Customer Service Care

MARIAH OGDEN

**** ******* ***** ** *** *** H Macon, GA 31220 · 770-***-****

adze3p@r.postjobfree.com ·

Optimistic customer service specialist seeking role with customer care. Desires position that utilizes nine years’ experience and strength in building long-term job focus. Created and implemented a customer service experience at Avis Budget Group increasing satisfaction by 20% in 18 months.

EXPERIENCE

AUGUST 2021 – PRESENT

RENTAL AGENT, avis budget group

Greeting customers as they arrive

Explaining the rental and paperwork process

Upselling insurance and mileage packages

Answering customer questions and concerns

Assisting customers who have an issue or emergency with their rental vehicle

Updating the rental car inventory when a customer rents or returns a car

Handling paperwork

Collecting payments

Taking phone calls

Checking the condition of the car before giving it to the customer

Creating car rental reservations

Making recommendations/upselling services

Maintaining communication with customers on all rental matters

Establishing and maintaining client, supplier, and colleague relationships

Raising and closing bookings in line with company procedure

EDUCATION

MAY 2009

TECHNICAL DIPLOMA, union grove high school

3.0 GPA, TYPING 40WPM, FRENCH, SPAINISH AND PHYSICAL EDUCATION

JULY 2016

BUSINESS ADMINISTRATION, CENTRAL GEORGIA TECHNICAL COLLEGE

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