Customer Service Active Directory

KEN KIMBER

** ****** ******, *********, ** ***** • 603-***-**** • ************@*****.***

SUMMARY

IT professional with MCP and A+ certifications, along with solid knowledge of various software and operating systems, and successful high-tech industry experience. Skilled in broad range of system-administration functions. Technical expertise in hardware/software integration reinforced by proven ability to minimize downtime and anticipate problems before they occur.

Hands-on testing, troubleshooting, and validating large format printers following schematics, and applying mechanical and electrical aptitude interfacing with engineers while delivering quality on-time delivery.

Expert planner, leader, and strategist known for ability to master new concepts quickly, work independently or as part of a team, start or restructure departments, and develop business solutions the increase efficiency, productivity, and profitability. Excellent communication, presentation, interpersonal, and customer-service skills. Able to establish productive rapport with diverse individuals and staff levels, from computer operators to senior executives. Diligent, productive, and hard-working individual with special talent for end-user training and public speaking. Active Directory, Office 365, McAffe Anti-Virus, SharePoint, SCCM, JamfPro Suites, MS Office products, Adobe products, SAP, Oracle Clients in Windows Server.

TECHNICAL SUMMARY

Software & Databases: Print Manager, Remote Desktop, PowerShell, Visual Basic, MFP experience Microsoft Office (2010, 2007, XP, 2000), Adobe, Symantec, Active Directory and Intune

Systems: Win 2010/2007/XP/NT/2000/98/95, Mac OS, MS Server 2008, 2012, 2016, MS Office 2010 and greater, Active Directory, Network protocol,

Networking: Proficient in TCP/IP, LAN, WANs, DNS, Servers/ Cables

Hardware: POS systems and Windows 10 Imaging/Deployment/Troubleshooting

Hard/Floppy Drive Installation, Memory/RAM, System Boards/BOIS/Chipsets, Software Applications, Operating Systems, Computer Maintenance (Troubleshooting, Disaster Recovery, Backups), Supporting Input/ Output Devices, Expansion/ SCSI Devices, Multimedia Technology, Power Supplies, Phone Line Communication (Cable Modems, DSL), Networking (Ethernet, NICs, Network Software, Tech Support

Certifications: MCP (Microsoft Certified Professional) 6/01 A+ and Net + Certification 6/01

Training 24-Hour International Air Shipping Training 24-Hour International Shipping

Training 24-Hour International Ground Shipping DOT Hazardous Waste Coordinator Training

PROFESSIONAL EXPERIENCE

Kimber’s Computer Services – New England Area 9/2021 – Present

Field Engineer Technician

•Windows 10 PC Replacement and imaging.

•POS Installation,

•Server installs and deinstalls (HP, Dell)

•ADVA, Router, switches, Modem install and deinstalls

•Telcom / Phone Installation and Cutover

•Tablet Migration, Tablet Kiosk Install/deinstall

•Rack and Stack Network Equipment

•Break/fix repair of POS and IT computer equipment

Retail Business Services – Middleborough, MA 3/2021 – 9/2021

Field Engineer Technician

•Act as the POS support liaison between Corporate, POS Vendor and venue locations.

•Provide onsite and remote support for POS including training, configuration, monitoring and customization

•Assist in both Root cause and Trend analysis, all while providing venue systems POS support.

•Provide Desktop Support Services for Hannaford employees (hardware, software and mobile device)

•Perform hardware and software troubleshooting with Hannaford office employees.

•Provide assistance in installation, relocation and re-installation of equipment for Hannaford office when required.

•Develop and improve documentation to support problem analysis and resolution.

•Break/fix repair of supermarket POS and IT computer equipment

Fresenius Medical Care – Waltham, MA 11/2019 – 3/2021

Corporate Desktop Support

•To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications. Active Directory and Intune

•To assist all our users with any logged IT related incident when called upon.

•To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible;

•To accurately record, update and document requests using the IT service desk system.

•To install and configure new IT equipment Active Directory (users and permissions) and intunes

•To resolve incidents and upgrade different types of software and hardware

•To resolve incidents with printers, copiers and scanners

•To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

•Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

Worthen Industries – Nashua, NH 09/2018 – 11/2019

IT Support Engineer

•Planning and prioritizing operations to ensure maximum performance and minimum delay

•Desktop Support services. configuration and support of the’ desktop, laptops, printers.

•Responding to support tickets, phone calls, and in-person requests. Built New server for ASP.net application. IT Support Assists in supporting applications; internal corporate servers, user desktops and provide day-to-day support, including installation, configuration and troubleshooting on

•Desktops, laptops, smartphones, tablets, printers and associated software.

EFI -Manchester, NH (Contract) 11/2017 – 06/2018

Product Technician/Logistics Specialist

• Work within a team environment to assemble, test and validate grand format printers

• Consistently use controlled drawings, procedures and process to manufacture printer product

• Apply mid to high level mechanical and electrical aptitude to troubleshoot system failures

•Effectively coordinating day-to-day logistics operations for their organization.

•Work individually and within a team

•Ability to work with manufacturing and engineering personnel in a fast-paced environment

• Preparing initial documentation regarding planning stages.

• Coordinate activities and make sure company resources are used efficiently.

Enel Green Power – Andover, MA (Contract) 6/2016– 11/2017

ICT – Service Desk Technician

• Providing service and customer support during field visits or dispatches.

• Managing all on-site installation, repair, maintenance and test task.

• Diagnosing Windows and Mac OS errors or technical problems and determining proper solutions.

• Manage all on site installation, repair, maintenance and test tasks.

Portsmouth School District - Portsmouth, NH/ Pentucket School District- West Newbury, MA 6/2008 – 2/2013

Technician III / Assistant IT Director

• Evaluate, diagnose, troubleshoot, test and upgrade computers for staff, teacher, and student use

• Responsible for installing Windows 2007 as well as hardware and peripherals,

• Software set up (such as Office 2010) for student and administration use

•Windows and Mac Setup, support and administration. Diagnosed, configured, updated, reformatted, and repaired computer systems. Resolved client Windows issues.

• Replace outdated equipment, repairing systems to full functionality for 200+ end users

• Networking administration, including backup, security management, user account management, email system-administration, internet access, office system and application support.

• Supported server, network and desktop hardware, software and applications for Windows and Mac Operating systems. Working in Active Directory (Users profiles and permissions)

• Roll-outs of hardware and software to ensure optimal deployment of resources.

• Managed Network and Computer projects according to agree upon budgets and schedules.

• Assisted IT Director with Network infrastructure.

Core Physician Services- Exeter, NH 10/2006 – 6/2008

Technical Support Analyst

• Installed, tested, configured, and supported product components, RS6000 machine, and 20/20 application at multiple customer sites.

• Carried out troubleshooting of LAN/WAN and AIX Software.

• Performed administration of MS exchange email system, and migration of over 3000 users

• Served as applications tester for in-house products, and integration in production environment.

• Integrated major client WAN systems with internal WAN.

• Received Outstanding Performance Award

Rite Aid Corporation- Harrisburg, PA 12/2002 – 10/2006

Field Support Technician

• Troubleshooting, installation, and supporting store computer systems and electronic equipment to maximize store operations and minimize downtime. Analyze, troubleshoot, and resolve hardware and software issues.

• Assemble, install, and ensure the reliability of front-end and Pharmacy computer systems and electronics equipment for new, relocated, and acquired stores as well as sales and training sites.

• Assisted in setting up the convention hall for Rite-Aid Corporation Headquarters meeting

• Received three Performance Awards

EDUCATION

Colorado Technical University – Colorado Springs, CO

• BS IT (Concentration in Network Management), Present

Wentworth Institute of Technology- Boston, MA

• AD Computer Science, 1999

Loring Job Corp- Limestone, ME

•Computer Technology, A+ and Net + certification, 2001

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