Epic Ambulatory Application Analyst
Resume:
Carol Devlin
*****.******@*********.***
SUMMARY: An accomplished Epic Senior Software Analyst with healthcare information technology expertise and achievements. Completed 10 Community Connect projects and 20 brand new installations. Skilled project manager and trainer in finance and healthcare technology including standards and government initiatives. Specialized experience in front-end development, gathering business requirements, QA testing, debugging and execution through all stages of implementation cycles for customer projects that have reduced operational cost and improved efficiencies. Excellent technical support skills. Skilled in database management and data extraction, reporting and analytics. I am self-directed and motivated with a passion for complex technology and able to lead and problem-solve through any implementation. While managing, motivating and mentoring team members, I would like to contribute my analytical and communication skills in a collaborative environment to help grow the company.
KEY SKILLS
Data Testing Expertise for Improved Processes
Communicator, Oral & Written
Adaptable Team Player
Root Cause Analysis
Tableau 10
Jira
Full Cycle Software Implementation
Java
Mentor & Trainer
Project Management
Organized & Detailed
Quality Assurance Testing
SQL
Peoplesoft, Integral and Indus payroll systems
Technical Support
HTML, CSS
KEY ACHIEVEMENTS
Led the build and analytical processes for implementation of the State of New York's Delivery System Reform Incentive Payment Program, a financial incentive-based program, that increased the hospital's revenue and improved follow-up care for "at risk" patients.
Mentored 13 new analysts in various positions which increased productivity and their independent contributions within 3 months.
Project managed a key wound module that led to increased revenue by reconfiguring and preventing the loss of revenue.
Automated billing charges for 45 procedure-based tools leading to improved billing accuracy and increased revenue.
Single handedly installed a bi-directional lab interface thought to require advanced technical expertise, I was able to automate the patient data and test results saving operational costs and improving patient service.
CONTRACT PROJECT EXPERIENCE
Ballad Health, Johnson City, Tennessee May 2023 – Sept 2023 Epic Ambulatory Analyst – Community Connect (On Hold till July 2024)
Participated in discovery discussions
Prepared to begin non-Beaker lab implementation to Orchard Labs
Prepared to begin non-Radiant implementation to Aspyra
In process of building Profiles, Dep, In basket Pools
Preparing to build specialty clinic workflows
FQHC. Created FQHC navigators and specialty FQHC specific questionnaires;
for rural, behavioral health, OB and indigent patients in Tennessee and Virginia.
Worked Lab Workqueue errors.
Assisted with incident ticket resolution
Participated in on call rotation
Houston Methodist, Houston, Texas Jan 2022 – May 2023
Epic Ambulatory Analyst – Community Connect
Participated in discovery discussions
Assisted with non-Beaker lab implementation to Orchard Labs
Assisted with non-Radiant implementation to Fuji RIS/CardioServer
Performed MRT Testing for Lab and Rad systems.
Built MyChart
Completed TDR for 9 clinic medical office building
Nemours Children’s Health, Jacksonville, FL Nov 2021 – Dec 2021
Epic Ambulatory Analyst
Problem resolution for incidents
Completed optimization projects
Created patient entered questionnaires and form type questionnaires
Created BPAs
Updated SmartForms
Update Order Transmittal Rule
Resolved printer and destination mapping issues
Baptist Health, Little Rock, AR March 2021 – Sept 2021
Epic Ambulatory Analyst
Problem resolution for incidents tickets
Worked on a backlog enhancement requests
Performed Nova Notes research and build for May 2021 upgrade
On call for management of incident tickets and resolution
Proc Doc build
Data Courier lead
Gold Star review and build
Assisted with new analyst training
LCMC Health, New Orleans, LA March 2020 - May 2021
Epic Ambulatory Software Analyst/Builder - Community Connect Consultant
Performed technical dress rehearsals.
Responsible for workstation/printer mapping.
Performed clinical workflow and charge capture validation
Provided go-live support
Responsible for content build
Responsible for building profiles and department records
BCA setup.
Lot Manager setup.
Used ServiceNow for ticket management.
Worked with and cleaned up Radar dashboards.
Results Routing
Set up order transmittal and printer mapping
Setup MyChart for each dept and created patient entered questionnaires.
Problem resolution for incident tickets.
Baptist Health Arkansas, Little Rock, AR Sept 2019 - Dec 2019
Epic Ambulatory Software Analyst/Builder, SmartForm Optimization - Consultant
Provided analytical and troubleshooting support and problem resolution
Implemented Care Companion
Performed clean up on HPI, RSV and EXM mapping
Provided upgrade support.
SmartForm and Proc Doc build.
Created reports using reporting tools for data extraction and data validation.
Alameda Health System, San Leandro, CA Aug 2018 - Sept 2019
Epic Ambulatory Software/Application Analyst/Builder, New Implementation
Performed technical dress rehearsal.
Performed charge capture validation
Collected business requirements and translated into software specifications.
Built and tested Best Practice Alerts.
Performed in depth analysis of workflows, data analysis, reports and other technical issues.
Data Courier lead for Ambulatory team.
Participated in project planning, system and workflow analysis with leadership and stakeholders to streamline workflows which led to improved patient charting and patient care.
Created SmartForms for Urology, Breast Surgery, Wound Care, OB/GYN, Gastrology, ENT
Knowledgeable in database structures pertaining to Epic.
Mentored and trained 6 new analysts which were independently productive within 3 months.
Created test scripts and performed integrated and regression QA testing using Jira for identifying bugs and workflow problems.
Collaborated with scheduling, billing and inpatient teams
Created workflow and change control documentation
Created reports utilizing reporting tools for data extraction and data validation and track KPIs
Created dashboards and other reporting tools for end users to track metrics and run reports
Saint Francis Medical Center, Cape Girardeau, MO Jan 2018 – June 2018
Epic Ambulatory Software/Application Analyst/Builder, SmartForm Optimization - Consultant 2017/2018 Upgrade
Collaborated with stakeholders for restructuring charting tools to improve workflows, rate of billing and revenue.
Managed software upgrades, fixed bugs and implemented new features that improved clinic reports and stats for state reporting.
Updated procedure documentation tools for improved billing accuracy and increased revenue.
Created reports utilizing reporting tools for data extraction and data validation
Optimized SmartForms
Baptist Health Arkansas, Little Rock, AR May 2017 – Dec 2017
Epic Ambulatory Software Analyst/Builder, SmartForm Optimization - Consultant
Optimized 50+ SmartForms
Mentored two new analysts which enabled productivity within 3 months.
Collaborated with stake holders to identify workflow and tools that saved time and operational costs.
Project managed a double version upgrade and completed the project ahead of the go-live date.
Created and optimized procedure documentation tools which led to accurate billing and increased revenue.
Created reports utilizing reporting tools for data extraction and data validation.
Mount Sinai, New York, NY Dec 2016 – Dec 2017
Epic Ambulatory Software Analyst/Builder -- New York - Consultant
State DSRIP Project (Delivery System Reform Incentive Payment Program - DSRIP)
Led the build and analytical processes for implementation of the State of New York Delivery System Reform Incentive Payment Program which is a financial incentive based program that increased revenue and improved follow up care for "at risk" patients.
Participated in the change control process for implementing software corrections.
Analyzed and corrected discrete data specs passed to the Health Information Exchange interface to insure that correct data was being passed through the interface.
Created complex Best Practice Alerts to alert providers when they have an at risk patient for certain conditions and to take action.
Created dashboards and other reporting tools for end users to track metrics and run reports
Houston Methodist, Houston, TX Oct 2015 – Dec 2016
Epic Ambulatory Software/Application Analyst/Builder - Consultant
Collaborated with leadership and cross-functional teams and stakeholders to create a project plan for new electronic medical record.
Performed current state and future state analysis
Streamlined workflows and generated new efficiencies for patient care.
Provided go-live support
Performed technical dress rehearsals.
Assisted with the implementation and testing of Meaningful Use and Best Practice Alerts.
Created new tools and optimized existing tools to improve billing and revenue.
Performed integrated and regression testing to identify and repair system bugs prior to go-live.
Implemented mandatory government healthcare initiatives and reporting to the government.
Mentored 5 new analysts enabling them to be productive team members within 3 months.
Performed imports and exports for the purpose of analyzing data and mass update of records
Created reports utilizing reporting tools for data extraction and data validation and to track KPIs
Created dashboards and other reporting tools for end users to track metrics and run reports
Asante Health System, Medford, OR Jul 2015 – Sep 2015
Epic Ambulatory Software/Application Analyst/Builder--Community Connect Consultant
Project managed the implementation of electronic medical record to 3 independent group practices
Identified user security levels and assisted with the Security/Provisioning of security templates to users
Edward Hospital, Naperville, IL Mar 2015 - Jun 2015
Epic Ambulatory Software/Application Analyst/Builder - Community Connect Consultant
Responsible for the build of six independent group practices
Performed gap analysis between legacy electronic medical software and new electronic medical software to streamline workflows for improved efficiency.
Configured security templates and sub-templates for end users.
Identified areas of improvement in billing which led to increased revenue.
Participated in the training of over 100 users.
Created reports utilizing reporting tools for data extraction and data validation and tracking KPIs
John Muir Hospital, Walnut Creek, CA Oct 2014 – Mar 2015
Epic Ambulatory Software/Application Analyst/Builder-Community Connect
Responsible for the build and configuration of electronic medical software application and tools for 10 independent group practices.
Configured security templates and sub-templates for users.
Made recommendations to improve workflow which led to increased efficiency within the clinic
Configured tools to assist with charting workflows quickly and efficiently.
Participated in the training of over 100 users.
Created reports utilizing reporting tools for data extraction and data validation and to track KPIs
Lucile Packard Children’s Hospital, Palo Alto, CA July 2014 – Oct 2014
Software/Application Analyst/Builder - Consultant
Responsible for the build and configuration of the electronic medical software
Participated in integrated and regression testing using scripts that I had created resulting in identifying and fixing bugs
Responsible for training the new users.
University of Washington, Seattle, WA Jan 2014 - June 2014
Software/Application Analyst/Builder - Community Connect - Consultant
Responsible for the build and implementation of four independent group practices
Streamlined the standard workflows which increased productivity and efficiency within the clinic.
Trained over 100 new users on the new electronic medical record.
Participated in the change control process for implementing software corrections.
Cadence Health (Central Dupage Hospital), Carol Stream, IL Sept 2013 – Nov 2013
Software/Application Analyst/Builder - Community Connect Consultant
Responsible for the build and implementation of new electronic medical software for four independent group practices
Provided installation and hardware support for workstations and printers.
Created training curriculum and trained new users.
Sutter Health Systems, Oakland, CA Feb 2013 - Aug 2013
Epic Ambulatory Software/Application Analyst/Builder - Consultant
Responsible for software upgrades and new projects
Performed new version training for users.
Participated in problem solving of issues and optimization requests.
Queens Medical Center, Honolulu, Hawaii Jan 2012 - Jan 2013
Epic Ambulatory Software Analyst/Builder - Community Connect Consultant
Responsible for the build and configuration of EMR roll out to three independent group practices.
Performed a gap analysis of the existing workflows in order to incorporate in to the new EMR, trained new users on the new electronic medical record system and configured new workstations and printers.
Created dashboards and other reporting tools for end users to track metrics and run reports
Created reports utilizing reporting tools for data extraction and data validation and track KPIs.
Community Medical Center, Fresno, CA Aug 2012 - Dec 2012
Epic Ambulatory Software/Application Analyst/Builder - Community Connect Consultant
Responsible for the build for all the independent group practices
Performed workflow analysis and created a build plan to incorporate into new EMR.
Participated in the change control process for implementing software corrections.
Identified user security levels and assisted with the Security/Provisioning of security templates to users.
Kaiser Permanente, Pleasanton, CA Sep 2004 – Aug 2011
Solution Consulting Lead
Facilitated Systems Integration for a streamlined fulfillment process and improved user interface
Instrumental in collecting and organizing data needed to create a service catalog established service levels, contained costs.
Kaiser Permanente, Pleasanton, CA
Senior Systems Engineer, Pleasanton, CA Aug 2008 – Apr 2009
Maintained Epic environments and Cache databases by implementing periodic upgrades
Provided troubleshooting, root cause analysis, and problem resolution.
Responsible for installing, maintaining and configuring Epic software database updates and patches.
Created reports utilizing reporting tools for data extraction and data validation and track KPIs.
Kaiser Permanente, Pleasanton, CA
Epic Ambulatory Lead Senior Application Analyst/Builder, Oakland, CA Sep 2004 – Aug 2008
Built and implemented Epic HealthConnect system.
Performed in depth analysis of workflows, data collections, report details and other technical issues.
Interviewed, mentored and managed 10 support analysts on troubleshooting methodologies and documentation
Identified user security levels and assisted with the Security/Provisioning of security templates to users
Created dashboards and other reporting tools for end users to track metrics and run reports
Created reports utilizing reporting tools for data extraction and data validation and track KPIs.
EDUCATION
Brigham Young University, Provo, Utah
Bachelor of Science, Financial Planning & Counseling
CERTIFICATIONS:
Six Sigma Green Belt 2011
ITIL V3 Fundamentals 2011
Epic Ambulatory and Order Transmittal Certified in 2004, with NVT 2021
Epic Security Proficient 2014
Epic Community Connect Training in 2011
Certificate, Northern Illinois University, Marketing Planning Seminar
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