Customer Service Data Entry

BETTLISSA B. CRAWFORD

332-***-**** ~ adz1kd@r.postjobfree.com

OBJECTIVE

My objective is to find a long-term position where I can best utilize my knowledge, skillset and work experience. I am a quick learner and always eager to learn new assignments! I am good with data entry, filing, organization, and heavy phones. I work well with others and I always go above and beyond.

EXPERIENCE

DEPARTMENT OF STATE HEALTH SERVICES DEC 2021- SEPT. 2023

PROGRAM SPECIALIST III

Plan, develop and implemented the following activities for the Adult Immunization and ASN Programs: training and education; internal Quality Assurance; policies and procedures; and maintains the activity tracking systems. Coordinates, directs and implements site visit activities for the Adult Immunization and ASN Programs. Analyzes numerical data statewide regarding adult influenza coverage rates using Microsoft Access, Word, and Excel. Works with DSHS Regional and LHDs on provider recruitment goals and objectives for the Adult Immunization and ASN Programs. Explains complex policies and procedures to clinic staff who participate in the Adult Immunization and the ASN Programs. Communicates with partners and stakeholders both verbally and in writing. Consults with DSHS Regional and LHD Immunization Program Managers on the status of the program activities and will coordinate and conduct immunization record assessments as needed for the Adult Immunization and ASN Programs. Identifies pockets of need for recruitment in areas where adults are underserved. Compiles written reports on assessment results using Microsoft Excel and Word. Develops and maintains training and procedural manuals.

PEAK PERFORMERS APRIL 2021-DEC 2021

Program Specialist III/ Vaccine Outreach Specialist

Perform complex consultative services and technical assistance work; collaborate with senior staff to plan, develop, and implement training and education, internal quality assurance, policies and procedures for internal stakeholders, external stakeholders including Doctors and Nurses as well as the general public. Explain complex policies and procedures to clinic staff who participate in the COVID-19 Vaccine Program. Respond to customer inquiries in writing and via the telephone while providing excellent customer service. Communicate with coworkers and stakeholders both verbally and in writing. Maintain Customer account tracking systems. Work cooperatively in a team environment.

CORELOGIC DECEMBER 2019- APRIL 2021

Customer Service Specialist

Provide assistance to customers with tax related issues, record and research customer issues and escalate when necessary, respond to customer inquiries in writing and via the telephone while providing excellent customer service, communicate with coworkers and stakeholders both verbally and in writing, maintain performance and quality standards. Work independently with minimal supervision.

FARMERS INSURANCE SEPTEMBER 2018- FEBRUARY 2019

Helpdesk Analyst

Respond to customer inquiries in writing and via the telephone while providing excellent customer service, provide password reset and log in issue assistance to leadership, trouble shoot software system issues including Windows 7, Windows 8, and Windows 10. Diagnose and resolve web-based sales software issues, effectively communicate with customers and internal stakeholders both verbally and in writing, drive a positive customer experience while working in a team environment.

SONIC HEALTH CARE AUSTIN MARCH- 2017- NOVEMBER 2017

Customer Service Agent

Provide excellent customer service through first-call resolution tactics, assist customers with insurance and payment related issues, process payments, research and identify any processing errors, respond to customer inquiries in writing and via the telephone, professionally communicate with internal stakeholders and providers both verbally and in writing, educate providers on health plan initiatives, maintain performance and quality standards. Work independently with minimal supervision.

EDUCATION AND CERTIFICATIONS

RDA Training Academy- Austin Dental Assisting School

Dental Certification

March 2019

Austin Community College

Phlebotomy Certification

July 2018

Austin Community College

Medical Terminology

Business Comp.

2 years completed

Lyndon Baines Johnson High School

High School Diploma

May 2012

SKILLS

I have the ability to type 41+ words per minute, while using multi-screens to perform my job duties. I have the knowledge and ability to answer phones and enter data needed into correct databases while speaking to guest on the phone. I know how to use excel, Microsoft, access, and other software’s to perform the proper duties. I am knowledgeable with Mac, Dell, and HP products. I know how to use different office equipment such as fax, scanners, printers, and multiline phones. 10 years’ experience in customer service, retail, and call center operations. Knowledge of office management principles and practices, administrative procedures, and knowledge of HHSC policies and procedures. I have the knowledge and ability to handle and disseminate confidential information appropriately. Work with extensive latitude for the use of initiative and independent judgement. Excellent communication skills verbally and in writing with peers and customers in a professional friendly behavior. Navigate the use of personal computers and related equipment, including Microsoft Office word processing, spreadsheet, database, or presentation software programs, and office tools. Work effectively as a team to organize, and prioritize assignments, adhere strict deadlines, establish and maintain effective working relationships with internal and external constituents. Experience in performing data entry at a high level of accuracy and efficiency. Extremely knowledgeable with HIPAA rules and regulations regarding client information

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