Customer Service Mechanical Engineer

Richard Castillo

Skilled Mechanical Engineer, Automotive technician

Address Barrio Loma Verde, contiguo a

Repuestos Flores, BILWI Puerto Cabeza, NI,

71000

Cell Phone +505-***-***-**

E-mail **************************@*****.***

Skype ID https://join.skype.com/invite/h51YCzAkWapt I am a specialist in the area of automobile mechanics and a lover of customer service. With extensive knowledge in both areas and completed studies in these two areas of mechanics and customer service. I have worked at various mechanic workshops and gained a lot of experience in laps of ten years; I have worked in the restoration and repairing of car parts including all models and brands. Professional bartender with 2 years of experience at busy bars and pubs in Nicaragua. In addition, I have worked for various restaurants as Bartender Looking to leverage a friendly attitude with the best and quick customer service. As served in bar and restaurant, patrons ordered drinks, including beer, wine, liquors, and mixed beverages.

Kept the bar area safe, clean, and well-stocked throughout each working shift. Rang up customers on the Mixway POS system and the accompanying credit card reader as Part of the daily task I had at the same time Increased bar revenue. Technical Profile

• Bilingual: Spanish (Native Language), English and Miskito (as a second language).

• Translate Miskito, Spanish and English.

• Effective technical skills

• The ability to work under preassure

• Problem-Solving skill

• Creativity

• Interpersonal Skills

• Team-working skill

• Industry-specific technical knowledge

• Leadership

• Professionalism

• Organizational and planning.

• Communication.

• Excellent motivation Skills in teamwork

• How to deal with people from different background

• Do Community Services

• How to manage Conflicts

• Work with kids, teenagers and adults

• Music Skills, Guitar, Swim and Sports, Campaign/Living out in the Woods /Remote Areas & Conditions and Farming Works.

Competencies

Technical Computing (Puerto Cabezas, INATEC) Completed Computing course at the Technical National Institute (Instituto Nacional Tecnologico INATEC) 2011-2012 English as a second language (Puerto Cabezas, INATEC) Completed intensive English course at the Technical National Institute (Instituto Nacional Tecnologico INATEC) 2012-2013 Mural Painting Workshop and Other Social Workshops. (UNFPA, Murales RAAS, Jóvenes de las CaMAJ, Bluefields Indian & Caribbean University, Casa Municipal de Adolescentes y Jóvenes, Acción Médica Cristiana, Youth Fellowship of Moravian Church, Club de Adolescentes del MINSA)

Training about natural disasters through an ONG- COMUPRED As a teacher I participated in many types of Activities and Workshops with young and Teens in the municipality of Puerto Cabezas-RAAN, These Workshops were directed by multiple International and National Organization, Corporations, Institutions. Work History

2023 –

Current

Crew Member at Princess Cruise Lines

• Princess Cruise Lines, Florida USA, UK & Europe

• Richard is a hard worker with a good caring personality. He has a good personal knowledge of all the

Chemicals and always follows the correct procedure of using it, He has been consistently proactive,

supportive, and keen to assist and support for our team and the whole Galley Department when needed.

He takes good care of all the company’s equipment and monitor’s all cleaning equipment’s with care to

prevent damage. He reports immediately any equipment defects to his supervisor on timely period. He has

been doing well and showing the right attitude to progress, he is disembarking on medical grounds. We wish him all the best in the future endeavors. 2017 – 2023 Automotive technician, Mechanical Engineer with experience Taller y Transporte Carvajal, Taller y Transporte Flores, Puerto Cabezas, NI

• I have worked at various mechanic/cars workshops and gained a lot of experience in laps of 8 years; I have worked in the restoration and repairing of car parts including all models and brands.

• Specialist in the area of automobile mechanics repairing with extensive knowledge

• Diagnostics

• Troubleshooting

• Various categories Driver licensees (Medium-sized vehicles, Large vehicles, Minibuses, Buse and Other Categories)

• Build and assemble machines or mechanical components according to requirements

• Inspect machines, engines, transmissions etc. and run diagnostic tests to discover functionality issues

• Conduct repairs aiming for maximum reliability

• Troubleshoot reported problems and resolve them in a timely manner

• Perform thorough maintenance on machinery, equipment and systems

• Clean and apply lubricants to machinery components

• Replenish fluids and components of engines and machinery

• Provide consultation on correct maintenance and preventative measures to machine or vehicle users

• Undertake other duties as assigned (e.g. repair of hydraulic systems, painting vehicles

• etc.)

• Keep logs of work and report on issues

2016 - 2018 Teacher and School inspector

Anglican School (TAKASHI) Puerto Cabezas, NI

• Worked as a high school teacher and school inspector at the Anglican and

(TAKASHI) school in Puerto Cabezas, Bilwi. -2016-2018

• As a teacher, I used to prepare and plan lesson and educating students at all levels, assigning homework, grading tests, and documenting progress.

• Planning and preparing lessons

• Encouraging student participation

• Researching and developing new teaching materials

• Research and implementing new teaching methods

• Marking student work and recording performance

• Setting assessments and overseeing examinations

• Providing learners with one-to-one support

• Open days or other events

• Communicating effectively with other teachers and educational organizations

• Administrative tasks

Feb 2013 -

Feb 2015

Bartender

Bar and Restaurant “El Bohemio”, Puerto Cabezas, NI

• I worked at various local Bars and Restaurants as Bartender. Bar (El Bohemio) in 2013 as bartender preparing alcoholic and nonalcoholic drinks according to the customer needs and recommended specials. Consistently provided prompt service, provided positive customer experience by interacting with patrons and delivering excellent customer relations, maintaining a positive and professional relationship. Used to establish rapport with the guest, cater to all request and resolve service issues in a timely manner.

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

• Served high customer volumes during special events, nights and weekends. 2005 - 2008 Translator and Interpreter

7th day Adventist Church-Fracias Sirpi, Tasba Raya, Puerto Cabezas, Nicaragua

• I had my first work experience as a Translator, translating for various American brigades and organizations in the Francia Sirpi, Tasba Raya indigenous villages (English, Spanish, and Miskito) from 2005 to 2008 .

• As a translator for the 7th day Adventist Church I used to carry out translations for US doctors and nurses who came down to Nicaragua to help Miskito Indigenous People from the Sector of Tasba Raya, Rio Coco-RAAN, who were affected by hurricane Mitch and also people who did not have any resources of any kind. We were carrying out medical Consultations and Building New Houses for the affected people.

• OTHER ACTIVITIES:

• As a teacher I participated in many types of Activities and Workshops with young and Teens in the municipality of Puerto Cabezas-RAAN, These Workshops were directed by multiple International and National Organization, Corporations, Institutions.

Education

Feb 2000 -

Nov 2005

Feb 2011 -

Nov 2012

Feb 2012 -

Nov 2013

Mar 2014 -

Oct 2016

High School

Anglican School (TAKASHI) Puerto Cabezas, RAAN

Instituto Nacional Sabatino Ibandio Solano Francis - Waspam Rio Coco, RAAN Computing Course clases

Instituto Nacional Tecnologico INATEC, Bilwi Puerto Cabezas, RAAN Advance English Course clases

Instituto Nacional Tecnologico INATEC, Bilwi Puerto Cabezas, RAAN College: Business Administration

Universidad de las Regiones Autónomas de la Costa Caribe Nicaragüense

(URACCAN)

Languages

Spanish

English

Miskitu

Additional Information

References

• Harold Gustavo Dixson, General Director of the Anglican School, Bilwi Puerto Cabezas

• Johaira Escobar Montenegro, General Director of the TAKASHI School, Bilwi Puerto Cabezas

• Mark Rivera Lacayo, General Director of the Alfa and Omega School, Bilwi Puerto Cabezas

• Davi Mack, Lieutenant, Nurse Corp. Hospital Ship USNS COMFORT (T-AH 20)

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