Front Office Customer Service

Profile

Professional Experience

Ali Raza S/O Haroon Aslam

Asst. Front Office Manager

adz9u7@r.postjobfree.com 923********* H.NO 164 Cliffden Road Murree Hills, District Rawalpindi Pakistan. 01/08/1983 Pakistani Married Rawalpindi https://www.linkedin.com/in/ali-raza-02b82697 To work as Manager Front Office with multinational diversified hospitality company and a great team, where my experience will be used in providing excellent customer service and provide leadership to Front Office operations and administration towards the contribution of joint success. Creative, goal-oriented person with solid hospitality and customer service experience highly organized with the ability to manage multiple groups check in /check outs and meeting the deadlines. A strong work ethic combined with a commitment to excellence in all projects undertaken. A team leader with strong coordination.

Excellent leadership skills and abilities to coach, motivate, counsel, and discipline. Proficient with computer keyboard, switchboard, and handling administration

Ability to communicate in clear and succinct English language Strong knowledge of safety rules and regulations.

Asst Front Office Manager (HOD), Cecil Murree by Pearl Continental Pre-Opening Team recruiting, Training and development of staff. Monitoring employee performance and conducting regular evaluations to help improve customer service.

07/2022 – present

Murree, Pakistan

Duty Manager, Falettis Grand Hotel Murree

The Duty Manager provides day to day supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager or Asst. FOM in accordance with the objectives, performance and quality standards established by the Hotel. 11/2021 – 06/2022

Murree, Pakistan

Asst. Front Office Manager (HOD), Somewhere Hotel Apartment Deira Team recruitment, Training and development of staff. Monitoring employee performance and conducting regular evaluations to help improve customer services. Monitoring and reporting guest feedback and maintaining high standards to be the frequent choice for our guests. 09/2018 – 11/2020

Dubai, UAE

Pre-opening Certificate Gwadar PC Pre-Opening Certificate Falettis Grand Hotel Murree Pre-Opening Certificate Hotel One Cecil Murree

Dubai way service culture training 2019 ((Dubai Collage of Tourism) Fire and safety training 2019 (Dubai Civil Defense) Service Excellence Certificate (Starwood Hotel & Resorts) Asst. Night Manager, Golden Tulip Al Barsha

Professional employee who has responsibility for all the hotel operations during the night. Night managers must assist the front office manager in all areas of the department, including managing front desk staff.

06/2016 – 08/2018

Dubai, UAE

Supervisor Front Office, Sheraton Hotel & Resorts

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. 06/2010 – 01/2015

Riyadh, Saudi Arabia

Guest Service Agent, Sheraton Hotel & Towers

Performing Guest check in and checkout while making sure he has no issues during his stay, or all of his issues were taken care of. Maintaining a high balance recovery of payments and always keeping the highest level of guest satisfaction. 02/2008 – 02/2010

Riyadh, Saudi Arabia

Communication

Written and Verbal

Multi PMS Handler

Ultra -Munshi 10-IDS- Opera -Fidelio- Oracle- Fox Pro Problem Solving

the ability to identify problems, brainstorm and analyze answers, and implement the best solutions.

Pre-Opening Team

Hiring, Training and Coaching for 3 Hotels

Effective Listener

showing that you are listening and interested and

providing feedback.

Arabic

Work Related

Urdu

Communication and Writing

English

Communication and Writing

Certificates

Languages

Skills

Courses

Awards

References

Event Management, Stage Decor, Menu Preparation,

Service Provider, third-party or outsourced supplier. 2014 Worldwide Code of Business Conduct and Ethics Introduction To The Welcome (Front Office) Foundation, Welcome and Farewell (Front Office ) Ambassador Service eLearning Experience

First Concern Course

Brand Cultural Training (Sheraton Riyadh Hotel & Towers) Reservation Cross Check Web Based Training Course

American Express Purchasing Credit Card Policy Acknowledgement 2012 Achieved 5 green bars from mystery guest in 2014, Starwood Hotel & Resorts Double promotion from Shift Leader to Asst. Night Manager 2018, Golden Tulip Hotel Dubai, UAE Double Promotion from Shift In- charge to Asst. FOM, Somewhere Hotel Apartment Deira, Dubai, UAE. Hayder Niazi, EAM, Cecil Murree by Pearl Continental. Syed Ali Zeeshan Gardezi, Hotel Manager, Hotel One Cecil Murree Syed Rizwan Bukhari, General Manager, Falettis Grand Hotel Murree Projects

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