Customer Service Sales Manger, Dispatcher

Dale Parker

**** ******* ******, ********, **** 43211

**************@*****.*** « 614-***-****

Profile and Objective

Professional with diverse experience in hospitality, tourism and furniture sales seeks long

term opportunity to contribute to company success. Offers a proven track record of top performance

as an individual contributor and team leader, and an ability to convert cold and warm leads into

profitable long-term business relationships

Recent Employment Experience

Furniture Sales Specialist, 2014 - 2019

Connell’s Furniture, Newark, OH

© Quickly and discreetly qualified clients to understand their goals and budget expectations

@ Assisted customers with financing options; ran credit checks, designed payment plans and

negotiated cash discounts

@ Maintained product knowledge by meeting with supplier representatives i

@ Achieved nearly 200% to quota during first month and exceeded quota every month during

tenure

@ Recognized by management for ability to upsell high-margin fabric protection plans

Exit Sales Manager, 2009 - 2014

Sunshine Vacations, Dublin, OH

@ Served as final point of contact for customers who had decided not to purchase standard

vacation plans with sales consultants

@ Met briefly with sales consultants to understand client objections and resistance points

@ Successfully closed 75% of those clients by offering special incentives and customizing

payment plans

Account Executive, 2008 - 2009

Bridgestreet Worldwide, Columbus, OH

@ Conducted extensive research on area companies and placed cold calls to offer competitive

long-term stay options

@ Grew revenue in book of business by 25% during tenure and consistently earned

performance bonuses

Sales Manager, 2006 - 2008

Hilton Columbus / Easton, Columbus, OH

@ Offered site tours to potential corporate clients and negotiated volume-based.rate structures

: @ Achieved significant growth in corporate contracts by researching and targeting mid-tier

_ Corporations without national hotel contracts

3

:

Director of Sales, 2003 - 2006

A ne isuites, Dublin, OH

‘ ) Managed sales department and front office; negotiated all client contracts

- ) Created and executed sales and marketing plans which led to a 60% increase in corporate

account revenue over a three-year period

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