Customer Service Medical Billing

EXPERIENCE AREAS OF EXPERTISE

TECHNICAL SKILLS

EDUCATION

Medical Billing and Coding Certificate

Customer Service

Sales

Interpersonal Skills

CPR Certified

Insurance Verification

HIPPA Laws and Regulations

Accounts Payable

Accounts Receivable

Records

Budget Management

Claim Entry

Payment Posting

Medical Billing & Coding

ICD-9

CPT-10

Medical Terminology

Microsoft Office Suite

People Soft

TABS

HRIS

Epic Systems

JOYCE HALL

Sales & Customer Service Representative

Cell: 443-***-****

Sales Associate Representative

2014 - 2015 Macy's Department Store

Assisted customers and listening to customers’ needs, then giving options and advice on selections.

Adhered to loss prevention and inventory control issues and compliance procedures.

Achieved personal sales goals and being knowledge of promotional events and sales.

Handled all returns courteously and professionally in a timely manner. Ensured fitting rooms were ready for customers by promptly clearing and returning clothing to sales floor.

Developed product knowledge by reading current vendor tags and pamphlets and attended training classes

REFERENCES

Available upon request

Sandra Brown College l 2004

Medical Billing and Coding

Brand Sales Representative

2015 - 2016 Pandora

Provided customer to all customer and continuously and exceeded sales goals. Maintained sales goals by meeting or exceeding the expectations of our store goals.

Processed all transactions (sales, returns, discounts, opening and end of shift procedures).

Prepared daily replenishment orders and ensured that the shops were stocked appropriately.

Trained new team member on Pandora store products and product knowledge. Responsible for selling high quality fine jewelry to airport passengers. Processed all new shipment in a timely manner and assisted with visual merchandising of the store.

Call Center Representative

2016 - 2023 Allconnect

Sell energy in deregulated areas to more than 500,000 customers through Dominion Energy.

Sell appliance service plans to customers through Consumers Energy. Assist customers with the transfer and/or new connection of telephone service, cable, satellite, internet and many more.

Effectively execute the entire sales process from open to close Email: adzik4@r.postjobfree.com

Present Kaiser Permanente

Member Services Representative

Answering phone calls and written questions, concerns, and complaints regarding membership.

Providing information on membership fees, policies, processes, benefits, products, and services.

Actively listening to members and identifying their needs. Recommending and cross-selling products and services to members and potential members.

Investigating and resolving or escalating membership and payment issues. Assessing member eligibility and processing payments, applications, and requests. Documenting all inquiries and maintaining accurate membership records.

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