Customer Service Representative

CANDYCE PEPIN

**** * ******** ***** **, Inverness, FL

352-***-****, adz3sg@r.postjobfree.com

EDUCATION

FLORIDA CAREER INSTITUTE – Technical Certificate in Electronics

Key Skills and Abilities

Resourceful and flexible.

Facilitate workshops.

Knowledgeable in Word and Excel.

Ability to demonstrate creative thinking.

Assist with training and team building.

Successfully engage participants and team.

Outstanding written and phone skills.

Ability to build client rapport and confidence.

Efficient at interviewing, listening and observation.

Able to multitask and work on a variety of projects.

Excellent presentation and public speaking ability.

Excel in innovative solutions to challenges.

Employment History

CITY OF CRYSTAL RIVER 2017-2023

Customer Experience Specialist

Greet visitors and respond to phone calls. Explain how to enjoy the refuge during a visit.

Print informative brochures about Three Sisters Springs wildlife refuge.

Sell passes and record transactions using a POS.

THE SPIRIT OF CRYSTAL RIVER – CRYSTAL RIVER FL 2016-2017

Tour Guide

Welcome visitors as they enter. Provide An overall description of the Gallery.

Invite visitors on a detailed tour with explanation of exhibits.

Responsible for opening and closing.

SEHI COMPUTER PRODUCTS – LAKE WALES, FL 2010-2014

Inside Sales Representative

Assisted with Customer Service, Sales, Billing and Technical Service.

I would advise callers about requested items including what was available and the cost.

The order would be placed online with the company from whom the item was purchased.

DIGITAL COMPUTER CORPORATION – TAMPA, FL 2000-2010

Field Service Technician

Set appointments by phone with clients for repairing electronic equipment.

Drive to government buildings and retail outlets to perform necessary repairs.

Processed shipping and receiving at FedEx office.

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