Customer Service, Administrator, housekeeper

MAUREEN C. EKEDUM

*** ****** ****** ****** **, B1N2W4 782-***-**** adz8x6@r.postjobfree.com

Professional Summary

Astute customer service professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and a true team player. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Excellent customer service skill

Critical thinking and Time management skills

Excellent organizational skill

Strong attention to details

Active listener and Empathy

Flexibility and Problem-solver

Customer Focused approach and Detail-oriented

Client relationships and Effective communication

SKILLS

EDUCATION

Postgraduate diploma: Supply Chain Management.

Cape Breton University - Sydney, Nova Scotia

Work History

Administrative Assistant November 2019 to March 2023.

Oilview Estate – Port Harcourt

Resolved customer complaints and escalated issues to the appropriate departments.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Responded to customer requests for properties available within and outside the state.

Hold buyer and seller consultations to find the appropriate and considerable properties of their choice.

Cultivated customer loyalty, promoted repeat business, and improved sales.

Communicated with clients to understand property needs and preferences.

Maintained connections with clients to encourage repeat business and referrals.

Negotiated, facilitated, and managed real estate transactions. Compare a property with similar properties that have recently been sold to determine its competitive market price and appraise property values.

Advertised client properties through websites, social media, and real estate guides.

Sold a high volume of properties quickly to exceed quotas and maximize business revenue.

Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

Customer Service Representative May 2019 to January 2020

Shelterscope Consulting – Rivers State.

Worked closely with Clients to understand unique needs and meet specific concerns.

Continue to satisfy customers through innovative techniques that focus on meeting Customer demands and resolving issues.

Managed high levels of call flow and responded to property requests and housing needs.

Made outbound calls and received inbound calls from customers with regards to Property searches, defective house claims, property renovation, proffer solutions, and collaborated with supervisors to escalate other concerns to appropriate quarters where necessary.

Ensured that clients’ needs were met, and excellent service support was provided according to the stipulated guides ensuring high customer satisfaction.

Active listener able to understand customers through two-way engagement in order to respond to their requests, show empathy, and where needed provide recommendations and solutions.

Executed record filing system to improve document organization and management.

Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate instructions.

Hospital Front Desk Officer, October 2003 to March 2006

Ihunna Enyinnah Specialist Clinic, Abia State, Nigeria

Scheduling appointments and maintaining records and accounts. Welcomes patients and visitors in person or on the telephone and answering or referring inquiries.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Relaying urgent calls from other providers or hospitals, paging physicians for consults, and other duties such as maintaining visitor logs, and issuing visitor badges when necessary

Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Supported and helped with healthcare needs, including routine checks, and administering medication. Assisted with bathing and eating.

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