Customer Service Business Development
Resume:
Yesennia Hernandez
adzbxg@r.postjobfree.com
Goal
Experienced Recruiter and Placement Manager with over ten years’ experience. Bring proven abilities to oversee, motivate and counsel candidates while determining suitable job placements. Seeking a customer service position with room for growth, where my attributes, including strong work ethic, keen ability to multi-task, and relate to individuals from all social classes, will be utilized.
Highlights
• Bilingual English/Spanish
• Relationship/team building
• Microsoft Office Skilled
• Strong verbal communication and social skills
• Conflict resolution
• Collaborator
• Strong closing and people skills
• Perform well in high demand, demanding environment
• ATS experience
• HR skills
Experience
BBSI June 2022- Present
Client Service Manager
As a CSM, I preform on all level of Staffing, Recruitment, and business development. This includes full circle recruitment, business development- all levels of client and prospective client relationships, worked on direct hire, temp and special project staffing, and temp-to hire opportunities. Calavo Growers Inc. May 2021- June 2022
Senior Recruiter
Work along side Talent Management team with full circle inhouse recruitment. Sourcing through ATS, indeed, and various other recruiting platforms.
Elwood Tradesmen/Elwood Staffing March 2018- May 2021 Branch Manager
Specializing in construction trades, manufacturing and light industrial. Promoted from Sr Trades Recruiter to Branch Manager.
• Screening resumes
• Performing in-person and phone interviews with candidates
• Performing all associate reference and background checks
• Coordinating interviews with the client staff as needed
• Maintaining relationships with both internal and external clients to ensure staffing goals are achieved
• Staying current on the company’s organization structure, personnel policy, and federal and state laws regarding employment practices, including OSHA laws and safety
• Completing timely reports on employment activity to management team
• Weekly payroll
• ATS
Employbridge July 2014- March 2018
Payroll Manager
Assisted Recruiting managers with the recruitment of office personnel from March 2015- April 2016. After, I was promoted to the payroll role overseeing several offices throughout the USA with associate payroll and client billing. Public Outreach/ San Diego Zoo July 2013- July 2014 Canvasser/Fundraiser for The Wildlife Conservation Inst. Informed guests/members about Wildlife Conservancy while soliciting donations and distribute information on cause. Combined customer service and listening skills with marketing knowledge to motivate people to support the cause.
Career Strategies Inc. Sept. 2009 – June 2012
Recruiter and Placement Manager
Trained, coached, and mentored employees to ensure loyalty and reduce turnover, defined strategy and business plan for the industry of Property Management. Conducted interviews and hiring of all candidates and as a result oversaw 100+ employees. Utilized general office skills; filing, email, correspondence, backgrounds, readied payroll for accounting, took office inventory monthly and submitted request to corporate office; business building by outside sales and 30+ cold calls daily, client follow- up to ensure business match with candidates.
Innovative Staffing Solutions Dec. 2002- May 2009
Staffing Manager and Coordinator
Functioned as both managerial and support staff towards my last 6 months with the company. Screened all applicants and set schedule for interviews; processed all employee payroll, took all job orders, all administrative and general office duties, utilized extreme phone etiquette, facilitated all new hire training and orientations, outside sales through client visits, administered all employee files,and partook in company industry events as needed. References Available upon Request
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