Customer Service Business Unit

Location:

Burlington Township, NJ

Posted:

October 05, 2023

Contact this candidate

Resume:

WILLIAM ANTHONY KELLY

Burlington NJ ***** Cell: 609-***-**** adz6mq@r.postjobfree.com

SUMMARY

Experienced business professional demonstrating broad-based competencies in Purchasing, Finance and

Customer Service.

Skilled in Quantitative analysis, negotiations, recordkeeping, administration, and management

reporting; Adapts easily to any environment, methodologies, and technologies.

PROFESSIONAL EXPERIENCE

Verisk 8/2022 – 3/2023

Jersey City, NJ

Contract Specialist (Contractor)

• Drive contract review, negotiation, execution, and management process by leading and

overseeing the overall workflow to negotiate, execute, and maintain contracts.

• Coordination of overall workflow, soliciting feedback from stakeholders and providing feedback,

partnering with Verisk legal, compliance, risk, and insurance to ensure a high level of service, risk

mitigating high-quality end products & services.

• Responsibilities include coordination of terms and conditions options and changes, identifying

potential gaps, ensuring contracts are aligned to strategy, customer negotiations, sharing

preferred practices, and recommending solutions to improve customer experience

• Proactively identifies areas of disconnect/backup and assists with recommended solutions within

SSP to ensure best practice sharing/skill development across the supplier agreement workflow

while ensuring objectives of the business unit are met.

• Enforce Company Signatory Authority Policy and Procedures

• Maintain contract database and run analytics on an as-requested basis

• Procurement of software licenses/subscriptions (SAAS) through approved VARs

Bristol Myers-Squibb 7/2021 – 6/2022

Princeton, NJ

Procurement Contracts Facilitator (Contractor)

• Support and/or lead execution of procurement plans depending on category/project complexity.

Assist with identification & screening/ selection of potential sources and recommend appropriate

sourcing method.

• Evaluate proposals, create scoring criteria for the team, help assess risk and align team to a

recommendation for the overall best offer for a product or service.

• Assist in the preparation of and/ or issue contracts and SOWs (or large purchase orders) for legal

review and approval.

• Maintain agreement files as required.

• Provide internal and market analytics to support capture of best value for BMS.

Identify and work with business partners and external consultants to identify synergy

opportunities.

WILLIAM ANTHONY KELLY

Burlington NJ 08016 Cell: 609-***-**** adz6mq@r.postjobfree.com

Janssen Research & Development 5/2020 – 6/2021

Spring House, PA

Contracts Specialist (Contractor)

• Review/assess contract language and business terms against business unit and corporate

objectives and requirements.

• Review redline/draft proposed modifications to contract language as appropriate.

• Define contract negotiation strategies; conduct contract negotiations; manage contracts

throughout the contract lifecycle.

• Facilitate the development, review, approval and execution of service agreements, outsourcing

agreements, license agreements, amendments, statements of work, change orders/requests,

contract schedules/addendums, etc.

• Identify savings and synergy opportunities as applicable

• Resolve post-execution contract related issues/disputes as assigned.

• Engage/Work with Legal Counsel as appropriate in accordance with corporate policy to develop

and incorporate legal protections into company contracts.

• Record and track all executed contract transactions; track and report on planned, in-process and

executed contracts.

• Develop relationships with, and act as a liaison between, applicable business area stakeholders

and Clients Global Vendor Contracts Organization. Communicate and enforce corporate

contracting and vendor management policies.

• Perform and/or support other contract and vendor management projects/duties as assigned.

Cigna

Philadelphia, PA 4/2013 – 10/2019

Sr. Procurement Analyst

• Support all phases of indirect procurement process and systems support

• Customer interfacing relative to portal training and product delivery and other issues

• Provide purchasing reports for Business Dept./Units as requested

• Work directly with vendors to ensure product availability and negotiate optimum pricing

• contract approvals for PO - intervention with contracts/strategic sourcing and customers to

accurately identify products/ services on PO's

• Develop rapport with product owners/vendors to keep current with CIGNA standards and

customer needs

• Maintain CIGNA licensing agreements and supporting system standards

• Identify product issues/exceptions, make necessary adjustments to keep within CIGNA standards

• Build and nurture relationship with IT and CIGNA Information Protection staff

• Procurement of IT Hardware/Software (SAAS) goods & services

• Develop positive relationships with IT management/ executive assistants/ Finance to be able to

accelerate processes and accurately complete requirements

• Software ordering via procurement portal

• Tracking software expenditures/ licensing agreements

WILLIAM ANTHONY KELLY

Burlington NJ 08016 Cell: 609-***-**** adz6mq@r.postjobfree.com

• Authorizes software loading via software distribution

• Interacting with Strategic Sourcing / Contracts

SunGard Financial Services

Voorhees NJ 12/20/2010 – 4/2/2013

Procurement Demand Manager

• Receive PO transactions from representative SunGard businesses for strategic proceeding via

centralized Purchase Order system.

• Executed the Purchase-to –Payment process to ensure best available sourcing options are being

followed.

• Manage Demand Compliance controls based on established procurement methodology and

escalate non-compliant activities

• Take ownership of implementing the sourcing process in partnership with operation and

corporate teams.

• Facilitate communication of team objectives; supplier programs; strategic goals with

stakeholders.

• Collect and provide feedback in support of tracking supplier performance metrics.

• Track and report regularly to Procurement Finance on category spend and saving for designated