Customer Service Data Entry

CRAIG A. TOURTELOTTE

* ********* **, ***** *******, ME 03908

***********@*****.***

Cell: 207-***-****

To make use of my interpersonal skills to achieve company goals, that focuses on sales, customer satisfaction and customer service.

KEY SKILLS AND COMPETENCE

Salesforce CRM

Detail oriented

Great multitasking skills

Organized

Data analysis

Excellent interpersonal skills

Goal oriented

Excellent customer service and sales skills

Establishing building and maintaining client relationships

Proficient in Microsoft, Excel and data entry

Quality assurance and compliance

Coaching and mentoring

WORK HISTORY

Electronic Assembly / Soldering / Quality Control January 2023 - September 2023

Agility Manufacturing Inc. 279 Locust St, Dover, NH 03820

Ensure proper installation and soldering of electrical components and wires onto PCB according to client specifications and IPC-610 assembly guidelines

Taking precise measurements to ensure components fit perfectly and are oriented properly

Reading electronic schematics and understanding instructions and following established procedures

Maintain quality control until each job is completed

ISO9001: 2015 certified

Construction / Handyman August 2019 - January 2023

Perfecto Projects 5 Elizabeth Rd South Berwick Maine 03908

New Construction

Remodeling

Demolition

Basement and attic cleanouts

Painting

Powerwashing

Sales Agent (Independent Contractor) March 2010 – August 2019

Stewart Response Group 482 Congress St Ste 100, Portland, ME 04101

Sell Health and Wellness Products

Liaison with customer on behalf of clients

Dealing with customers Complaint/issues that may arises

Following up on customer satisfaction

Explain benefits of products to potential and existing customers

Guide clients in selecting products to best suit their needs

Suggesting modifications for existing clients

Relationship Manager June 2005- February 2010

Heartland Payment Systems 90 Nassau St, Princeton, NJ 08542

Consultative outside sales professional responsible for driving revenue and growth and bringing in net new business from prospects

Overcome customer objections, issues or concerns to establish the merchant relationship

Set Appointments with business owners to educate them about Heartland’s payment processing payroll and /or financial business solutions

Prospect over the phone, face-to-face, through networks and by building referral partnerships

Have full understanding of all hardware, software, services, and reporting offered by Heartland, and effectively communicate this information to prospects and clients

Prospect and close sales on new merchant accounts consistently every month

Maintain and provide customer service to all clients in my portfolio

Market additional Heartland software and financial technology products according to merchants business needs

EDUCATION

Lincoln Academy - Newcastle, Maine 1984-1989

UMA- Augusta, Maine 2012 -

Certifications – Networking Essentials, IPC-A-610 Acceptability of Electronic Assemblies, ISO9000 and ISO9001

References:

Julite Gordon 865-***-****

Kathleen Stanczyc 603-***-****

Ray Pape 207-***-****

Contact this candidate