXI Global Solutions LLC - Los Angeles, CA
July 2020 to June 2022
Educated customers on special pricing opportunities and company offerings. Consulted with customers to resolve service and billing issues. Assisted customers with making payments or establishing payment plans to bring accounts current. Escalated customer concerns, issues and requirements to supervisors for immediate rectification. Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Answered inbound calls, chats and emails to facilitate customer service. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Food Service Worker
Los Angeles Unified School District, LAUSD - Los Angeles, CA August 2013 to January 2018
Cleaned and sanitized work areas, equipment, utensils, dishes and silverware. Followed all food safety regulations pertaining to sanitation, food handling and storage. Prepared foods depending on menu created by chef for each meal. Kept food storage and preparation equipment in good working order to maximize safety and cost- efficiency of operations.
Carried pans, kettles and trays of food to and from work stations, stove and refrigerator. Gathered ingredients and cleaned and cut food items to prep recipes. Clerical Assistant
Top Tempo Technical Staffing - Los Angeles, CA
January 2011 to July 2011
Kept office records organized and supplies well-stocked for optimal team performance. Answered office phone and emails to schedule appointments, answer questions and document information.
Automated office operations while managing record tracking and data communications. Coordinated company records and resources to assist team members with special projects. Directed clients and guests to correct departments, rooms and staff members. Tax Preparer
Instant Tax - Los Angeles, CA
December 2009 to April 2010
Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
Collected detailed information and required paperwork from clients to complete tax returns. Answered numerous calls per shift to assist with customer questions and concerns. Supplied detailed tax documentation needed to submit accurate corporate and individual returns. Education
Diploma
United Education Institute Huntington Park - Huntington Park, CA January 2002
High School Diploma in Business Administration
Abram Friedman Occupational Center Los Angeles - Los Angeles, CA January 2000
Skills
• Conflict Mediation Multitasking and Prioritization Senior Leadership Support POS Systems and Ordering Platforms
• Customer service
• Front desk
• Communication skills
• Word processing
• Writing skills
• Phone etiquette
• Call center
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